FMF customer update..

49weasel
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49weasel
Edited Date/Time 12/17/2015 2:27pm
As promised to Donny and Brandon at FMF, I told them I would post an update. After my last post about horrible customer service on a warranty issue Donny jumped into action. He emailed when he said he would and called when he said he would. I explained to him that I wasn't so much pissed about the product but more so on the handling of my issue. He apologized and got his customer service manager (Brandon) involved. Brandon kept me updated on everything that was happening and I had a new exhaust in 5 days. I had the bike sold and as I was putting the exhaust on and I noticed the carbon cap had some damaged. I emailed Brandon and he sent the cap straight to the guy that purchased my bike.

Brandon assured me that there will be a meeting/training with the customer service team to prevent problems like this.
I hate that I had to blow them out like that , but it sounds like some good came out of it...
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RailinRuts450 12/11/2015 6:36pm
12/11/2015 6:36pm
I've had great luck with FMF. Sorry you had to deal with what you dealt with. Glad to hear they did square it away for you.
Mini Elsinore
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Mini Elsinore 12/11/2015 6:46pm
12/11/2015 6:46pm
Good on 'em. Good on you for the update.
Sounds like quality control and customer service were addressed....I'm sure the carbon cap dealio burned deep w/ lil D as they tried to make the original issue 'right.' Love a good ending.
49weasel
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49weasel 12/11/2015 6:53pm
12/11/2015 6:53pm
Mini Elsinore wrote:
Good on 'em. Good on you for the update. Sounds like quality control and customer service were addressed....I'm sure the carbon cap dealio burned deep w/...
Good on 'em. Good on you for the update.
Sounds like quality control and customer service were addressed....I'm sure the carbon cap dealio burned deep w/ lil D as they tried to make the original issue 'right.' Love a good ending.
I'm pretty sure it happened in shipping.

The Shop

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titokaw28
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titokaw28 12/11/2015 7:11pm
12/11/2015 7:11pm
Well I messaged Donnie Jr nothing back and tried calling was on hold twice for well over 50mins then hung up on. Awesome that I have one of there most expensive exhaust and get nothing accomplished thanks FMF WOW!! Brandon from FMF is a joke I believe he wrote a book on excuses
captaincrunchy 12/11/2015 7:24pm
12/11/2015 7:24pm Edited Date/Time 12/11/2015 7:27pm
So you received attention and a replacement as long as your previous (and justified) statements of dissatisfaction included a happy ending?

Sounds acceptable to me.
49weasel
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49weasel 12/11/2015 7:25pm
12/11/2015 7:25pm
GeorgiePorgie wrote:
Anybody ever think that damages happen in the shipping process ?
I do and deal with them everyday but UPS very rarely does.
TeamGreen
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TeamGreen 12/11/2015 7:27pm
12/11/2015 7:27pm
I had lunch with a coupl'a big-wigs at FMF on Monday...

This issue was one of the topics.

They give a shit.
TeamGreen
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TeamGreen 12/11/2015 7:29pm
12/11/2015 7:29pm
GeorgiePorgie wrote:
Anybody ever think that damages happen in the shipping process ?
One of the shipping co's recently had to write a really BIG check.

For an airplane part they "lost".

I'm jus' sayin'...
captaincrunchy 12/11/2015 7:32pm
12/11/2015 7:32pm
TeamGreen wrote:
One of the shipping co's recently had to write a really BIG check.

For an airplane part they "lost".

I'm jus' sayin'...
I had lunch Tuesday with David Abney and he says it doesn't happen.
newmann
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newmann 12/11/2015 7:33pm
12/11/2015 7:33pm
Mini Elsinore wrote:
Roger that. Good result all around in the end.
You really need to change your screen name. I get a weird tingling sensation every time I see " Mini Elsinore". Starting to worry me.

TeamGreen
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TeamGreen 12/11/2015 7:36pm
12/11/2015 7:36pm
TeamGreen wrote:
One of the shipping co's recently had to write a really BIG check.

For an airplane part they "lost".

I'm jus' sayin'...
captaincrunchy wrote:
I had lunch Tuesday with David Abney and he says it doesn't happen.
David is high.

Boeing finally got their -1- part and the supplier got paid for -2- parts.

Tongue
TeamGreen
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TeamGreen 12/11/2015 7:37pm
12/11/2015 7:37pm
Mini Elsinore wrote:
Roger that. Good result all around in the end.
newmann wrote:
You really need to change your screen name. I get a weird tingling sensation every time I see " Mini Elsinore". Starting to worry me.

Pervert!
Matt Fisher
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Matt Fisher 12/11/2015 7:42pm
12/11/2015 7:42pm
Good on you for doing a proper follow-up and on them for making it right.
kkawboy14
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kkawboy14 12/11/2015 8:43pm
12/11/2015 8:43pm
I've never had to use their customer service because I've always been so happy with what I got and how good it was!
Mini Elsinore
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Mini Elsinore 12/11/2015 9:12pm
12/11/2015 9:12pm
Mini Elsinore wrote:
Roger that. Good result all around in the end.
newmann wrote:
You really need to change your screen name. I get a weird tingling sensation every time I see " Mini Elsinore". Starting to worry me.

