Works Performance customer service.

mb60
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mb60
Edited Date/Time 10/14/2017 3:42pm
Have been trying to reach works performance on a shock that was sent to them 2 weeks a go. They have not returned a phone call or email this week. Would anybody know how to reach these people ?
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Acidreamer
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Acidreamer 7/13/2017 8:28am
7/13/2017 8:28am
Considering last week was a holiday week and most people take vacations that explains one week. Shipping for the other week. They probably just opened your box man.
Mini Elsinore
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Mini Elsinore 7/13/2017 8:54am
7/13/2017 8:54am Edited Date/Time 7/16/2017 8:53am
Race Tech offers excellent customer service, and they actually want your business. Wink
mb60
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mb60 7/13/2017 9:01am
7/13/2017 9:01am
Acidreamer wrote:
Considering last week was a holiday week and most people take vacations that explains one week. Shipping for the other week. They probably just opened your...
Considering last week was a holiday week and most people take vacations that explains one week. Shipping for the other week. They probably just opened your box man.
So that explains not answering a phone call. LOL
Acidreamer
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Acidreamer 7/13/2017 9:04am
7/13/2017 9:04am
Acidreamer wrote:
Considering last week was a holiday week and most people take vacations that explains one week. Shipping for the other week. They probably just opened your...
Considering last week was a holiday week and most people take vacations that explains one week. Shipping for the other week. They probably just opened your box man.
mb60 wrote:
So that explains not answering a phone call. LOL
Judging by that reply i cant blame them for ignoring your call.

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mb60
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mb60 7/13/2017 9:35am
7/13/2017 9:35am
Acidreamer wrote:
Judging by that reply i cant blame them for ignoring your call.
That's the way you would run a business ?
imoto34
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imoto34 7/13/2017 9:38am
7/13/2017 9:38am
Acidreamer wrote:
Judging by that reply i cant blame them for ignoring your call.
mb60 wrote:
That's the way you would run a business ?
Calls and emails should be answered or returned quickly.
coastlinecascot 7/13/2017 10:20am
7/13/2017 10:20am
I had to work last week including answering customer calls. Maybe these companies are multi billion dollar international companies that dont need money
mb60
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mb60 7/13/2017 10:29am
7/13/2017 10:29am
coastlinecascot wrote:
I had to work last week including answering customer calls. Maybe these companies are multi billion dollar international companies that dont need money
Would you question a business that has a $ 1000.00 worth of product ? Bottom line is someone should be able to call you back or send a email. At this rate just call me send the stuff back and chalk it up as a lost customer.
coastlinecascot 7/13/2017 9:33pm
7/13/2017 9:33pm
coastlinecascot wrote:
I had to work last week including answering customer calls. Maybe these companies are multi billion dollar international companies that dont need money
mb60 wrote:
Would you question a business that has a $ 1000.00 worth of product ? Bottom line is someone should be able to call you back or...
Would you question a business that has a $ 1000.00 worth of product ? Bottom line is someone should be able to call you back or send a email. At this rate just call me send the stuff back and chalk it up as a lost customer.
Totally agree. Crazy companies in this industry act like they don't need the business. Piss poor customer service. Like i said they act like they are billion dollar companies.
miketherider 7/14/2017 5:22am
7/14/2017 5:22am
I've heard some similar complaints from 2 other people in the last 3-4 weeks. My guess is they are closed for holiday...hopefully.
Frodad78
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Frodad78 7/14/2017 5:48am
7/14/2017 5:48am
Mike give Joe Raphel at Cycle Suspension in Haslet. Dude is legit and has been at it forever.
mb60
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mb60 7/14/2017 7:22am
7/14/2017 7:22am
Frodad78 wrote:
Mike give Joe Raphel at Cycle Suspension in Haslet. Dude is legit and has been at it forever.
David they took care of it. Had a flood inside the building according to the guy who called back. I have heard good things about Joe in Haslet.
SAM642
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SAM642 7/15/2017 11:02pm
7/15/2017 11:02pm
So you came online to complain and then find the shop was flooded
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Travis_Hudson 7/15/2017 11:20pm
7/15/2017 11:20pm
SAM642 wrote:
So you came online to complain and then find the shop was flooded
Sounds like this thread should be deleted?
Dan-The-Man 7/15/2017 11:28pm
7/15/2017 11:28pm
SAM642 wrote:
So you came online to complain and then find the shop was flooded
I'm pretty sure he came on here to ask if anyone had another way to contact them. You know like a friend of a friend works there type of thing. Reading comprehension isn't your thing though.
wfo4ever
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wfo4ever 7/15/2017 11:47pm
7/15/2017 11:47pm
I have dealt with Works Connection for many years. They are a great company to deal with. I am sure a flood could cause some delays and issues for any company.
slipdog
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slipdog 7/16/2017 8:14am
7/16/2017 8:14am
wfo4ever wrote:
I have dealt with Works Connection for many years. They are a great company to deal with. I am sure a flood could cause some delays...
I have dealt with Works Connection for many years. They are a great company to deal with. I am sure a flood could cause some delays and issues for any company.
Not sure what awesome skid plates, clutch perches and holeshot devices has to do with the op's shock being serviced but... Tongue
Frodad78
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Frodad78 7/16/2017 8:16am
7/16/2017 8:16am
Frodad78 wrote:
Mike give Joe Raphel at Cycle Suspension in Haslet. Dude is legit and has been at it forever.
mb60 wrote:
David they took care of it. Had a flood inside the building according to the guy who called back. I have heard good things about Joe...
David they took care of it. Had a flood inside the building according to the guy who called back. I have heard good things about Joe in Haslet.
Glad to hear that man, Joe is a good dude and he can machine suspension parts for vintage bikes. I'm pretty sure he races TVRC with you guys. If I ever get my ass to one we will connect!

