Interesting conversation with MotoSport.com

I'd be pissed if that happened to me. All good sites will state what the cut off time for shipping is. For example, order before 3pm ET and your package will be shipped same day. If I'dpaid for next day shipping and ordered before 3pm, I'd expect to get my package next day.

What time did you order?

It is typically next day from whenever they get the item in stock. You said they told you they "just received it", so obviously it wasn't in stock. This is normal.

SoCalMX70 wrote:

It is typically next day from whenever they get the item in stock. You said they told you they "just received it", so obviously it wasn't in stock. This is normal.

Agree.

OP needs to give more details.

Was the item in stock or not? Obviously they cannot ship an item out next day air if they themselves don't even have it in stock yet.

Also, if you really told them in jest that you would whine about it on Vital, hats off to you.

That’s a joke. Next day air in my business means you have it in your hands next day. If ordered on the weekend then we are talking Tuesday at the latest. I’d dispute the charge with your credit card company or PayPal

SoCalMX70 wrote:

It is typically next day from whenever they get the item in stock. You said they told you they "just received it", so obviously it wasn't in stock. This is normal.

If I'm not mistaken their shopping cart tells you whether it is in stock or "will ship in 5-7 days".

That means they have to order it from the supplier or OEM first.

yamaharider471 wrote:

That’s a joke. Next day air in my business means you have it in your hands next day. If ordered on the weekend then we are talking Tuesday at the latest. I’d dispute the charge with your credit card company or PayPal

Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM parts or not-so-common aftermarket parts, then Motosport.com needs to receive the part before they can ship it, next day air.

It doesn't take a genius to figure this out. How is Motosport.com supposed to ship a part next day air if they don't have that part in hand at that very moment?

Perhaps next time you order something "next day air" you verify the part is in stock so your precious expectations are met.

SoCalMX70 wrote:

It is typically next day from whenever they get the item in stock. You said they told you they "just received it", so obviously it wasn't in stock. This is normal.

I guess by that logic the shop can just decide to get the item in stock 6 months or 6 years later for that matter and then just ship it next day.

I'm going to give the OP the benefit of the doubt and say he was not informed that the item was out of stock and would require additional processing time.

yamaharider471 wrote:

That’s a joke. Next day air in my business means you have it in your hands next day. If ordered on the weekend then we are talking Tuesday at the latest. I’d dispute the charge with your credit card company or PayPal

Jeremy Macbeth wrote:

Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM parts or not-so-common aftermarket parts, then Motosport.com needs to receive the part before they can ship it, next day air.

It doesn't take a genius to figure this out. How is Motosport.com supposed to ship a part next day air if they don't have that part in hand at that very moment?

Perhaps next time you order something "next day air" you verify the part is in stock so your precious expectations are met.

Yeah just did that. Ordered a pipe from BTO sports who did not have it in stock in their warehouses so they had it drop shipped to me straight from the distributor. Guess how long it took?

Chances are pretty good there was an item that had to go from the warehouse to the shipping facility before being shipped to you.

So I work for one of the big Ecom sites and not I'm not going to throw Motosport under the bus but you should have been told upfront that the item wouldn't ship out that Monday. On our site we display if we need to receive it before we ship it to customer with a note like "Requires 1-2 business days of lead time prior to shipment" and I figured they would do that as well. In addition to that, is someone choses expedited shipping and there is required lead time on the order customer service will reach out to you to and let you know of the issue and find out if there is a way to fix it or if a 1 or 2 day delay is ok or not.

We have multiple steps in place to not have these issues and surprised this would be an issue with them

Jeremy Macbeth wrote:

Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM parts or not-so-common aftermarket parts, then Motosport.com needs to receive the part before they can ship it, next day air.

It doesn't take a genius to figure this out. How is Motosport.com supposed to ship a part next day air if they don't have that part in hand at that very moment?

Perhaps next time you order something "next day air" you verify the part is in stock so your precious expectations are met.

