Yamaha Motorsports YZ65 customer service fail!

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5/10/2018 11:55 AM
Edited Date/Time: 5/10/2018 1:49 PM

Can't believe the lack of info from Yamaha. We have had a deposit on the new YZ65 with our dealer since the day the bike was debuted. Dealer said to expect the bike sometime in April. Dealer called once in April to update us saying they had no information on delivery date. Said this was the norm from Yamaha. April came and went with no further info.

I just got off the phone with Yamaha Motorsports USA. They took all our info and said they would call us back with info. Never recieved a call back from Yamaha. Instead they have our dealer call with the bad news. Yamaha just contacted our dealer to let them know they cancelled the 4 orders our dealer placed on the 65's due to lack of stock.

Told our dealer not to expect the bike anytime soon. They said they could reorder the bike in June. Not trying to come off as some entitled clown but the lack of info has been a bummer.

Guess KTM will get more of my business.

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5/10/2018 11:59 AM

Typical mini dad

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Alright Lunger, Let's Do It

5/10/2018 12:02 PM

How dare they...

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RIDEMPS.COM

5/10/2018 12:04 PM

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5/10/2018 12:12 PM

I'm a parts manager at a Yamaha dealer in Washington state. I checked last weekend and there are still no dealers in the state that have one. I think one dealer in Oregon has one. But yeah sounds like this is going to be an issue for a lot of dealerships throughout the country.

Major fail on Yamaha's part. Such hype, build-up and promotion for a bike that they can't get to anybody.

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5/10/2018 12:15 PM

Johnny Ringo wrote:

Typical mini dad

Lol! I knew that was coming. Probably deserve it. Just tough when my 8 year old asks me everyday.

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5/10/2018 12:17 PM

SEE ARE125 wrote:

SEXXXY

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5/10/2018 12:18 PM

EmDub425 wrote:

I'm a parts manager at a Yamaha dealer in Washington state. I checked last weekend and there are still no dealers in the state that have one. I think one dealer in Oregon has one. But yeah sounds like this is going to be an issue for a lot of dealerships throughout the country.

Major fail on Yamaha's part. Such hype, build-up and promotion for a bike that they can't get to anybody.

This was my real beef with the whole ordeal. Just the lack of info.

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5/10/2018 12:26 PM

There are kids racing them, I guess only the Yamaha supported kids have access to it for now.

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5/10/2018 12:27 PM

Sounds like Yamaha needs to get on the ball and make some bikes. I found all of 3 PW50s in the state of Michigan today. Most of the dealers are being told 2 - 3 months to get one.

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5/10/2018 12:28 PM

SEE ARE125 wrote:

Yep, I'd have told Yamaha they just lost a customer. I'll go buy a white or orange one. Maybe next year I'll buy one if my dealership can get a hold of one.

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5/10/2018 12:30 PM

That said I did see a kid run a YZ65 fresh off the showroom floor at Dutch Sport Park last weekend, it looked and sounded great!

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5/10/2018 12:38 PM

atrdrvr7 wrote:

Can't believe the lack of info from Yamaha. We have had a deposit on the new YZ65 with our dealer since the day the bike was debuted. Dealer said to expect the bike sometime in April. Dealer called once in April to update us saying they had no information on delivery date. Said this was the norm from Yamaha. April came and went with no further info.

I just got off the phone with Yamaha Motorsports USA. They took all our info and said they would call us back with info. Never recieved a call back from Yamaha. Instead they have our dealer call with the bad news. Yamaha just contacted our dealer to let them know they cancelled the 4 orders our dealer placed on the 65's due to lack of stock.

Told our dealer not to expect the bike anytime soon. They said they could reorder the bike in June. Not trying to come off as some entitled clown but the lack of info has been a bummer.

Guess KTM will get more of my business.

"I just got off the phone with Yamaha Motorsports USA"....."Never recieved a call back from Yamaha."

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5/10/2018 12:43 PM

Agreed- Piss poor customer service and piss poor production planning on Yamaha..

Go buy that KTM and never look back...you will be better off anyways.

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5/10/2018 12:44 PM

Motoxdoc wrote:

"I just got off the phone with Yamaha Motorsports USA"....."Never recieved a call back from Yamaha."

I called them initially. They took my information and said they would contact us back directly. They never did.

Instead they hand the info off to our local dealer. Our local dealer contacted us.

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5/10/2018 1:01 PM

I was just pointing out that you must have left something out of your story....like a time lapse or something. It doesn't make sense to complain about them not calling you....if you "just got off the phone" with them....right?

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5/10/2018 1:04 PM

Local dealer just got three in recently. Probably gone as soon as they got in though

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5/10/2018 1:05 PM
Edited Date/Time: 5/10/2018 1:08 PM

Brad460 wrote:

Agreed- Piss poor customer service and piss poor production planning on Yamaha..

Go buy that KTM and never look back...you will be better off anyways.

You're not wrong, but the Japanese tend to execute 100% when they finally get around to it, whereas KTM makes you a beta tester when you buy a new model fresh out of the gate and you get to do fun things like replace under-specced internals. pick your poison.

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5/10/2018 1:07 PM

Keep in mind that a lot of dealers promised customers this bike even though they weren’t allocated any to said dealer. I’ve seen this more than once. That’s not Yamaha’s fault. This first run was very limited, more on the second run and more after that.

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Instagram - @MxCulture

5/10/2018 1:11 PM

Yes, it is the end of the world as we know it!

