Posts
24444
Joined
4/1/2008
Location
US
Edited Date/Time
1/27/2012 9:34am
Took my lifetime guarantee Craftsman torque wrench back to Sears because the adjusting collar cracked and fell off. They replaced it with the comparable model and informed me it's warranted for a year so I better keep my exchange receipt. LMAO
Kinda surprised you didn't know this already?
Nobody told me I couldn't put a 3 foot snipe on a 1/4" drive ratchet.
On another note, my son had his 1/4 drive and 1/2 drive Snap-On ratchets go bad within 6 months of buying them (no cheater bars involved). So much for getting what you pay for. Good thing they're guaranteed.
The Shop
All it takes is persistence.
Not to get off topic - but did you know that the NAVY originally based their supply system
of of SEARS ? Sorry to sound like a non-refundable toolbag ....
I do like Sears tool department - I can remember going to the big SEARS store
as a youngster -in Springfield, Mass and wandering around with my dad for hours...
I dont think items like torque wrenches were ever intended to be warrantied forever.
There ARE some imported/lower level tool lines at Sears that ARE NOT "Lifetime".
Power-tools and certain "hard-tools" ARE NOT Lifetime (Hence, your torque-wrench). I seem to have my 1/2 and 3/8 Torque Wrenches "Fail" jus' in-time for a new one via Warranty! Coincidence?
I've NEVER had a problem getting ANY "U.S." made Craftsman tool replaced...ever.
When I do...they can suck it and I'll get my tools somewhere-else...proll'y "off of a truck"...like back in the day.
Can I charge a new set to your truck account?
People tend to make the mistake of signing up for a Snap-On credit account and paying interest on their purchases. I only have a truck account and pay no interest. Free money is good money. And, my Snap-On guy will let me charge whatever I want. I have no credit limit. I do tend to keep my balance around 2 to 3 hundred dollars just to keep him coming back too. Small enough that I can pay it off anytime I want but healthy enough it keeps him wanting to "deal" with me when I ask.
I did notice that when I went to sears recently for a 6mm tap, Craftsman taps are now made in China. I got lucky and found the last US made tap on the wall.
I've broken almost every Chinese made tool I've ever used.
Pit Row
As for Cornwell, they are okay but not the equal of S-O in my opinion. My personal favorite list when you cinsider all things including the service I have received over the years goes like this:
1: Snap-On/ Blue Point
2: Matco
3: Mac
4: Proto
5: Cornwell
6: everything else.
I won't ever buy another Crasftsman battery powered tool. Biggest POS ever. And they change the battery sets every year or so.
Go with the high end on battery powered tools and you are less likely to be disappointed.
Power tools? Anything on the low end is a throw away.
I was dumb and spent on Husky, I busted a 1/4 in. drive and went in to get my new one. Said I needed to send it in, it would take awhile. I just left the old wrench on the counter and took the replacement...they didn't chase after me or anything. I assume it happens often. The toolbox is a piece of shit too.
Warranty
Craftsman hand tools have an unlimited lifetime warranty.[25] This lifetime warranty program was instituted by Sears when they began selling the Craftsman line in 1927.[26] This warranty program requires no receipt or dated proof of purchase. If the owner takes the item into a local retail store, it may be replaced or repaired free of charge.[27] In some cases, such as ratchets, the customer may be offered a repair kit with which to repair the item.
The full text of the warranty is as follows:
If for any reason your Craftsman hand tool ever fails to provide complete satisfaction, return it to any Sears store or other Craftsman outlet in the United States for free repair or replacement. This warranty gives you specific legal rights and you may also have other rights which vary from state to state.[28]
General hand tools have been made by a variety of manufacturers over the years including New Britain,[7] Moore Drop Forge,[8] Stanley,[9] Easco Hand Tools,[10] and most recently the Danaher Corporation[11] (wrenches, ratchets, and sockets) and Western Forge[12] (screwdrivers, pliers, and adjustable wrenches).
Post a reply to: Sears Craftsman Lifetime Guarantee....I don't think so.