Subtitles Appear During Broadcast on NBC Sports Gold (Xbox One w/ Edge Browser)

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4/9/2019 6:40 PM

So the past couple weeks during the race broadcast after the "live show" ends (so I'm essentially playing catch up and skipping through the commercial breaks) and my stream using the browser (as noted - xbox one w/ edge browser) will either freeze or refresh on it's own unexpectedly. Then we're stuck watching with subtitles. Neither my TV nor Xbox subtitles are turned on (if I shrink the stream down from fulls screen the subtitles reduce in size so it is definitely related to NBC's video player) and frankly it's annoying as hell.
It's almost like NBC is "uploading" the broadcast file into their archive during this time.

Anyone have any ideas on this?

Fwiw, I've been using NBC Sports Gold for mx the past couple years and had ZERO issues until SX started.
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4/10/2019 4:19 AM

Me too. I tried everything lol

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If I'm healthy enough to complain. I shouldn't be complaining.

4/10/2019 4:31 AM

Same! I thought it was just me! Send help.

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4/10/2019 8:54 AM
Edited Date/Time: 4/10/2019 8:55 AM

Good to see I'm not the only one dealing with this nonsense. I'd straight up rather not watch that watch with subtitles.

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4/16/2019 4:52 PM

Sooo, are we the only 3 dipshits or what? lol. I've been using edge as chrome was giving me other issues when I first started using NBC Gold.

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4/16/2019 6:00 PM

I can only speak to Firestick and Roku. I've never had an issue in 3 years. Seems like it depends on the platform you're using to watch it from. It's crazy to me the amount of negative comments about the app, because I haven't had any. Between my house and my camper, I've watched it on 5 different firestick's/TV's and 2 Roku.

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4/16/2019 7:57 PM

Subtitles would be interesting for when RC is talking, pacifically hearing about them perpetrate

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4/16/2019 8:46 PM

I kid you not, I tried everything I could to turn on subtitles for the race since I have it on mute. Nothing worked. Fire Tv user.

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4/16/2019 8:53 PM

dickjackson170 wrote:

I can only speak to Firestick and Roku. I've never had an issue in 3 years. Seems like it depends on the platform you're using to watch it from. It's crazy to me the amount of negative comments about the app, because I haven't had any. Between my house and my camper, I've watched it on 5 different firestick's/TV's and 2 Roku.

I've watched on my iMac, and my brother's xbox one using the Edge browser (only watched outdoors last year with it - nothing in 2019) and never had any issues. Only my current xbox one using edge browser. It happened again this past weekend as I was watching and catching up to the live show (was about an hour behind), sure enough when the page decided to refresh about 10 min after the live show ended, the damn subtitles appeared yet again. It's either watch 100% live or don't watch until long after the live show ends and the file has time to "optimize". Annoying

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4/16/2019 9:09 PM
Edited Date/Time: 4/16/2019 9:11 PM

eeazye wrote:

I kid you not, I tried everything I could to turn on subtitles for the race since I have it on mute. Nothing worked. Fire Tv user.

Use the remote and press the "three horizontal lines" button that is to the right of the "home" button. Arrow up to subtitles, and turn it on or off there.

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4/16/2019 9:12 PM

The robot does a pretty good job of correcting RC's grammar and words that aren't in the dictionary.

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4/17/2019 8:25 AM

eeazye wrote:

I kid you not, I tried everything I could to turn on subtitles for the race since I have it on mute. Nothing worked. Fire Tv user.

hayes13 wrote:

Use the remote and press the "three horizontal lines" button that is to the right of the "home" button. Arrow up to subtitles, and turn it on or off there.

Been there & done that the first time this occurred. It turns a different set of them on. Turned them "on" on my TV, my Xbox backend setting, and then the NBC stream. Then turned each off. Subtitles still remained during the broadcast.

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4/17/2019 9:06 AM

I have the same problem with subtitles watching on my pc threw Verizon fios

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4/17/2019 3:05 PM

eeazye wrote:

I kid you not, I tried everything I could to turn on subtitles for the race since I have it on mute. Nothing worked. Fire Tv user.

hayes13 wrote:

Use the remote and press the "three horizontal lines" button that is to the right of the "home" button. Arrow up to subtitles, and turn it on or off there.

Thanks I’ll definitely do that for the next race.

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4/17/2019 9:51 PM

I’ve been having the same issue for the last two or three weeks when viewing on Edge. I can’t find a way to get rid of them, but when I watch on Chrome I don’t have them.

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4/18/2019 1:33 AM

Can you guys not get a direct APP on the xbox?

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5/1/2019 2:20 PM

powertrip456 wrote:

I’ve been having the same issue for the last two or three weeks when viewing on Edge. I can’t find a way to get rid of them, but when I watch on Chrome I don’t have them.

Bingo. Thanks man, switching back to chrome worked for me. Ironically, I switched from edge to chrome before I had gold due to other issues with the NBC player. All is well now!

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