Hahaha. Like many, I thought I would post once and be done. God----er, I mean the bossman---denied my change request years ago. Gibby is a big meanie. CoolDry

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Mini Elsinore
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Mini Elsinore 12/11/2015 9:13pm
12/11/2015 9:13pm
Mini Elsinore wrote:
Roger that. Good result all around in the end.
newmann wrote:
You really need to change your screen name. I get a weird tingling sensation every time I see " Mini Elsinore". Starting to worry me.

TeamGreen wrote:
Pervert!
HuhLaughing
Camp332
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Camp332 12/12/2015 5:27am
12/12/2015 5:27am
You should change your title to "Once pissed, but now happy FMF customer"
alexk417
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alexk417 12/12/2015 5:45am
12/12/2015 5:45am
People that go on to forums and complain about customer service...SMH

I wish we heard their side of every story that comes through like this.

I agree with camp332, you should change the title.
mxb2
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mxb2 12/12/2015 6:27am
12/12/2015 6:27am
titokaw28 wrote:
Well I messaged Donnie Jr nothing back and tried calling was on hold twice for well over 50mins then hung up on. Awesome that I have...
Well I messaged Donnie Jr nothing back and tried calling was on hold twice for well over 50mins then hung up on. Awesome that I have one of there most expensive exhaust and get nothing accomplished thanks FMF WOW!! Brandon from FMF is a joke I believe he wrote a book on excuses
Sounds like the problem is within keepin up on phone calls and excuses with titokaw28, , i know for a fact fmf did not follow thru on there end what he was promised.
titokaw28
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titokaw28 12/12/2015 6:42am
12/12/2015 6:42am
Aren't forum for info,news and posting truth??! Smdh to the people that don't even have FMF never delt with them bahaha. Sorry Donnie Jr I'm not Pro rider or my situation would of been fixed in 10mins wow!! My Bike pics get 15,000 likes on Instagram atleast people no now
ML512
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ML512 12/12/2015 9:19am
12/12/2015 9:19am
titokaw28 wrote:
Aren't forum for info,news and posting truth??! Smdh to the people that don't even have FMF never delt with them bahaha. Sorry Donnie Jr I'm not...
Aren't forum for info,news and posting truth??! Smdh to the people that don't even have FMF never delt with them bahaha. Sorry Donnie Jr I'm not Pro rider or my situation would of been fixed in 10mins wow!! My Bike pics get 15,000 likes on Instagram atleast people no now
15,000... cool story...
coastlinecascott 12/12/2015 9:22am
12/12/2015 9:22am
Customer service is the easy part of any business. Just need to realize sometimes your shit does stink and hold the ego. also take ownership of the problem.
jeffro503
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jeffro503 12/12/2015 9:24am
12/12/2015 9:24am
Well...I'm glad to hear that FMF pulled through on this one. I've been using their equipment for so many years I can't even remember and fortunately for me , I've never had an issue. The OP had a legitimate bitch plain and simple , and since he wasn't getting any where with phone calls...it was a good thing to post it here! You bring it on here and the word travels fast. Glad little D stepped in and made things right.
titokaw28
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titokaw28 12/12/2015 10:51am
12/12/2015 10:51am
titokaw28 wrote:
Aren't forum for info,news and posting truth??! Smdh to the people that don't even have FMF never delt with them bahaha. Sorry Donnie Jr I'm not...
Aren't forum for info,news and posting truth??! Smdh to the people that don't even have FMF never delt with them bahaha. Sorry Donnie Jr I'm not Pro rider or my situation would of been fixed in 10mins wow!! My Bike pics get 15,000 likes on Instagram atleast people no now
ML512 wrote:
15,000... cool story...


titokaw28
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titokaw28 12/12/2015 10:57am
12/12/2015 10:57am
jeffro503 wrote:
Well...I'm glad to hear that FMF pulled through on this one. I've been using their equipment for so many years I can't even remember and fortunately...
Well...I'm glad to hear that FMF pulled through on this one. I've been using their equipment for so many years I can't even remember and fortunately for me , I've never had an issue. The OP had a legitimate bitch plain and simple , and since he wasn't getting any where with phone calls...it was a good thing to post it here! You bring it on here and the word travels fast. Glad little D stepped in and made things right.
Maybe it will get somewhere maybe not!! I tired and tired and I was the nice guy but after 50 excuses my god!! Lol sorry my last name ain't Barcia ahahah I mean how do you go threw so much BS then get your product back and they forget your hardware kit and same issues smdh. Sorry I'm blasting them but needs told. I mean I guess I can always post the 30+ emails.

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