JT would be proud!

Jt$ wrote:

Hello sir. Can you please give me more details on this? We only offer vented gear in the Kinetic line (mid-price) so I wanted to clarify...

Hello sir. Can you please give me more details on this? We only offer vented gear in the Kinetic line (mid-price) so I wanted to clarify on that.

Also, I have literally never, in 8 years here, heard of our customer service refusing to help. Literally not one time. I am going to have to question the legitimacy of that.

I have a suspicion this is trolling based on the insults but I refuse to let this go unaddressed. If this is legit and you had an issue, I would love to know more. FLY Racing ALWAYS stands behind our products and strives to find solutions to make sure you get your money's worth. That's how we have grown into the brand we are today and it's how we will become the brand we aspire to.

OLDMOTO wrote:

It has been several years now. But this and another recent post about gear reserected it. I bought two sets of the Kinetic gear in red...

It has been several years now. But this and another recent post about gear reserected it. I bought two sets of the Kinetic gear in red. I liked the colorway and the venting. The stitching in the waistbands came unraveled on both of them within a short period. I first contacted the retailer and was told that I have to contact Fly directly. I went to the Fly website for contact information. I emailed and never received a reply. I called Fly asking if this would be considered under a warranty and was told it was not a warranty situation. I didnt write down names, times and dates as I didnt think my integrity would be questioned at a much later date. You can post your polite insults but it doesn't change the facts. I bought a Fly product, it was defective and your company refused to assist me. Fly was contacted, given the opportunity to make a resolution and refused to do so. It very easy for you to question conversations you were not a part of, take your indignant tone and cast aspersions on my honesty. Let me ask, Where were you when your assistance and action was required?

Jt$ wrote:

I apologize if my tone came across as indignant. More importantly, I apologize that you didn't get the customer service you should have received. That's certainly...

I apologize if my tone came across as indignant. More importantly, I apologize that you didn't get the customer service you should have received. That's certainly not the norm.

I can't answer where I was specifically when this happened in your last question.

When you say the "waistband came unraveled", can you expand on that? Our pants have changed significantly over the years but that's not a common problem, or at least maybe as I am imagining it.

Can you fill me in on where this was purchased?

In any all seriousness, we take this side of our business very seriously and would never intentionally allow a customer to leave any scenario less than satisfied. I wish I could have helped in this particular case.

OLDMOTO wrote:

It has been several years now. But this and another recent post about gear reserected it. I bought two sets of the Kinetic gear in red...

It has been several years now. But this and another recent post about gear reserected it. I bought two sets of the Kinetic gear in red. I liked the colorway and the venting. The stitching in the waistbands came unraveled on both of them within a short period. I first contacted the retailer and was told that I have to contact Fly directly. I went to the Fly website for contact information. I emailed and never received a reply. I called Fly asking if this would be considered under a warranty and was told it was not a warranty situation. I didnt write down names, times and dates as I didnt think my integrity would be questioned at a much later date. You can post your polite insults but it doesn't change the facts. I bought a Fly product, it was defective and your company refused to assist me. Fly was contacted, given the opportunity to make a resolution and refused to do so. It very easy for you to question conversations you were not a part of, take your indignant tone and cast aspersions on my honesty. Let me ask, Where were you when your assistance and action was required?

Jt$ wrote:

I apologize if my tone came across as indignant. More importantly, I apologize that you didn't get the customer service you should have received. That's certainly...

I apologize if my tone came across as indignant. More importantly, I apologize that you didn't get the customer service you should have received. That's certainly not the norm.

I can't answer where I was specifically when this happened in your last question.

When you say the "waistband came unraveled", can you expand on that? Our pants have changed significantly over the years but that's not a common problem, or at least maybe as I am imagining it.

Can you fill me in on where this was purchased?

In any all seriousness, we take this side of our business very seriously and would never intentionally allow a customer to leave any scenario less than satisfied. I wish I could have helped in this particular case.

OLDMOTO wrote:

JT. Thank you for efforts. You are a gentleman and a true professional. Your dedication speaks volumes for Fly Racing. You have salvaged a broken relationship...

JT. Thank you for efforts. You are a gentleman and a true professional. Your dedication speaks volumes for Fly Racing. You have salvaged a broken relationship and won back a customer.
I would like to retract my earlier statements about Fly. You have proven to me that Fly is an honest company, that Fly does stand behind their products and infact Fly Racing has great regard for it customer's.