Posts
92
Joined
10/24/2013
Location
Miami, FL
US
Edited Date/Time
1/19/2016 8:33am
So, most of the time I use BTO or motosport, but I used rmatvmc for some tires. I was expecting them on Monday. Monday afternoon comes around, and I don't receive anything, so I check the tracking. It says package was delivered, even though I never got anything. I go round and round with RM and fed ex. In the end they, (RM), say tough luck, no insurance on deliveries, and I would have to buy the tires again (about a $325 purchase). What would you do?
Did someone steal them off your porch?
Did you mandate a signature upon delivery?
The Shop
So ya might just hang on for a few days...
I took it upon myself to go around and ask all my neighbors and none of them had seen my packagae. There is an abandoned hose 4 doors down from mine and I went up to it and low and behold....there was my fucking package sitting on the porch! It sat there in plain site for 3 days at that abandoned house. I called UPS and went off on them to say the least. The other two times I actually had neighbors honest enough to deliver it to me , and I've done the same when I get their stuff.
Christmas Eve 2yrs ago I got a package and didn't open it , because I had a feeling it was a certain item I ordered that just got here faster than expected. It wasn't! I looked at the address and it was for a family about 4 - 5 houses down and it was a brand new Xbox they had ordered for their kid. Even though it was late , they were very happy to receive it. Wish I would of looked at the label sooner.
UPS freakin sucks!
As mentioned before, you could try and bring the issue up with your CC company.
"Signature Required"...ALWAYS & NOT NEGOTIABLE
Pleaae report back on your results.
If your credit card has purchase protection, that would be one way to resolve it...assuming it doesn't show up.
That being said, I've dealt with rocky mountain for 10 years. Every problem I've had (two) was handled in one phone call. They dont rip people off.
I called RM, they told me to just keep it and they'd send out a replacement to the other guy ASAP.
I'd try another phone call, sounds like you didn't talk to the right person.
Pit Row
I had a package from BTO never show up even though it said it was delivered last year. I called BTO and they told me they had to start a claim with Fed Ex and the process takes 5-7 days. So I waited a little over 2 weeks before I contacted them again. They said they would check on the status of the claim and later that day I got an email confirmation for another package being shipped out. I don't know if Fed Ex paid for that or if BTO did but I ultimately got my stuff (Airbrake goggle and some tear offs) and I understand mistakes happen so I was happy.
Call RM, be patient, ask for a manager and explain the situation. More often than not the person you are talking to will try and get your information to check into it and call you back. I would politely explain that you would like to wait on hold while they take care of it now. It may take a few extra minutes on hold but ensures that the guy wont put it off and drop the ball by mistake. Just be cool, and don't let them "call you back". Also, not calling on a Monday or Weekend would improve your odds and good service.
People are such assholes.
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