GoPro Helmet Cams Suck...

knobby101
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St George, UT US
knobby101
Edited Date/Time 1/27/2012 12:03pm
Does anyone here have phone number to these guys.. I bought my cam from Costco after a couple of uses the little metal part that connects the batteries fell out with me not noticing it .. I have sent them a few emails and no response.. the camera is useless now... Costco says they'll give me my money back.. I just want the lost part... anyone have a phone number to these guys??
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rallendude
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rallendude 8/12/2010 7:04am
8/12/2010 7:04am
If you can't get them on the phone or by email get your money back from Costco and buy another.
huck
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huck 8/12/2010 7:07am
8/12/2010 7:07am
rallendude wrote:
If you can't get them on the phone or by email get your money back from Costco and buy another.
lol. Yeah, that would make too much sense...

Or, if they "suck" so bad, and somebody has a way to get their money back, it seems like a pretty easy fix.



Do people get on here to bitch, just for the sake of bitching?

motogroove
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motogroove 8/12/2010 7:07am
8/12/2010 7:07am Edited Date/Time 8/12/2010 7:08am
Two minute web search:


Woodman Labs, Inc, Gopro
2450 Cabrillo Highway S # 250
Half Moon Bay, CA 94019-2266
PhoneSad415) 738-2480


HTH,
Dean
mxracer32
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mxracer32 8/12/2010 7:35am
8/12/2010 7:35am
i had a rock blasted into my case's lens and it cracked, i sent them an email asking if the hd and non hd versions were the same and had a response within 2 days confirming that the case's lens is the same between all models and they had one in the mail for me that day. good customer service. this was 3 weeks ago so it was recent.

The Shop

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knobby101
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knobby101 8/12/2010 7:41am
8/12/2010 7:41am
I have sent them three messages.. nothing!
knobby101
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knobby101 8/12/2010 7:41am
8/12/2010 7:41am Edited Date/Time 8/12/2010 7:44am
I just called the number and they said it's faster to use the web custmer service mail.. Ya.. ok!
motogroove
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motogroove 8/12/2010 7:54am
8/12/2010 7:54am
Forward them a link to this thread. They'll get right on it. LOL
Tbteam
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Tbteam 8/12/2010 8:20am
8/12/2010 8:20am
I have two and have never had an issue. Wide version and standard.
Camp332
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Camp332 8/12/2010 8:29am
8/12/2010 8:29am
It could be an "ID-10-T" error.
4mxonly
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4mxonly 8/12/2010 10:07am
8/12/2010 10:07am
mxracer32 wrote:
i had a rock blasted into my case's lens and it cracked, i sent them an email asking if the hd and non hd versions were...
i had a rock blasted into my case's lens and it cracked, i sent them an email asking if the hd and non hd versions were the same and had a response within 2 days confirming that the case's lens is the same between all models and they had one in the mail for me that day. good customer service. this was 3 weeks ago so it was recent.
I'm surprised by that. I've called and emailed them on numerous occasions and never heard anything back. I got a little insider info from a friend who knows some of the upper-management there and he basically said that they're so tied up with distribution that they hardly bother with customer service at all. I love the product and have bought three cameras from them, but company contact (let alone customer service) is nonexistent.
Jabjr222
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Jabjr222 8/12/2010 11:43am
8/12/2010 11:43am
Knobby... those cams are awesome. Just because YOU broke it, can return it at Costco for another and don't want to email the company (which is set up to handle these things via email, for better or worse) you want to come on here and say they suck?
sbarrington314 8/12/2010 11:52am
8/12/2010 11:52am
motogroove wrote:
Forward them a link to this thread. They'll get right on it. LOL
aint that the truth. ive had to go that route for other companys before. lol. plea deal to delete thread.
Russell2686
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Jacksonville, FL US
Russell2686 8/12/2010 12:38pm
8/12/2010 12:38pm
rallendude wrote:
If you can't get them on the phone or by email get your money back from Costco and buy another.
that's to much work. why get a new one the same day when you can spend a week trying to get in contact with them and then have them ship you the missing part in which you have to fix your self.