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What can be asserted without evidence can also be dismissed without evidence.

5/10/2018 1:17 PM

Motoxdoc wrote:

I was just pointing out that you must have left something out of your story....like a time lapse or something. It doesn't make sense to complain about them not calling you....if you "just got off the phone" with them....right?

I understand what your getting at now. I guess my point was that I was told by a customer service rep at Yamaha that they would personally call back and let us know what was going on.

I then got a call from our local dealer with the info. Kind of felt like they (Yamaha) didn't want to hassle with the matter and just passed the buck off to our dealer. Maybe thats their protocol. I'm not sure.

Our dealer seemed pretty surprised also. Our dealer isn't a small volume outfit either.

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5/10/2018 1:23 PM
Edited Date/Time: 5/10/2018 1:39 PM

Motoxdoc wrote:

I was just pointing out that you must have left something out of your story....like a time lapse or something. It doesn't make sense to complain about them not calling you....if you "just got off the phone" with them....right?

atrdrvr7 wrote:

I understand what your getting at now. I guess my point was that I was told by a customer service rep at Yamaha that they would personally call back and let us know what was going on.

I then got a call from our local dealer with the info. Kind of felt like they (Yamaha) didn't want to hassle with the matter and just passed the buck off to our dealer. Maybe thats their protocol. I'm not sure.

Our dealer seemed pretty surprised also. Our dealer isn't a small volume outfit either.

Sounds like Yamaha is having trouble getting YZ65's to some of the dealers.
If Yamaha didn't give you an answer for this, it could be that either:

a) Yamaha didn't make enough of them to go around for the expected demand.
b) Some dealer in Europe got all of them.
c) The dealer lied to you, and he forgot to order the thing from Yamaha
or
d) Trump has them all locked up on a boat sitting off the coast because he is trying to 'Make America Great Again'

take your pick.

*edit* sorry to hear your going thru this, but its not the first time someone has put money down on new release bike and has gotten the shaft. I've been there, but not with Yamaha.

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5/10/2018 1:37 PM

Johnny Ringo wrote:

Typical mini dad

What the hell does this have to do with being a mini Dad? He lays money out for a bike when he clearly could have had a different bike months ago, the factory / dealership can't deliver the bike, Yamaha pulls the plug on the order all together...and the guy who wants to buy the bike is in the A-hole? What?

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5/10/2018 2:34 PM

Brad460 wrote:

Agreed- Piss poor customer service and piss poor production planning on Yamaha..

Go buy that KTM and never look back...you will be better off anyways.

milliebays wrote:

You're not wrong, but the Japanese tend to execute 100% when they finally get around to it, whereas KTM makes you a beta tester when you buy a new model fresh out of the gate and you get to do fun things like replace under-specced internals. pick your poison.

You can't pick your poison if there's only 1 poison vile to choose from.

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5/10/2018 2:37 PM

Average Joe wrote:

What the hell does this have to do with being a mini Dad? He lays money out for a bike when he clearly could have had a different bike months ago, the factory / dealership can't deliver the bike, Yamaha pulls the plug on the order all together...and the guy who wants to buy the bike is in the A-hole? What?

I believe it’s sarcasm and a joke from a thread “S&@! Mini Dads Say”. It’s the internet man, lighten up.

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If you're not mixing gas, you're not haulin ass.

5/10/2018 2:59 PM

That’s often how it goes when Yamaha releases a new model. I had my dealer order my 18 450 in July, he was first told end of July delivery, which turned to august, then September, then November.

Dealer told me he always orders new models as soon as he can and orders twice the number he really wants.

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5/10/2018 3:09 PM

Johnny Ringo wrote:

Typical mini dad

Average Joe wrote:

What the hell does this have to do with being a mini Dad? He lays money out for a bike when he clearly could have had a different bike months ago, the factory / dealership can't deliver the bike, Yamaha pulls the plug on the order all together...and the guy who wants to buy the bike is in the A-hole? What?

TrailDigger wrote:

I believe it’s sarcasm and a joke from a thread “S&@! Mini Dads Say”. It’s the internet man, lighten up.

Thank you for clarifying, at least that makes sense!

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5/10/2018 3:15 PM

Probably the biggest issue from Japanese brands on new models is they do like big corporate financial heads who have their bonus on growth % and who have no clue about more flexible manufacturing.

Explained more simply, here are the numbers they will manufacture and sell:
2018: 200
2019: 220
2020: 240
2021: 260
Total: 920

Whereas the demand is more like that:
2018: 800
2019: 200
2020: 150
2021: 150
Total: 1300

Conclusion: each new model, more people are actually staying or going back to KTM ...

Sorry for your kid, it happened to me once too and it didn't change my life, and good luck !

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5/10/2018 3:45 PM

Tell your kid he will ride a crf50, and HE WILL LOVE IT!

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5/10/2018 3:50 PM

Question wrote:

Probably the biggest issue from Japanese brands on new models is they do like big corporate financial heads who have their bonus on growth % and who have no clue about more flexible manufacturing.

Explained more simply, here are the numbers they will manufacture and sell:
2018: 200
2019: 220
2020: 240
2021: 260
Total: 920

Whereas the demand is more like that:
2018: 800
2019: 200
2020: 150
2021: 150
Total: 1300

Conclusion: each new model, more people are actually staying or going back to KTM ...

Sorry for your kid, it happened to me once too and it didn't change my life, and good luck !

Good points and well taken on my end. These are defineltly first world problems.

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