Posts: 1565
Joined: 4/1/2014
Location: PA, USA
Anyone else having issues with the video skipping and lagging? Quality is terrible. Last week I watched with no issues. It's unbearable today.
And before anyone says oh it must be your internet speed, I have 100mbps down through Comcast
Posts: 309
Joined: 9/1/2010
Location: Johnstown, OH USA
It’s lagging and skipping on my end too. I have 70mbps, so it must be their technical difficulties on their end.
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Posts: 2091
Joined: 7/9/2015
Location: Saint Marys, OH USA
I watched about 15 minutes worth and shut it down. Couldn’t stand it
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Posts: 1706
Joined: 1/15/2016
Location: Troutman, NC USA
Posts: 29
Joined: 2/19/2013
Location: Lebanon, PA USA
Posts: 216
Joined: 3/29/2015
Location: Tucson, AZ USA
Posts: 95
Joined: 8/12/2009
Location: perth, AUS
i don't know why Feld use cleng for their streams.. every event i've streamed from them has been horrible, thankfully you can refund if you used paypal to buy it..
when i saw cleng were doing this season i didn't even bother signing up.. i found a good HD stream of fs1.. sucks when a pirated stream has better quality than the licenced one..
Posts: 1246
Joined: 4/1/2008
Location: Trail, CAN
Posts: 614
Joined: 4/1/2008
Location: Kamloops, CAN
Video choppy here too. Servers are having issues I imagine. Feld will be getting some complaint emails.
Posts: 2785
Joined: 8/21/2011
Location: Basingstoke, GBR
Posts: 5639
Joined: 6/25/2009
Location: Qld, AUS
Posts: 2785
Joined: 8/21/2011
Location: Basingstoke, GBR
MCfan4life wrote:Yep absolutely shithouse! When you pay premium $$$ you expect a premium service!
Exactly! If they seriously think this is worth $29.99 per round, they're off their rocker!
Posts: 815
Joined: 3/8/2008
Location: GBR
Yep same here terrible quality. It’s like an old frame by frame film or something it’s actually hurting my eyes
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Posts: 543
Joined: 12/19/2016
Location: Wichita, KS USA
Fox Sports Go is looking pretty good tonight, looked good last week as well. Only issuse I've had tonight is at the beginning of the broadcast it switched to UFC for about 30 sec.
Posts: 815
Joined: 3/8/2008
Location: GBR
I emailed about it. They have told me there is nothing wrong and that it must be my internet speed.
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Posts: 614
Joined: 4/1/2008
Location: Kamloops, CAN
What email address did you use? We should all send them a blast. I hope the rest of the season isn't crappy quality.
Posts: 2785
Joined: 8/21/2011
Location: Basingstoke, GBR
There's a contact us form on the website down at the bottom!
I emailed them as well, they came back with a load of bs suggesting the problem was my end.
Posts: 587
Joined: 3/8/2017
Location: CAN
Same here! Speedtest shows I'm getting 180mbps but the play back is so oooo choppy! Very pissed, last weekend was perfect.
Posts: 614
Joined: 4/1/2008
Location: Kamloops, CAN
I emailed and sent a link to this thread for proof that more than one user is affected. I'm at 70dl\30ul for speeds
Posts: 474
Joined: 11/20/2017
Location: USA
Posts: 587
Joined: 3/8/2017
Location: CAN
Posts: 614
Joined: 4/1/2008
Location: Kamloops, CAN
Posts: 614
Joined: 4/1/2008
Location: Kamloops, CAN
Posts: 1565
Joined: 4/1/2014
Location: PA, USA
Glad to see they're taking the complaints seriously by suggesting it's a user issue.... such an easy way out of accountability on their part
Posts: 1474
Joined: 12/22/2010
Location: CAN
There definitely was an issue with the stream. Picture quality on their archived videos is excellent. I e-mailed them too, notifying them that if they don't get their shit together for next week's race, I'll be back asking for a full refund.
Posts: 697
Joined: 1/28/2013
Location: AUS
It's absurd. I happily pay for the mxgp streaming package and the motogp streaming package because I know that I'm going to get quality content delivered to a professional standard. Supercross seems to think that it's acceptable to charge a premium while delivering nothing more than a copy of their television show streamed abysmally. It's been years and they still can't fix these issues.
Posts: 587
Joined: 3/8/2017
Location: CAN
I also emailed them asking for a partial refund and if the issue would be resolved for next week.
Posts: 2501
Joined: 12/16/2010
Location: AL, USA
Posts: 1246
Joined: 4/1/2008
Location: Trail, CAN
Posts: 614
Joined: 4/1/2008
Location: Kamloops, CAN
Cleengs customer service responded no issue on their end. I sent a video of the crappy quality.
Let's keep on them.
