Piss poor Chaparral

walleyeguy
Posts
461
Joined
5/9/2011
Location
Centerville, PA US
Edited Date/Time 3/30/2016 12:53pm
Ordered AND PAID for a pair of 2014 Fox instincts in white size 12 on Dec. 21st. I emailed three times in the last week wondering where my shipping info was at. They finally emailed my back yesterday to say they sold out of those and wanted me to give them an extra $250 and they would send out the "current" model year. I called and they basically said too bad. I felt they should give me a screaming deal on the 15's since it was they're fault that they took 9 DAYS to pull my order. But they said "we won't give you a deal on current model boots". THEN I get an email saying "Sorry, we don't have the boots you ordered and we didnt charge your credit card" Bullshit!!!! My card was charged on the 21st and I paid it off on the 27th. Obviously never buying from Chaparral racing again. Piss poor.
|
Dx3moto
Posts
1405
Joined
4/24/2014
Location
Southern California, CA US
12/31/2014 10:59am
Try ordering from www.motocrossgiant.com

They're really good about getting orders out to their customers and making sure everything is right, as well.
MxKing809
Posts
6375
Joined
10/13/2013
Location
Big Sand Whoops, MI US
Fantasy
1535th
12/31/2014 11:01am
I stopped buying from them after the whole Shorty-Honda sponsorship back out mid season
JerseyFresh
Posts
607
Joined
9/7/2009
Location
Denver, CO US
12/31/2014 11:03am Edited Date/Time 12/31/2014 11:09am
Or ya know, support your local shop.

The Shop

FreshTopEnd
Posts
12492
Joined
8/16/2006
Location
Sacramento, CA US
Fantasy
4765th
12/31/2014 11:07am
I'm sure the local brick and mortar PA MC shops will be glad to have you back as a customer . . .
mx510
Posts
1979
Joined
2/26/2011
Location
Gig Harbor, WA US
Fantasy
1031st
12/31/2014 11:13am
Or ya know, support your local shop.
This.
newmann
Posts
24443
Joined
4/1/2008
Location
US
12/31/2014 11:14am
Guessing you didn't see the other Chap Moto thread? Place obviously hasn't improved since I was there a decade ago. Too big to give a shit.
12/31/2014 11:16am
Wankers.

I once complimented this KFC worker for his splendid customer service, i went online and gave his name to head office bla bla, and all i got back was a thanks.

I was at least expecting a years free of bucket meals, whenever i so desire
JerseyFresh
Posts
607
Joined
9/7/2009
Location
Denver, CO US
12/31/2014 11:19am
Why would you not support your local shop? I completely understand if you live in the middle of nowhere, but you almost always get hooked up if you're loyal and frequent the place.
philG
Posts
10107
Joined
5/12/2012
Location
GB
12/31/2014 11:20am
Or ya know, support your local shop.
what he said..
Brad460
Posts
3911
Joined
5/15/2012
Location
Richfield, WI US
Fantasy
368th
12/31/2014 11:23am Edited Date/Time 12/31/2014 11:24am
You ordered boots four days before Xmas (aka busiest time of the year) and it didn't work out..you will, or have gotten, your money back...

Happens everywhere, your not special...sorry...move on, is it really THAT upsetting?

Worthy of its own thread? NO...

walleyeguy
Posts
461
Joined
5/9/2011
Location
Centerville, PA US
12/31/2014 11:26am
So Christmas is an excuse for poor customer relations? Got it. 5 days would have been unacceptable?
hvaughn88
Posts
8358
Joined
6/19/2013
Location
Conway, AR US
12/31/2014 11:27am
Some peoples local shop consists of gold wings and quads, don't carry anything remotely close to current, and think Jeremy McGrath is racing this weekend. Scratch that, they have no idea there is a race this weekend. I'd rather support BTO. They have always provided great customer service to me. They support a race team, they sponsor a podcast I listen to regularly, and they have great prices.
radialone
Posts
254
Joined
10/12/2010
Location
Yorba Linda, CA US
12/31/2014 11:31am
I only buy from Rocky Mountain MC or BTO Sports. Both have excellent customer service and you nearly always find the best price between the two. PulpMx coupon code at BTO and the frequent buyer rewards over at Rocky Mountain is pretty cool if you buy a lot.

