Unlocking KTM/Husq

55567 Kstud756 /images/default/avatar/c50.png https://www.vitalmx.com/community/Kstud756,55567/all 01/05/17 1 5

Posts: 6

Joined: 1/5/2017

Location: Brownsburg, IN USA

11/28/2017 11:39 AM
Edited Date/Time: 11/28/2017 1:04 PM

Curious on if anyone else has had major delays in purchasing their new KTM or Husky as the service dept tried to unlock/program the ECU on it? A friend last year waited several hours, another friend last Saturday waited 3 hours, and I'm currently at a dealership waiting to pick mine up and they are hour into trying to get it to accept the program and update. All three of these instances are at separate dealerships. Are these isolated incidents or is it just part of the purchase with these bikes to have this issue before you can walk out the door with it?

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mx317

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Posts: 3672

Joined: 4/1/2008

Location: TN, USA

11/28/2017 12:15 PM

Mine was the first the shop sold and they figured it out quickly. It took about 15 minutes.

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Take it to the limit, one more time!

Bruce372

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Posts: 4152

Joined: 4/1/2008

Location: USA

11/28/2017 12:25 PM

I've bought a 2017 and a 2018 in the last 11 months from 2 different dealers.

Both occasions the bikes were purchased and loaded quicker than a drive thru big Mac meal

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RCF

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Posts: 532

Joined: 4/1/2008

Location: PA, USA

11/28/2017 12:46 PM

Got one from Cernic's in September was waiting for 3 hours because the service manager was off and nobody knew how to unlock the computer.I bought the bike a week before over the phone so I'm not sure why it wasn't done.

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Sam Bird Ryan Francis racing

Francisracing 921

ktm212

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Posts: 585

Joined: 11/30/2009

Location: Lafayette, NJ USA

11/28/2017 1:09 PM

There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock has to be done after the bike sale is final and is warranty registered with KTM/Husq, that code is generated after all the paperwork is done then it has to be final unlocked, sometimes their system sucks and it wont connect, not always the dealers fault but without any issues its just a few min process.

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mx317

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Posts: 3672

Joined: 4/1/2008

Location: TN, USA

11/28/2017 1:10 PM

RCF wrote:
Got one from Cernic's in September was waiting for 3 hours because the service manager was off and nobody knew how to unlock ...more

RCF wrote:
Got one from Cernic's in September was waiting for 3 hours because the service manager was off and nobody knew how to unlock the computer.I bought the bike a week before over the phone so I'm not sure why it wasn't done.

The unlock is a combination unlock/warranty registration, so they have to wait until the day it is delivered and all paperwork is done.

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Take it to the limit, one more time!

mx317

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Posts: 3672

Joined: 4/1/2008

Location: TN, USA

11/28/2017 1:11 PM

ktm212 wrote:
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The ...more

ktm212 wrote:
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock has to be done after the bike sale is final and is warranty registered with KTM/Husq, that code is generated after all the paperwork is done then it has to be final unlocked, sometimes their system sucks and it wont connect, not always the dealers fault but without any issues its just a few min process.

Holeshot me LOL

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Take it to the limit, one more time!

Kstud756

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Posts: 6

Joined: 1/5/2017

Location: Brownsburg, IN USA

11/28/2017 1:13 PM

ktm212 wrote:
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The ...more

ktm212 wrote:
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock has to be done after the bike sale is final and is warranty registered with KTM/Husq, that code is generated after all the paperwork is done then it has to be final unlocked, sometimes their system sucks and it wont connect, not always the dealers fault but without any issues its just a few min process.

Thank you for the good explanation, the dealer was extremely nice about it.

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Whymee

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Posts: 455

Joined: 12/17/2009

Location: WV, USA

11/28/2017 3:14 PM

This is news to me. Just bought a 18 Husky. Does this pertain to all models across the board? I do not remember the dealer hooking up anything electrical during the delivery dealer go over. (TC250)

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A big thanks goes out to Donnie at Morgantown Powersports and RJ at Beaver Creek Cycles

TeamGreen

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Posts: 21410

Joined: 11/25/2008

Location: Thru-out, CA USA

11/28/2017 3:29 PM

ktm212 wrote:
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The ...more

ktm212 wrote:
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock has to be done after the bike sale is final and is warranty registered with KTM/Husq, that code is generated after all the paperwork is done then it has to be final unlocked, sometimes their system sucks and it wont connect, not always the dealers fault but without any issues its just a few min process.

Proper and ABSOLUTLEY CORRECT. I went to one of their 2017 dealer meetings and they know that the system can be challenging at times.

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I ripped a start from Egypt and I was happy about that.

fast willy

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Posts: 150

Joined: 1/5/2007

Location: Newark, DE USA

11/28/2017 3:37 PM

It just happens to be the dealer having issues. Mine was done in 20 minutes on my 2018 ktm 350sxf . B&E Motorsports in MD. Is where I bought mine.

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AB884

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Posts: 13

Joined: 8/20/2015

Location: Peoria, AZ USA

11/28/2017 3:40 PM

Also, depends on if the dealer frequently is on top of their software updates on the XC-1 computer. If the dealer sells a bike and needs to update the XC-1 computer that in itself could take a few hours to download and update before they can generate a code.

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GeorgiePorgie