Live stream issues

greenmx5
Posts
1641
Joined
4/1/2014
Location
PA US
1/13/2018 12:31pm
Anyone else having issues with the video skipping and lagging? Quality is terrible. Last week I watched with no issues. It's unbearable today.

And before anyone says oh it must be your internet speed, I have 100mbps down through Comcast
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mxbigd17
Posts
401
Joined
9/1/2010
Location
Johnstown, OH US
1/13/2018 12:36pm
It’s lagging and skipping on my end too. I have 70mbps, so it must be their technical difficulties on their end.
1/13/2018 12:37pm
I watched about 15 minutes worth and shut it down. Couldn’t stand it
spindel
Posts
31
Joined
2/19/2013
Location
Lebanon, PA US
1/13/2018 1:15pm
I was havin same issues. Found a stream on facebook that's been workin fine.

The Shop

rhysthomas
Posts
108
Joined
8/12/2009
Location
perth AU
1/13/2018 4:10pm
i don't know why Feld use cleng for their streams.. every event i've streamed from them has been horrible, thankfully you can refund if you used paypal to buy it..
when i saw cleng were doing this season i didn't even bother signing up.. i found a good HD stream of fs1.. sucks when a pirated stream has better quality than the licenced one..
mx617
Posts
1399
Joined
4/1/2008
Location
Trail CA
1/13/2018 5:37pm
This is brutal... I think cricfree.tv has a better stream than this
chillrich
Posts
648
Joined
4/1/2008
Location
Kamloops CA
1/13/2018 5:47pm
Video choppy here too. Servers are having issues I imagine. Feld will be getting some complaint emails.
St Ann More
Posts
2942
Joined
8/21/2011
Location
Basingstoke GB
1/13/2018 5:47pm
Yeah, mine is shocking! Piss poor!

Anyone got any decent pirate links that are better?
MCfan4life
Posts
5731
Joined
6/25/2009
Location
Qld AU
1/13/2018 5:53pm
Yep absolutely shithouse! When you pay premium $$$ you expect a premium service!
St Ann More
Posts
2942
Joined
8/21/2011
Location
Basingstoke GB
1/13/2018 6:08pm
MCfan4life wrote:
Yep absolutely shithouse! When you pay premium $$$ you expect a premium service!
Exactly! If they seriously think this is worth $29.99 per round, they're off their rocker!
chrisgg90
Posts
877
Joined
3/8/2008
Location
GB
Fantasy
1998th
1/13/2018 6:43pm
Yep same here terrible quality. It’s like an old frame by frame film or something it’s actually hurting my eyes
Timo_2824
Posts
553
Joined
12/19/2016
Location
Wichita, KS US
1/13/2018 6:47pm
Fox Sports Go is looking pretty good tonight, looked good last week as well. Only issuse I've had tonight is at the beginning of the broadcast it switched to UFC for about 30 sec.
chrisgg90
Posts
877
Joined
3/8/2008
Location
GB
Fantasy
1998th
1/13/2018 7:14pm
I emailed about it. They have told me there is nothing wrong and that it must be my internet speed.
chillrich
Posts
648
Joined
4/1/2008
Location
Kamloops CA
1/13/2018 7:16pm
What email address did you use? We should all send them a blast. I hope the rest of the season isn't crappy quality.
St Ann More
Posts
2942
Joined
8/21/2011
Location
Basingstoke GB
1/13/2018 7:21pm
chillrich wrote:
What email address did you use? We should all send them a blast. I hope the rest of the season isn't crappy quality.
There's a contact us form on the website down at the bottom!

I emailed them as well, they came back with a load of bs suggesting the problem was my end.

1/13/2018 7:29pm
Same here! Speedtest shows I'm getting 180mbps but the play back is so oooo choppy! Very pissed, last weekend was perfect.
chillrich
Posts
648
Joined
4/1/2008
Location
Kamloops CA
1/13/2018 7:36pm
I emailed and sent a link to this thread for proof that more than one user is affected. I'm at 70dl\30ul for speeds
Rhino
Posts
482
Joined
11/20/2017
Location
US
1/13/2018 7:37pm
The Acetream ID took me to full on XXX Porn
1/13/2018 7:44pm
Stream is fucked...I want my money back. They should refund everyone for this race.
greenmx5
Posts
1641
Joined
4/1/2014
Location
PA US
1/13/2018 8:11pm
Glad to see they're taking the complaints seriously by suggesting it's a user issue.... such an easy way out of accountability on their part
1/13/2018 8:12pm
There definitely was an issue with the stream. Picture quality on their archived videos is excellent. I e-mailed them too, notifying them that if they don't get their shit together for next week's race, I'll be back asking for a full refund.
pdub187
Posts
741
Joined
1/28/2013
Location
AU
Fantasy
2477th
1/13/2018 8:18pm
It's absurd. I happily pay for the mxgp streaming package and the motogp streaming package because I know that I'm going to get quality content delivered to a professional standard. Supercross seems to think that it's acceptable to charge a premium while delivering nothing more than a copy of their television show streamed abysmally. It's been years and they still can't fix these issues.
1/13/2018 9:05pm
I also emailed them asking for a partial refund and if the issue would be resolved for next week.
mx617
Posts
1399
Joined
4/1/2008
Location
Trail CA
1/13/2018 9:39pm
chrisgg90 wrote:
I emailed about it. They have told me there is nothing wrong and that it must be my internet speed.
At least they responded to you, I haven't got anything back
chillrich
Posts
648
Joined
4/1/2008
Location
Kamloops CA
1/13/2018 10:08pm
Cleengs customer service responded no issue on their end. I sent a video of the crappy quality.

Let's keep on them.
Cokeham23
Posts
546
Joined
3/4/2010
Location
TX US
1/13/2018 10:16pm
Well, glad to know it wasn’t just my internet, computer, and phone! That was painful to watch. It was so laggy, and the video quality was terrible. I think the stream actually went down towards the end of the last 250 qualifying session? When I tried reloading the page, it said the stream was unavailable.

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