I placed an order on July 7th. It stated that my order would not arrive until the 16th, so I chose to pay an extra $25 to have it shipped UPS Next Day Air. Since the 7th was a Saturday, I knew it would not ship until Monday the 9th. Tuesday and Wednesday, no package. Today I received an email stating that it is being shipped today via UPS Next Day Air and I will receive it on the 13th.
I called to discuss it with them. I said that since it did not go out the next business day, I should be refunded my $25 for UPS Next Day Air. They explained to me that they just received it, and they are shipping it out UPS Next Day Air and I should be OK with that because I will receive the package before the 16th. I said under that logic, they could ship the item any day and as long as they shipped it UPS Next Day Air, they could say that it was next day. They responded "Yes, that is correct."
I then spoke with a manager and he said the same, any day they ship it is OK as long as they send it UPS Next Day Air and I receive it on or before the 16th. And that I would not be refunded my $25. I told them I would whine about it on VitalMX to see if it made me feel any better, and he said that was fine.
I buy some stuff online every month, moto and non-moto. Is this the standard business practice now, next day means the next day from whenever they decide to ship it? It is only $25 so not a big deal, and life goes on, but it seems like a strange policy.