Longtime lurker, first time poster.
Along with many others, I bought the Feld/Cleeng SX streaming package for this year. In previous years, I would try to find an internet stream or watch the races the next day one a couple of different websites. Being in Canada, this was my only option. To support SX, guarantee live watching and for convenience, I was happy to subscribe this year (at $10 CAD per weekend). I subscribed to NBC Gold for MX and thought it was great and had no problems (plus a better deal).
After the terrible Houston stream, I complained and asked for a weekend (not full) refund. Cleeng first denied the problem, then said refunds weren't possible, then gave me a full refund, despite my protests that I wanted to maintain my subscription but just wanted a refund for the weekend.
So I subscribed again (shame on me). For Oakland, the stream was off air for the first 30 minutes and I had to watch the 250 heat races via an internet stream. For San Diego, the stream constantly buffered and was choppy (similar to Houston). I eventually gave up and just watched most of the races on an internet stream. So after 3 of 6 problematic streams, I complained again.
Again, first they denied the problem. Now they are saying a refund is not possible. Amazingly, they said that because I subscribed a second time, it is on me (buyer beware) and no refund will be given. They are not wrong, but it does seem like a strange customer service policy - hey, we don't deny we suck, but you knew we sucked didn't you, so too bad (no soup for you!).
Ah well, never again. Back to internet streams I guess! But not for MX - will definitely subscribe to NBC Gold again!
Anyone else have strange Feld/Cleeng streaming/customer services issues/stories?