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I had a very pleasant conversation with Derek yesterday evening. He called me, just FYI. I honestly believe that he had very limited info on what he was selling me. When you run a fair sized shop, and you hold things for years, you may be unaware of what the true condition of a bike might be. I’m sure that this will all be worked out in some way.
Yes, the bike was a total POS when received and a true disappointment to me, but it will be brought back to life soon.
Thanks again to everyone here for the support.
The Shop
We all learnt that blowing up someone's phone is the preferred form of revenge.
When I was 12 I got screwed by a scumbag like you on my first bike that I bought with money I worked for. They only thing going for you here is you didn't screw a kid over, but I imagine at some point you probably have.
And before I forget, you are a scumbag!
Pit Row
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Honda Canada GDR Fox Racing is the official factory Honda racing effort in Canada which is operated by Schuster Motorsports Inc. The team has been operating since the 2010 season and our riders for 2018 are Colton Facciotti (MX1) and Dylan Wright (MX2)
I've had a few conversation with Derek over the past week. During this time, not only has he been very accommodating and truthful, he has never once given me the impression that he knew of the deficiencies of the bike, nor did he ever lead me to believe that it was my problem and he was unwilling to figure things out.
As is the case with most Canadian people that I have done business with during my life, (there's been quite a few), Derek has been open and honest about this entire thing. And let me say clearly that we didn't "make a deal" contingent on me coming on here and saying nice things about him or his business.
I've been hard to reach over the past few days, but Derek made sure that I knew that he was making every effort to talk to me and work everything out to my satisfaction, which we did this afternoon. Without going into details, I think he has been very fair to me. He even offered a full refund including shipping back to Canada. I'm too far down the rebuild road, but that was a stand up thing to do.
Here's what really caught me by surprise... after we came to and agreement on what I would be happy with, and after we sort of "shook hands" over the phone, he said, "now that we have that all worked out, let me ask you one more thing." Derek then went on to ask me if there was ANYTHING else that he might do for me to make me happy. He offered to have me as a guest to their Canadian national, he offered to have me and a friend come up and basically be VIP guests and have bikes to ride and a real red carpet deal at Gopher Dunes. I didn't ask for anything, he offered because he felt terrible about what I'd experienced. I honestly don't know if I'll be able to take advantage of his offer, but I'd sure love to. I grew up near Buffalo, about an hour and a half away.
In the middle of all this drama last week, one of his immediate family members had major surgery. Serious stuff. Derek remembered that he needed to do something for me while he was at the hospital and sent funds to my PayPal, just so I would know that he hadn't forgotten.
All in all, the bike will get rebuilt within the next week or two. All new stuff and it will be great. Regardless, I have to say I'm really impressed with the actions that Derek took to make sure that I felt better about this deal. I can honestly say that he's a good guy, with a good heart. End of story.
Look for a new thread dealing with the rebirth of the McGrath bike. Thanks.
Mark
Now lets see the finished bke
And I sure would be curious to know who put the bike together...
Oh well...
Post a reply to: How would you feel if you bought this bike? *Important Update*