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The Shop
I was working at RG3 in 2000 and UPS lost a set of forks we sent to TP. We had insured it for the max amount possible which at that time was $5G. Basically half of the value of these particular forks. I called UPS every day trying to get it located. They were completely unhelpful. I told them I wanted to make a claim on the insurance. They said it had to be 14 days(I think that was the time frame)beyond the guarantee to file the claim. At 14 days I called back and started the insurance process. The person on the line couldn’t of given 2 shits, right up until I told her it was insured for the max of 5G’s. After she verified that, her demeanor completely changed. Later that day, I got a call back from a UPS employee asking for a detailed description of the box, and the contents. Apparently they have a massive warehouse all the lost boxes go too, and they were going to manually locate our package. The next morning, the lost forks were sitting on our doorstep at 8am. We were relieved to get these irreplaceable parts back. Scary to think that a set of works forks could just be rotting away in the UPS damaged label abyss. Bottom line, money talks, and don’t ship anything uninsured you’re not willing to lose.
Have pistons for brains of course they insured it it’s a time thing and by the way don’t you know there’s parts situations out there and shipping situation’s out there that are horrible right now
Pit Row
Really sucks for Justin. Hope they can get it sorted before A1.
To help with the situation, yes the suspension was insured. I do not ship 7k suspension without insuring it!
As of now, we have opened an investigation (claim) on the shipment but that alone could take weeks / months until they finally declare it completely missing.. and then another 90-120 days to hopefully be compensated. From my understanding, my label was found, but on a different box in Miami when last scan of my label was in Jacksonville.
I did not have buying a set of suspension part of my budget for 2022 and it’s simply not there, that’s the reason we have reached out for some help!!
Of course, we are doing what we can to give back to people that help and I plan to do even more if I can!
If you can help, thank you so much, if you can share this to someone who possibly could, thank you so much!
It’s a shitty situation, and I’m doing my best to try to resolve the issue I have been dealt with. I am sorry if reaching for some help has rubbed people the wrong way, I’m just in need of some help and you never know until you ask.
Thank you guys.
Just to have that noted as well!
Best of luck with your suspension and good luck at A1 if you race, Justin. I'll be rooting for you!
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