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rpoint116
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rpoint116 7/16/2017 9:28am
7/16/2017 9:28am Edited Date/Time 7/16/2017 9:30am
Acidreamer wrote:
Considering last week was a holiday week and most people take vacations that explains one week. Shipping for the other week. They probably just opened your...
Considering last week was a holiday week and most people take vacations that explains one week. Shipping for the other week. They probably just opened your box man.
mb60 wrote:
So that explains not answering a phone call. LOL
Acidreamer wrote:
Judging by that reply i cant blame them for ignoring your call.
I would call you a ......, however possibly you are not versed in business operations. . Emails & phone call returns are always a priority in customer service.
Period.
leighracer
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leighracer 7/16/2017 9:38am
7/16/2017 9:38am
So at some point this thread went from being about Works Performance to Works Connection. These are two seperate companies with nothing in common. Could the OP clarify which one he's had issues with?
slipdog
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slipdog 7/16/2017 9:42am
7/16/2017 9:42am
leighracer wrote:
So at some point this thread went from being about Works Performance to Works Connection. These are two seperate companies with nothing in common. Could the...
So at some point this thread went from being about Works Performance to Works Connection. These are two seperate companies with nothing in common. Could the OP clarify which one he's had issues with?
It's about Works Performance suspension. wfo4life just mis typed and I was giving him the friendly ol' what for...
SAM642
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SAM642 10/12/2017 6:37am
10/12/2017 6:37am
just an update on this, works performance owner passed away and it all fell to bits from there, rumour is his nephew is still working on works shocks but not sure where
captmoto
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captmoto 10/12/2017 8:28am
10/12/2017 8:28am
I think any competent suspension outfit could repair those shocks and far as seals, o-rings if you aren't looking to mod your shocks. I don't think there were a lot of proprietary parts inside them. I used Works Perf shocks a lot in the old days, sorry to see them go.
Good luck.
zehn
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zehn 10/12/2017 8:31am
10/12/2017 8:31am Edited Date/Time 10/12/2017 8:35am
SAM642 wrote:
just an update on this, works performance owner passed away and it all fell to bits from there, rumour is his nephew is still working on...
just an update on this, works performance owner passed away and it all fell to bits from there, rumour is his nephew is still working on works shocks but not sure where
Yep, Gil passed away unfortunately, and Pierre has taken the helm afaik. My dad and Gil were long time friends, sad to see him pass. A lot of people these days don't realize how much his tech and knowledge have pervaded modern suspension design.
Toosano
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Toosano 10/14/2017 10:40am
10/14/2017 10:40am
They're regrouping, have a new GM, and are moving their location. They'll be back.
wfo4ever
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wfo4ever 10/14/2017 11:14am
10/14/2017 11:14am
Sorry for their loss. I hope they come back, Works Performance produced good shocks for a reasonable price for a lot of bikes. Some foreign companies think there shocks are made out of gold and price them that way, even though it is only fools gold, Works Performance, Race Tech, Fox and others will take care of all of your suspension needs for a reasonable price.
Toosano
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Toosano 10/14/2017 3:36pm
10/14/2017 3:36pm
I knew Gil since the 70's. He gave me these shocks for my CR125 restore. The best of the best him, and his shocks . . .

Toosano
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Toosano 10/14/2017 3:42pm
10/14/2017 3:42pm
Me at the 78 Superbowl of MX. Factory Honda's with Works Performance shocks . . .

langhammx
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langhammx 10/14/2017 5:45pm
10/14/2017 5:45pm
Toosano wrote:
Me at the 78 Superbowl of MX. Factory Honda's with Works Performance shocks . . .[img]https://p.vitalmx.com/photos/forums/2017/10/14/220181/s1200_superbowl_of_mx_1978.jpg[/img]
Me at the 78 Superbowl of MX. Factory Honda's with Works Performance shocks . . .

That's a great picture. Man, I really miss those days. I still love supercross and the outdoors, but it wasn't all about the money back then......
BobbyM
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BobbyM 10/14/2017 7:43pm
10/14/2017 7:43pm
Fucking whiners... And you ride moto? No fucking way.

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