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Cokeham23 Cokeham23
7/18/2018 3:57 PM

Update: Called RMATV, they are emailing me a return label to ship the parts back. They said they are putting a gift card on my account as a thank you, and for the hassle of returning the parts.

Ordered some random little parts over the weekend, they just showed up today. Opened the box and saw a set of grips and grip glue in the box... I didn’t order grips, or glue. I looked some more and there’s an hour meter, thought for sure at this point they messed up my order, but nope, all my parts are there! Never had this happen, is it some type of customer appreciation thing, or they messed up and threw that stuff in my package?! blink Photo

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plowboy plowboy
7/18/2018 4:07 PM
Cokeham23 wrote:

Update: Called RMATV, they ...more

Sorry Buddy...Santy Claus is not real. They screwed up. If you want to keep the goodies...pay for them. If you don't want them...ask for them to pay return postage. You'd expect them to do the right thing if they shorted your order.

If it ain't yer's don't take it, If it ain't the truth dont say it, If it ain't right don't do it...Marcus Aurelius

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Stuntman949 Stuntman949
7/18/2018 4:20 PM

So that's where my order went..

"A link is only as long as your longest strong chain"

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disbanded disbanded
7/18/2018 4:24 PM

That left grip is mine!

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bf884 bf884
7/18/2018 4:25 PM

Would cost them more to pay return shipping than the items do at their cost. They will probably tell you to keep them.

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plowboy plowboy
7/18/2018 4:33 PM
bf884 wrote:

Would cost them more to ...more

You could be correct but my gut always tells me to take every opportunity to do the right thing. If a fella can't do right with the small stuff then when dilemmas of importance crop up...well, don't expect a good decision.

If it ain't yer's don't take it, If it ain't the truth dont say it, If it ain't right don't do it...Marcus Aurelius

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Fog 25 Fog 25
7/18/2018 4:38 PM

Call them and let them know. Great Mojo. Let us know what they say?

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plowboy plowboy
7/18/2018 4:40 PM

My point is this: Doing the right thing is rarely the easiest or most beneficial to the individual but is always the best for us as a collective group of humans living together on this rock. I now relinquish the pulpit.

If it ain't yer's don't take it, If it ain't the truth dont say it, If it ain't right don't do it...Marcus Aurelius

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Forty Forty
7/18/2018 4:42 PM

Yep. Call them and tell them they made a mistake. Let them decide if you keep it or not. Good business and good karma.

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Ted722 Ted722
7/18/2018 5:48 PM

Moto Karma. You crash with those grips on, may you live to re-read plowboy’s and others input. At least call. That good energy will come back 10 fold.

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HusqFan3 HusqFan3
7/18/2018 6:23 PM

Customer appreciation? Haha. I believe that’s what’s known as “rationalizing”...

“Grips and hour meters for all our beloved customers today”. Yea, that’ll be the day.

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Jeremy Macbeth Jeremy Macbeth
7/18/2018 6:45 PM
plowboy wrote:

My point is this: Doing ...more

Spare us the sanctimonious bullshit. It's $40 worth of merch. BFD.

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BobPA BobPA
7/18/2018 6:51 PM
Ted722 wrote:

Moto Karma. You crash with ...more

I need some of that good shit you’re smokin’.

Call them, I bet they just say keep it.

Tomac and/or Anderson for 2020.....

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racer187x racer187x
7/18/2018 7:21 PM

At least you got it. I ordered grips/bars/various bolts etc. last Monday. OnTrac delivered somewhere else and RMATV is giving me a bunch of shit about investigation after OnTrac already admitted to giving it to someone else. Their communication has been crap this time around.

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Just south of Paradise... Just south of Paradise...
7/18/2018 7:21 PM

Anyone having HUGE problems with Rocky Mountain shipping when they use Ontrac as the shipper? Maybe it is only happening out west, but Ontrac has lost (not exaggerating here at all) 5 out of my last 6 Rocky Mountain orders. Holy Crap!!! So 2 day shipping has turned into like 10 to 12 day shipping . I love Rocky Mountain but will not use them anymore if their shipper can't get there stuff together. Anyone else experiencing issues with shipping from them or am I just having really bad luck???

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racer187x racer187x
7/18/2018 7:23 PM
Just south of Paradise... wrote:

Anyone having HUGE ...more

Holy shit, that's ironic.

In my line of business, we take care of the customer then argue with the shipper behind the scenes. I would never put the customer in the middle to figure it out.

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Just south of Paradise... Just south of Paradise...
7/18/2018 7:32 PM

Dang, I did not see your post. Guess I am not the only one. They only need to lose 4 more of your orders for you to get caught up.blink How Ontrac is still is business is beyond me. If you search them on Yelp they have like 1 star with tons of reviews, they are killing the reputations of good companies like Rocky Mountain....

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KBOLTZ KBOLTZ
7/18/2018 7:45 PM
Just south of Paradise... wrote:

Anyone having HUGE ...more

I’ve had the same issues out here in Cali. OnTrac is... offtrac cause they f’ed up and lost 2 of my packages. Not RMs fault but man that puts a damper on my orders.

