Help with computer problem, posted video of issue

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8/27/2018 11:51 AM

A few months ago I bought an entry level gaming computer from best buy. https://www.bestbuy.com/site/cyberpowerpc-gamer-ultra-desktop-amd-fx-6300-8gb-memory-amd-radeon-rx-560-1tb-hard-drive-black/6072200.p?skuId=6072200

I use it for some basic games and it was running my programs great. Now for some reason I get this weird flashing light issue. I attached some videos.


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DoctorJD

Posts: 2703

Joined: 4/1/2008

Location: Somewhere in..., GA USA

8/27/2018 12:28 PM

Have you updated the drivers lately?

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fourfourone

Posts: 1244

Joined: 10/14/2017

Location: 86oh, CT USA

8/27/2018 12:34 PM

yea amd had an update for the graphics card. Seemed to happen after the update but tried going to back to the previous version but it didn't help.

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-MAVERICK-

Posts: 24505

Joined: 3/26/2015

Location: Ontario, CAN

Moderator

8/27/2018 12:52 PM

I know you said you tried going back to the previous version but can you delete the new update and re-install it?

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"Sorry Goose, but it's time to buzz the tower."

fourfourone

Posts: 1244

Joined: 10/14/2017

Location: 86oh, CT USA

8/27/2018 12:59 PM

I tried a few ways. I even Used the DDU program witch uninstalls the display driver 100%. Still does the same thing

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1st Amendment

Posts: 664

Joined: 2/28/2016

Location: GU, USA

8/27/2018 2:58 PM

I had a problem similar to this when I played BF1 but it turned out to be an SLI problem and I had to wait for EA/Dice to fix it. No idea why you're having this issue, I haven't owned a Radeon in 16 yrs. I would post that video up on their forums and maybe someone can help with it.

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DoctorJD

Posts: 2703

Joined: 4/1/2008

Location: Somewhere in..., GA USA

8/27/2018 3:09 PM

I did a little research (Google search) and it seems like AMD has had some issues with their drivers, but it seems like you've already crossed that off the list. I'd get AMD involved. As 1st Amendment said, post this on their forum, or give AMD support a call. I'd have the serial number of your GPU handy.

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1st Amendment

Posts: 664

Joined: 2/28/2016

Location: GU, USA

8/27/2018 4:29 PM

fourfourone wrote:

I tried a few ways. I even Used the DDU program witch uninstalls the display driver 100%. Still does the same thing

Add me if you got steam

https://steamcommunity.com/profiles/76561197983305629/

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ohiomotoxer

Posts: 284

Joined: 2/12/2017

Location: Cleveland, OH USA

8/27/2018 7:26 PM
Edited Date/Time: 8/27/2018 7:33 PM

try switching from DX12 to DX 11.
try your in game settings, bloom and things like that also try graphics on lower levels.
Also poke around in the conputer and see if the graphics card is fully seated, check the ram too.
Last go to your game forum and ask away in their Help section, IF others have any issues you will find it there.
GL

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fourfourone

Posts: 1244

Joined: 10/14/2017

Location: 86oh, CT USA

8/28/2018 5:33 AM

I did a factory reset and left the AMD software uninstalled and it still does the same thing. Actully its worse now. I'm thinking it might be hardware related instead of software.

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GeorgiePorgie

Posts: 7572

Joined: 3/4/2012

Location: OH, USA

8/28/2018 5:38 AM

Well, hardware I’m sure is covered under warranty this early.....you just got it.

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GP740
Since 1987

TXDirt

Posts: 5705

Joined: 7/29/2015

Location: Plano, TX USA

8/28/2018 8:06 AM

Couple things to try.

1. Reseat the graphics card.

2. Swap out all monitor cables

3. Try a different monitor.

It's a process of elimination.

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