This summer i purchased a second hand KTM 990 SMT. Love the bike! However I am a shorter fellow and i looked into purchasing one of KTM's lowering kits for the bike. KTM does make a full and proper lowering kit for the 2013 990 SMT. I went to my local dealership and they told me they could bring the parts in to have them installed. They brought the kit in for me, and I gave them my bike. days went by and i never heard from the dealership right away. I stopped by after a while to inquire about the installation. and then i found out they were having difficulties installing the kit, as they do not have the proper tools. Apparently KTM sells a special tool in order to install the lowering kit, which this dealer did not have. They contacted KTM trying to get the tool, however KTM told them the tool is no longer sold or distributed. When my bike was in the shop i was also getting my fork seals replaced, and brake discs dealt with. I offered to put a deposit down on the lowering kit before it was ordered. They told me no its ok and I could pay for everything after it was installed. The dealership has since tried to make a custom tool in order to install the kit. This whole process has been going on for appx 2 months now. I told the dealerhsip last week that i no longer want the kit installed, I have not paid for the kit, there was no deposit on the kit, and it was never installed to begin with. I told them to send it back. They told me they are unable to send it back, and that i am going to have to buy the kit.
I feel like i should not have to pay for that lowering kit. it is not installed on my bike, and due to a changing job situation, as well as me not wanting to put parts on my bike that ktm no longer makes or sells the tools for just doesnt make sense to me. So I just dont want it.
Why is the dealership telling me they cannot return the product that was never installed? I also feel like it should have been the dealerships responsibility to know that the kit required a special tool from KTM for the installation, and they should have told me that they did not have that tool, as well as they would not be able to order the tool from KTM before i requested they bring the lowering kit in.
If your are able to offer me any insight or direction of who i can contact to help me deal with this it would be great. or your suggestions as to how you would deal with this.
thanks,
Regards,