The problem with many local shops is that they are either stuck in the past, too concerned with squeezing every ounce of margin out of a product to be competitive on pricing, or they employ "enthusiasts" who don't have the slightest clue about what it takes to build and maintain customer relationships. Both BTO and RMC get it, so I choose to give them my business.

This is a hot button for me...if you can't tell.

Titan1
Posts
8961
Joined
2/3/2010
Location
Lehi, UT US
12/31/2014 11:37am Edited Date/Time 12/31/2014 11:39am
Is it best of the both worlds that RockyMountainatv.com also happens to be my local shop? (I LOVE having them 25 minutes down the road. If I need something right away, I can call down there and they'll have it at the front desk before I get there...and if I order something online, its at my door step the next day.)

BTO or Rocky Mountain are my two main places...occasionally I'll drop by the local Cycle Gear store or the local Yamaha dealership if I'm in the neighborhood.
redslush
Posts
208
Joined
4/1/2008
Location
Smithfield, NC US
12/31/2014 11:38am
Why would you not support your local shop? I completely understand if you live in the middle of nowhere, but you almost always get hooked up...
Why would you not support your local shop? I completely understand if you live in the middle of nowhere, but you almost always get hooked up if you're loyal and frequent the place.
I don't support my local shops because they never have anything in stock and their prices are pretty high when compared to online stores. If I go to my local shop I'm basically going to them for them to order something they don't have. I've learned to just eliminate them and do it myself.

I'm all for supported local shops but if they can't stock anything, which I understand why they don't, then there isn't a need for me to buy from them.
peelout
Posts
17994
Joined
1/6/2011
Location
Ogden, UT US
12/31/2014 11:43am
radialone wrote:
I only buy from Rocky Mountain MC or BTO Sports. Both have excellent customer service and you nearly always find the best price between the two...
I only buy from Rocky Mountain MC or BTO Sports. Both have excellent customer service and you nearly always find the best price between the two. PulpMx coupon code at BTO and the frequent buyer rewards over at Rocky Mountain is pretty cool if you buy a lot.

The problem with many local shops is that they are either stuck in the past, too concerned with squeezing every ounce of margin out of a product to be competitive on pricing, or they employ "enthusiasts" who don't have the slightest clue about what it takes to build and maintain customer relationships. Both BTO and RMC get it, so I choose to give them my business.

This is a hot button for me...if you can't tell.

Rocky Mountain is awesome, i can have the stuff on my doorstop the next day for free as long as i order before 11. great customer service as well.

as for supporting local shops, i buy everything i can locally and we also do that all winter with our local SkiDoo dealer.

Chaparral, can't say much as i've only been once and the dude that helped me was really nice and easy to deal with
MxKing809
Posts
6375
Joined
10/13/2013
Location
Big Sand Whoops, MI US
Fantasy
1535th
12/31/2014 11:47am Edited Date/Time 12/31/2014 11:49am
hvaughn88 wrote:
Some peoples local shop consists of gold wings and quads, don't carry anything remotely close to current, and think Jeremy McGrath is racing this weekend. Scratch...
Some peoples local shop consists of gold wings and quads, don't carry anything remotely close to current, and think Jeremy McGrath is racing this weekend. Scratch that, they have no idea there is a race this weekend. I'd rather support BTO. They have always provided great customer service to me. They support a race team, they sponsor a podcast I listen to regularly, and they have great prices.
Amen to that! Our local Honda shop is oblivious about MX/SX. I used to love going in there as a kid with my dad and making the sales men look stupid when they tried selling me on a new 250f. I would ask them what they changed from the previous year, and when he didn't know, I would school him. I was a little shit lol.

