Give me your opinion please

CR500Rider
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CR500Rider
Edited Date/Time 6/9/2012 1:43pm
I'm having issues with a company who makes and mods triple clamps and I'm curious how you guys would handle it. I've had work done by this company before with no issues other than the absent mindedness of the owner. I'm converting a set of 98' RM forks/triples to go on a 94' CR125 using the 94' stem. I did not send the stem with the triples due to the company stating they had one and I was willing to purchase it new. This kept the old fork set complete. I get the clamp back with the new stem and it doesn't fit. The stem is too long. My AF500's (CRF250) front end was off so I stuck it on there and it fit perfectly. I looked at the receipt and sure enough, they sold me a CRF stem which is longer than the 94' CR stem. I pressed the CRF stem out and pressed the 94' CR stem in and it bolts right on to the 94' CR125. Everyone makes mistakes right? Here's where it gets interesting. I called them up and explained what was going on and was actually told two things that chapped my ass. I was told "all Honda stems are the same" and "you can make it work right". At that point I emailed a couple of photos showing the difference in length of the two stems and a firm "yeah I can make it work", but I didn't pay you to "make it work" and I needed an RA# to return the incorrect stem. After no response for a day I called and he wants me to send both stems and the lower clamp so he can modify the clamp for the CRF stem. I stated I would NOT be sending the lower clamp since it works perfect with the 94' CR125 stem, you know, the stem I asked and paid for. Is that crazy business practices or what?
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TerryK
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TerryK 6/8/2012 11:23am
6/8/2012 11:23am Edited Date/Time 6/8/2012 11:28am
Sounds like he's not understanding your needs. Explain it to him again.
CR500Rider
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CR500Rider 6/8/2012 11:59am
6/8/2012 11:59am
The only way to make it any clearer would be to drive there and stand beside him and instruct him as he's doing it.
Hut
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Hut 6/8/2012 12:04pm
6/8/2012 12:04pm
My opinion; that would be it for me, sounds like the guy is a dumbass.
FGR01
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FGR01 6/8/2012 6:08pm
6/8/2012 6:08pm
Unfortunately, it sounds like the majority of "customer service" experiences nowadays.

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newmann
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newmann 6/8/2012 6:27pm
6/8/2012 6:27pm
Ask to speak with somebody else. Seriously. Even if there is no one else. Irritates the hell out of me when shit is so obvious and people still don't get it. I bust my ass to "make things right" even when it costs me a buck or two or a few hundred. Good service shouldn't be the exception, it should be the norm. Lotta dumbsticks out there though. I keep uncovering them every day.....
newmann
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newmann 6/8/2012 6:35pm
6/8/2012 6:35pm
Speaking of, I have a $500.00 set of custom radiators that don't fit. I even butchered a perfect set of OEM radiators, epoxied them together as a test fit mockup for them to work off of. Recieved a set twice as thick that won't fit in any way shape or form. Took over a year to get them. Spent damn near $150.00 in freight sending shit back and forth. Their response was that that was the only thickness cores that were available to them. My response was," then why did you build me something that you knew wouldn't fit?" Suffering burnout pursuing that one!
jammin76tx
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jammin76tx 6/8/2012 11:01pm
6/8/2012 11:01pm
First off, have you rode the '94 with the conventionals yet? How awesome do they work on there?

Secondly, see if he will exchange the CRF stem for a (real) '94 stem and press it into your '94 lower clamp, so your old fork set would be complete. Free of charge, of course, with him paying shipping both ways. That would be a good start to correct the situation.
DrSweden
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DrSweden 6/9/2012 5:19am
6/9/2012 5:19am
TerryK wrote:
Sounds like he's not understanding your needs. Explain it to him again.
2-that. I honestly had to read it twice to get what really happened. They obviously did some work worth paying for (drilling), otherwise you could have attached the old CR stem to the RM tree yourself...
CR500Rider
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CR500Rider 6/9/2012 6:13am
6/9/2012 6:13am
TerryK wrote:
Sounds like he's not understanding your needs. Explain it to him again.
DrSweden wrote:
2-that. I honestly had to read it twice to get what really happened. They obviously did some work worth paying for (drilling), otherwise you could have...
2-that. I honestly had to read it twice to get what really happened. They obviously did some work worth paying for (drilling), otherwise you could have attached the old CR stem to the RM tree yourself...
There's alot of info to explain the screwup but it was a simple order over the phone. To make the RM clamps work, you have to machine the stem hole deeper so the stem presses in further. BTW, the initial conversation was no more complicated than the following.

"Hi, I have an entire front end off a 98' RM125 I'd like to bolt on my 94' CR125. I'd like to send you the 98' RM triple clamps and have you modify them to accept a 94' CR125 stem. I have a 94' CR stem I can send but I'd rather buy a new one to keep the original 94' CR fork set complete."
DrSweden
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DrSweden 6/9/2012 6:53am
6/9/2012 6:53am
TerryK wrote:
Sounds like he's not understanding your needs. Explain it to him again.
DrSweden wrote:
2-that. I honestly had to read it twice to get what really happened. They obviously did some work worth paying for (drilling), otherwise you could have...
2-that. I honestly had to read it twice to get what really happened. They obviously did some work worth paying for (drilling), otherwise you could have attached the old CR stem to the RM tree yourself...
CR500Rider wrote:
There's alot of info to explain the screwup but it was a simple order over the phone. To make the RM clamps work, you have to...
There's alot of info to explain the screwup but it was a simple order over the phone. To make the RM clamps work, you have to machine the stem hole deeper so the stem presses in further. BTW, the initial conversation was no more complicated than the following.

"Hi, I have an entire front end off a 98' RM125 I'd like to bolt on my 94' CR125. I'd like to send you the 98' RM triple clamps and have you modify them to accept a 94' CR125 stem. I have a 94' CR stem I can send but I'd rather buy a new one to keep the original 94' CR fork set complete."
I agree it's really not that complex, and maybe he tries to use the confusion to make you give up? I mean the power of will can really makes us less smart.
Halfast816 6/9/2012 6:57am
6/9/2012 6:57am
This seems pretty cut and dried to me, said business should send another stem with return shippng for the old one or refund the amount paid for the inccorect one. Me thinks customer service has gone the way of the dodo bird. I always thought business employed incompetence to lower the overhead with cheap labor. Maybe it's the new marketing technique find some one so mind numbingly stupid put them on the phone to run the unsatisfied customer around in circles. Custumer then just gives up frustrated and the business keeps the money while providing the incorrect or sub-par service. The phrases satisfied customer or repeat customer are lacking from the business world. Today volume is taught, more on the lines of get the next sucker in the door cause there is one born every minute. What used to be considered unethical business practices are now touted as sales tools, loss leaders, bait and switch ect.
CamP
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CamP 6/9/2012 1:08pm
6/9/2012 1:08pm Edited Date/Time 6/9/2012 1:09pm
I would give send the CRF stem back and tell them only a part refund or a '94 CR stem will be acceptable. If they don't do it, fire away on the interweb.
wildbill
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wildbill 6/9/2012 1:17pm
6/9/2012 1:17pm
I'm thinkin you need to do more pushups and stay with the stock shit. Wink

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