no, no , getting a new one from costco is a bad idea....
prozach
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prozach 8/12/2010 4:46pm
8/12/2010 4:46pm
Its Costco, take it back and they will give you a new one no questions asked.
PJ205
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PJ205 8/12/2010 6:02pm
8/12/2010 6:02pm
I sent them an e-mail earlier late last week (Friday I think) and they got back to me within 3 business days like the website states. Fill out the online form, send it, and be patient. The guy that e-mailed me apologized for it taking 3 days (not long or out of line at all) and said theyve been extremely busy.
knobby101
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knobby101 8/13/2010 6:25am
8/13/2010 6:25am
Jabjr222 wrote:
Knobby... those cams are awesome. Just because YOU broke it, can return it at Costco for another and don't want to email the company (which is...
Knobby... those cams are awesome. Just because YOU broke it, can return it at Costco for another and don't want to email the company (which is set up to handle these things via email, for better or worse) you want to come on here and say they suck?
Hey dumb ass... the camera fell apart.. i'm on message number 3 and they just got back with me with a message stating they usally get back in three days... and thats it.. they didn't say a word about the problem i explained in me messages.. other then all that the camera is great, it just doesn't work any more becaues a 15 cent part fell out of a new camera.....
knobby101
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knobby101 8/13/2010 6:38am
8/13/2010 6:38am
rallendude wrote:
If you can't get them on the phone or by email get your money back from Costco and buy another.
Russell2686 wrote:
that's to much work. why get a new one the same day when you can spend a week trying to get in contact with them and...
that's to much work. why get a new one the same day when you can spend a week trying to get in contact with them and then have them ship you the missing part in which you have to fix your self.

no, no , getting a new one from costco is a bad idea....
No.. Costco does not have anymore and will only refund the money.. costco's price is $100...

Pit Row

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motogroove
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motogroove 8/13/2010 6:48am
8/13/2010 6:48am
Looking at your tag line, I'm wondering if the dog had anything to do with it.
TerryK
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TerryK 8/13/2010 6:50am
8/13/2010 6:50am
So why not just get your money back and buy a new one somewhere else?
Cygnus
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Cygnus 8/13/2010 6:51am
8/13/2010 6:51am
rallendude wrote:
If you can't get them on the phone or by email get your money back from Costco and buy another.
Russell2686 wrote:
that's to much work. why get a new one the same day when you can spend a week trying to get in contact with them and...
that's to much work. why get a new one the same day when you can spend a week trying to get in contact with them and then have them ship you the missing part in which you have to fix your self.

no, no , getting a new one from costco is a bad idea....
knobby101 wrote:
No.. Costco does not have anymore and will only refund the money.. costco's price is $100...
Chump change.
tobz
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Adelaide AU
tobz 8/13/2010 7:32am
8/13/2010 7:32am
I've had nothing but good experiences with them, when they were first released they had an issue with the helmet mounts breaking, a quick emailing asking if i could purchase another set of mounts, i received a reply shortly after stating that they had changed the compound of the plastic, and that a new set of mounts were in the mail FREE OF CHARGE...TO AUSTRALIA.

Really impressed with the service, and wish i had the money for a HD go pro.
knobby101
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St George, UT US
knobby101 8/13/2010 1:48pm
8/13/2010 1:48pm
There two hundred bucks everywhere else... I just talked to them "FINALLY" on the phone and there sending me a new camera... Happy Days!
Jabjr222
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Jabjr222 8/13/2010 4:32pm
8/13/2010 4:32pm
knobby101 wrote:
Hey dumb ass... the camera fell apart.. i'm on message number 3 and they just got back with me with a message stating they usally get...
Hey dumb ass... the camera fell apart.. i'm on message number 3 and they just got back with me with a message stating they usally get back in three days... and thats it.. they didn't say a word about the problem i explained in me messages.. other then all that the camera is great, it just doesn't work any more becaues a 15 cent part fell out of a new camera.....
Hey man, I was messing with you... didn't mean for you to get your panties in a wad... damn...
teggers
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teggers 8/14/2010 12:28am
8/14/2010 12:28am
A waste of 45 seconds.

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