Posts
1720
Joined
8/2/2006
Location
Forest H Ill, MD
US
Edited Date/Time
1/24/2012 9:57pm
Just sent this email out to their sales staff
To: sales@rockymountainATV.com
It is with regret, that I write this letter to you. I have ordered items from rocky mountain ATV before, and I always thought the operation was solid. Your site really makes it easy to order parts for a specific model, and track orders online. It is what originally brought me to order parts online. That being said, I just canceled my $185 order (Invoice number xxxxxx), due to the poor customer service I received.
I called to add 2 more items to my order (another $120), and cross reference a renthal handlebar purchase. I was told that I could not add any other items to the order, even though it was still being processed! This is the first business I have dealt with that would not sell me more merchandise, before shipping my order. When I asked to get the renthal part number for Rocky Mountain Item (Renthal Twinwall Handlebar CR High Bend Black Part# 1060230016) I was told that you cannot do a vendor part # lookup. A cross reference of a part number should be a SIMPLE, routine task for the customer support staff to do, I am shocked at this lack of basic service with such a nice web “façade”.
Sincerely,
XXXXXXXXXXX
To: sales@rockymountainATV.com
It is with regret, that I write this letter to you. I have ordered items from rocky mountain ATV before, and I always thought the operation was solid. Your site really makes it easy to order parts for a specific model, and track orders online. It is what originally brought me to order parts online. That being said, I just canceled my $185 order (Invoice number xxxxxx), due to the poor customer service I received.
I called to add 2 more items to my order (another $120), and cross reference a renthal handlebar purchase. I was told that I could not add any other items to the order, even though it was still being processed! This is the first business I have dealt with that would not sell me more merchandise, before shipping my order. When I asked to get the renthal part number for Rocky Mountain Item (Renthal Twinwall Handlebar CR High Bend Black Part# 1060230016) I was told that you cannot do a vendor part # lookup. A cross reference of a part number should be a SIMPLE, routine task for the customer support staff to do, I am shocked at this lack of basic service with such a nice web “façade”.
Sincerely,
XXXXXXXXXXX
If this post saves someone else from wasting an hour and possibly 20-30 bucks in shipping, its done it's job.
The Shop
i dont know what to tell you about the dealer part numbers. maybe they didnt have that on hand.
Your destined to be one of those old men who writes a lot of letters complaining about nothing.
Post a reply to: Rocky Mountain ATV - WTF?!?