Posts
1189
Joined
7/8/2016
Location
Belton, MO
US
Edited Date/Time
4/18/2018 7:12am
After dealing with them the last few weeks, I’m curious to hear other people’s stories who have used their service.
I melted my top end (stupid mistake, jetted lean on a cold day riding in sand) and sent my scraped up cylinder and head to Millennium. A needle bearing came out when the bike seized up, and did fun damage to the cylinder and head, which would require replating. I also requested a port and polish.
All steps of the job were completed (including servicing the power valve) except the replating within two days. At time of my part arriving, their turn around was 7-9 days.
Fast forward over 4 weeks later and I just got my upper end back with priority overnight shipping. I’ll be honest, over 4 weeks to complete replating seems unreal to me. It got to the point to where I just quit calling and figured it will shop up when it shows up as I am at their mercy.
Allegedly, they hired a third shift and had mandatory overtime on weekends (is what I was told). But reading some google reviews makes me sceptical toward their claimed turnaround time ever being true.
I don’t doubt the quality of the work.. but man that turnaround time has killed me.
So before I write them off as another loose program in our industry, what are your experiences with Millennium?
I melted my top end (stupid mistake, jetted lean on a cold day riding in sand) and sent my scraped up cylinder and head to Millennium. A needle bearing came out when the bike seized up, and did fun damage to the cylinder and head, which would require replating. I also requested a port and polish.
All steps of the job were completed (including servicing the power valve) except the replating within two days. At time of my part arriving, their turn around was 7-9 days.
Fast forward over 4 weeks later and I just got my upper end back with priority overnight shipping. I’ll be honest, over 4 weeks to complete replating seems unreal to me. It got to the point to where I just quit calling and figured it will shop up when it shows up as I am at their mercy.
Allegedly, they hired a third shift and had mandatory overtime on weekends (is what I was told). But reading some google reviews makes me sceptical toward their claimed turnaround time ever being true.
I don’t doubt the quality of the work.. but man that turnaround time has killed me.
So before I write them off as another loose program in our industry, what are your experiences with Millennium?
I use Langourt in the UK, and they charge £150 with a 1 week turnaround most of the time. I will take my cylinders back home from now on.
The Shop
If Millennium Tech does excellent work but it takes 4-6 weeks....I know where to send my cylinder if it needs work.
I guess I shouldn't have sang their praises so much here on Vital and elsewhere. Seems my marketing has worked out a little too well for them...
I get asking the question, but I wouldn't be concerned to send them anything at all, just know it may take time especially during busy season.
I will say, however, that this time of year is usually really busy, and mine took almost a month that I sent out a couple months ago. I think they really are super busy right now, but it's not normal for it to take that long. In my experience though, the cylinder in question was for a cr500 and was going back to them for the third time in about a year. I was consistently only getting less than an hour of run time before the piston was seizing to the exhaust bridge. I spent a lot of time working with them and trying to come to a solution to the problem, and they even had their in house tuner Tom Morgan take a look at it. They suggested plating the cylinder (500s are a steel bore) and opening the clearance another half a thousandth to get some relief. I was up front with them from the beginning about when I needed the cylinder by to make it to a race, and they were able to get it to me with two day shipping while only charging for the price of ground. They also split the cost of plating the cylinder with me, so even though the work took a while and I had to take the initiative to call them for updates, I would say they treated me well and held up to what they promised. So far as I can tell the cylinder is good now, but I still don't have a lot of time on it.
I think they are probably a little overwhelmed right now and my experience would back up that claim, but if it's as bad as some are saying they are doing a pretty good job of managing their work and getting things out.
Pit Row
No trolling, just spelling out the irony for you.
First and foremost, sorry for the long waits. The struggle is real! At this moment, we have more work in the building than we have ever had in the 20 year history of the company. Quite frankly, we were not prepared for massive influx of work we have had this season. The consequence is longer turn around times. Sorry. :-(
We are running (3) shifts with mandatory weekends for our production staff (almost 80 people) in attempt to keep up. At the moment the limiting factor is our plating capacity (65,000+ cylinders per year). We are expanding that capacity, but as you can imagine, that doesn't happen over night.
Thank you all very much for the business! If you have parts in the building, I apologizes if its taken longer than normal. If there is anything we can do, or if you have any questions, please send us an email at info@millennium-tech.net and we will do our best to get you sorted.
Again.....thank you, thank you, thank you for your business and your patience.
Congrats on the booming business!
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