Hats off Rekluse

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8/14/2018 5:55 AM

I had a slave cylinder seal go bad in my fx350. Called rekluse on Thursday and had the kit shipped next day air. Never showed up when I got home from work friday and I couldn't call on Saturday. Called Monday and there was a glitch in the system (it happens). Not only did they wave the next day shipping fee they sent the whole kit for free next day air. Happy customer. I felt they stepped up and made it right. They could have easily just waved the shipping.


8/14/2018 6:04 AM

My first thought was 'what does rekluse have to do with the hats off system?'. That's some good customer service!


8/14/2018 7:39 PM

An entire clutch or just a slave cylinder? Either way that is top notch.


The older I get, the faster I was.

8/14/2018 7:58 PM

"glitch in the system" in my experience is usually code for somebody didn't double check/follow the procedure. Which as you said, does happen sometimes.

Either way though that's awesome that they made it right in the end, its also awesome that they are getting a bit of good publicity out of it as well.


8/14/2018 8:13 PM

Their customer service is phenomenal.


8/14/2018 8:20 PM

Rekluse is an incredible company and their products are as well.

I put the EXP 3.0 in my 2013 yz250 and it was the coolest thing I’ve ever done to dirt bike