Perhaps the store should have the decency to let the customer know that they need to order it from the OEM first and that it's going to take extra time to process. Why is it on the customer to call them and check? That defeats the object of an online service. Technology has come far enough to allow stores to display live stock info on their site and/or display an automatic message telling a customer that a particular part has to be put on special order and thus taking longer to process.

It really isn't fucking rocket science anymore.

The smarter business practice would be to not offer next day shipping on items that are not currently in stock.

I've had similar issues with motosport, and bto. "In stock" these days seemingly means the items are available to them to sell to you, NOT in stock at their location.

Online, I go with Rocky Mountain Atv with no such problems.

What with the internet these days, sometimes customers get ridiculous with expectations or outright demands. This is not one of those times. Totally, utterly unprofessional on their part, along with a pretty absurd idea about what "next day shipping" means. If it's not even in stock, don't offer next day shipping.

For what it's worth, I use BTO probably 90% of the time, and they are fantastic.

About the only thing that surprises me about this is the Next Day freight charge was only $25.00.

TXDirt wrote:

Agree.

OP needs to give more details.

Was the item in stock or not? Obviously they cannot ship an item out next day air if they themselves don't even have it in stock yet.

It did not say either way, just said it would arrive by the 16th, so I paid extra for UPS Next Day Air since I wanted by Tuesday.

SoCalMX70 wrote:

Also, if you really told them in jest that you would whine about it on Vital, hats off to you.

Actually told him I would bitch on Vital to see if it made me feel better about their policy of any day can be next day. He said fine.

Jeremy Macbeth wrote:

Next day air only works if they have the part in stock. If they have to order the part, as is often the case with OEM parts or not-so-common aftermarket parts, then Motosport.com needs to receive the part before they can ship it, next day air.

It doesn't take a genius to figure this out. How is Motosport.com supposed to ship a part next day air if they don't have that part in hand at that very moment?

Perhaps next time you order something "next day air" you verify the part is in stock so your precious expectations are met.

Nothing precious about it. Expectation was next day means next business day. They explained their policy is any day can be next day. I am questioning if this is standard in online sales.

I understand why you would have an issue with that scenario. Personally I am a huge fan of Motosport and have had the best luck getting items quickly with them. In a jam.....I would call them moving forward and figure out if the item they are shipping is in their stock. Doesn't excuse the confusion but that's what I would do moving forward.

Well if you would have gone with regular shipping would you have received it even later? If not next day air seems useless

Broughton859 wrote:

So I work for one of the big Ecom sites and not I'm not going to throw Motosport under the bus but you should have been told upfront that the item wouldn't ship out that Monday. On our site we display if we need to receive it before we ship it to customer with a note like "Requires 1-2 business days of lead time prior to shipment" and I figured they would do that as well. In addition to that, is someone choses expedited shipping and there is required lead time on the order customer service will reach out to you to and let you know of the issue and find out if there is a way to fix it or if a 1 or 2 day delay is ok or not.

We have multiple steps in place to not have these issues and surprised this would be an issue with them

This seems like how it should be handled, I agree most places if they could not ship out by Monday that was the next Business day that they should have been talking to the customer about it.

If they won't compensate you or refund you I would simply take my business elsewhere.

RMATV

As mentioned...if not in stock...have it shipped from THEIR supplier straight to your door. This is the RIGHT way to do business.

plowboy wrote:

As mentioned...if not in stock...have it shipped from THEIR supplier straight to your door. This is the RIGHT way to do business.

Most suppliers wont drop ship straight to the customer.

SoCalMX70 wrote:

It is typically next day from whenever they get the item in stock. You said they told you they "just received it", so obviously it wasn't in stock. This is normal.

WarrenMX wrote:

I guess by that logic the shop can just decide to get the item in stock 6 months or 6 years later for that matter and then just ship it next day.

I'm going to give the OP the benefit of the doubt and say he was not informed that the item was out of stock and would require additional processing time.

These sites tell you on the page if they are in stock or not. It's pretty damn straight forward. If it said it was in stock and he just missed it by 1, that is an exception, not the rule.

Also, the logic you are arguing is the norm. Go order an out of stock item with next day shipping added, tell me what happens...