I'll gladly support online retailers who support pro racing. I almost exclusively buy from motosport because of all they've done with Jimmy Albertson
reded
Posts
3685
Joined
3/26/2011
Location
KS US
12/31/2014 11:51am
Dx3moto wrote:
Try ordering from www.motocrossgiant.com

They're really good about getting orders out to their customers and making sure everything is right, as well.
Second this. I bought a pair of Gaerne boots last year and was undecided on the sizing. Since I don't have a shop within an hour from me that carries anything worth buying I couldn't even go somewhere for a measurement. I called MotocrossGiant while they were running a sale and asked for someone that wore a 10.5 shoe. The guy with the size 10.5 feet was talking to me on the phone while trying on the boots and told me that the 11 fit perfect. I told him to ship me that exact pair. Boots fit spot on and were cheaper than anywhere else on the net.
DoctorJD
Posts
2944
Joined
4/1/2008
Location
Somewhere in..., GA US
12/31/2014 11:52am
Motosport
Rocky Mountain
BTO

Vonripper450
Posts
133
Joined
5/31/2013
Location
Colorado Springs, CO US
12/31/2014 11:52am
Why would you not support your local shop? I completely understand if you live in the middle of nowhere, but you almost always get hooked up...
Why would you not support your local shop? I completely understand if you live in the middle of nowhere, but you almost always get hooked up if you're loyal and frequent the place.
I would like to support my local shop but they treat people like crap and charge 20% over suggested retail. Motorcycle Superstore had always been good to me though.
IWreckALot
Posts
8678
Joined
3/12/2011
Location
Fort Worth, TX US
12/31/2014 11:55am
Titan1 wrote:
Is it best of the both worlds that RockyMountainatv.com also happens to be my local shop? (I LOVE having them 25 minutes down the road. If...
Is it best of the both worlds that RockyMountainatv.com also happens to be my local shop? (I LOVE having them 25 minutes down the road. If I need something right away, I can call down there and they'll have it at the front desk before I get there...and if I order something online, its at my door step the next day.)

BTO or Rocky Mountain are my two main places...occasionally I'll drop by the local Cycle Gear store or the local Yamaha dealership if I'm in the neighborhood.
I'm done with Cycle Gear unless I need two stroke oil. They used to have a decent variety of good name brand and quality riding gear. The last year they've made it their mission to minimize the quality section and started carrying that BILT brand. It's horseshit. You have to trip over all that crap to the back corner if you want to see if they have anything you want. They've started catering to the beginner. I'm done with them.

RockyMountainATV is where my money goes for 100% of moto gear and parts. About to place a pretty hefty order to them in January to get my bike up to par for my next race season.

And I agree with Hvaughn about local shops being less than helpful. There are probably helpful shops out there, but I usually end up leaving to place an order online anyways because they stock very few parts in the stores.
walleyeguy
Posts
461
Joined
5/9/2011
Location
Centerville, PA US
12/31/2014 11:55am
Well my "local shop" where I bought my 2014 yz250f is the same local shop that said "good luck we don't have anything to do with it" when I asked about the water pump and shift stopper update. I bought the parts from rockymountain and did it myself. Looks like BTO is my best option for instincts.
Camp332
Posts
8471
Joined
8/16/2006
Location
Zoo Jersey US
12/31/2014 11:56am
DoctorJD wrote:
Motosport
Rocky Mountain
BTO

Yeah man ^^ what this Doctor JD guy says.

Zracer
Posts
1479
Joined
2/17/2013
Location
Saint Clair, MI US
12/31/2014 12:16pm
Local shops here also suck.
PC
Posts
473
Joined
8/24/2009
Location
GU US
12/31/2014 12:19pm
Chap moto fucked me over on $15 worth of jets 15 years ago and I'm still bitter! I wouldn't piss on that place to extinguish a fire.
Zero customer service 15 years ago and it still rings true today.
12/31/2014 12:20pm
supporting your local shop sounds like such the right thing to do but..... They guys I dealt with always acted like they could give 2 shits. I bought new ATV tires from a local shop and he wanted to charge me $20 per tire to mount on the rim. What? are you fking kidding me? I bought the ATV from that shop, then new tires, just take 10 minutes and mount 'em up or charge me $20 overall. Not per tire.
From that point on all my accessories where bought online. With no tax and free shipping, hard to beat.

With my triathlon bike (cost more than my first dirt bike), I make an effort to buy a few things from his local shop. The owner goes out of his way to service me, gives free tune ups, and always takes care of me if I have a bike emergency - ie an issue the day before a big race, he drops what he's doing and fixes me up straight away. Great service and a very helpful attitude keeps me coming back. I never had anything close to that from our local mx shops.

Post a reply to: Piss poor Chaparral

The Latest