Ex Pro BMX rider. Lover of all 2 wheeled machines.

1978 XR75
1994 KX250
1997 KX250
2008 CRF450
2004 YZ250

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C_Class_Hero C_Class_Hero
7/18/2018 9:11 PM
Just south of Paradise... wrote:

Anyone having HUGE ...more

KBOLTZ wrote:

I’ve had the same issues ...more

Every order (approx. 30 in total) I've received from RMATVMC has come via OnTrac and I never had a problem until my last order. A few weeks back, I needed a new clutch pack for the weekend, so I ordered one on Tuesday morning, which put the delivery date that coming Thursday. Checked shipping status through OnTrac on Thursday at lunch only to find that it had arrived the previous night at a distribution center in Denver, CO. I knew that there was no way I was going to get my order in time to ride that weekend since Denver was something like 8-9 hours east of Salt Lake, whereas I am 6 hours west of Salt Lake. Seems like the mistake was OnTrac's and not Rocky Mountain's since the original shipping label was still on the box without any alteration when it arrived the middle of the following week. While I definitely don't fault Rocky Mountain for the snafu, the experience has made me hesitant to order anything from them that I need in order to ride by a certain date.

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milliebays milliebays
7/18/2018 9:44 PM
Just south of Paradise... wrote:

Anyone having HUGE ...more

KBOLTZ wrote:

I’ve had the same issues ...more

Last ontrac delivery driver i had didnt understand english. so there's that. theyre shady. don't do bsuiness with ppl who insist on ontrac.

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Cokeham23 Cokeham23
7/18/2018 10:39 PM

I had already emailed them. If I don’t get a reply by morning, I’ll call. I was confused receiving this stuff. I’ve never had this happen before, my order has never been wrong from them either. Those are universal parts, cost on them is pretty cheap too, it’s not like they sent me a pipe or something that would be a very noticeable error. I didn’t know if they had done anything like this before or not, that’s why I started the thread.

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KDXGarage KDXGarage
7/18/2018 11:32 PM

A few months ago, they sent me two street bike o-rings along with what I ordered. I e-mailed them, and they sent me an e-mail with a pre paid FedEx label for me to print out and put on a package and mail them back. I e-mailed them back, as I wanted to just mail them by USPS instead of me driving all the way across town to FedEx with my time and gas money over their mistake. They said just keep them.

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zehn zehn
7/18/2018 11:38 PM

Have had problems with OnTrac too. They’ve delivered several of my packages to the wrong address

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SoCalMX70 SoCalMX70
7/19/2018 12:13 AM

Guess I'm lucky. OnTrac every single order and every single order arrives in 2 days and has the right stuff in the box.

And... I'd venture to say on average I've placed 1-2 orders per WEEK for the last year with RMATV.

James

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plowboy plowboy
7/19/2018 3:31 PM
plowboy wrote:

My point is this: Doing ...more

Jeremy Macbeth wrote:

Spare us the sanctimonious ...more

Sorry, I did come across rather strong. Here's a legitimate question for you. At what dollar amount does honesty kick in? I wasn't insinuating that the OP do anything more that shoot RM an e-mail to let them know he received some stuff he didn't order or pay for. I got the impression the OP is a fairly decent fella or he wouldn't have posted it here. Maybe he was hoping for a bunch of replies saying, "Hell yeah, Rocky Mtn always throws me free stuff cause I'm such a good customer". My question stands though...does honesty have a dollar limit?

If it ain't yer's don't take it, If it ain't the truth dont say it, If it ain't right don't do it...Marcus Aurelius

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Samuel Samuel
7/19/2018 8:09 PM

Ontrac blows. I had two screw-ups in a row from RMATV through Ontrac, so the next order went to Motosport. Ontrac screwed it up as well. Same thing with ordering mtb parts from Jenson. Ontrac took an extra 3 days because it got sent to the wrong hub. I'm in the west as well, in Oregon.

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wreckers wreckers
7/19/2018 8:51 PM

Rocky Mountain and ontrac can both kiss my ass

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HusqFan3 HusqFan3
7/19/2018 8:59 PM
plowboy wrote:

My point is this: Doing ...more

Jeremy Macbeth wrote:

Spare us the sanctimonious ...more

plowboy wrote:

Sorry, I did come across ...more

Mine does. It kicks in at $5,826. Anything less and i assume it’s customer appreciation day; )

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HusqFan3 HusqFan3
7/19/2018 9:10 PM

Did a moderator really go through and delete all the thumbs downs to the various sanctimony posts? All I know is yesterday there were a ton(none by me fwiw) and now there are only thumbs up? So now we’re moderating thumbs down/ups so they reflect how the mods think people should feel as opposed to how they do? Hilarious...

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milliebays milliebays
7/19/2018 11:05 PM
HusqFan3 wrote:

Did a moderator really go ...more

they like to keep this place a safe space for feelings.

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