Gaerne Quality and Customer Support/Warranty

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12/15/2017 12:44 PM

I bought Band New SG12's last week, used them for the FIRST time yesterday. Within 1 hour of riding, my bottom buckle had broken off! I figured "That sucks, but they'll replace it no questions asked, right?" well, they are replacing it but they didn't want to. I read tons of reviews on the SG12's Tech 10's and Fox Instincts. Went with Gaerne because of the great reviews on quality. is this a fluke that they broke on the first ride? I sure hope so.

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12/15/2017 12:45 PM

Fluke

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Take it to the limit, one more time!

12/15/2017 12:48 PM

Photo

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12/15/2017 12:49 PM

Total fluke. Not one issue here in years.

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12/15/2017 12:59 PM

Operator error

I have mine for 5 years with zero issues, still feel solid with great support and moderate wear on the sole. I am even that guy that likes white boots and sure they are pure white anymore but they still look great!

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Never try to argue with idiots; they will only bring you down to their level.....and being more experienced, they will beat you at their own game!

2020.5 KTM 450 SXF FE
2006 KX250

12/15/2017 1:02 PM

Fluke. Sorry to hear about that man

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2017 RMZ450
2005 YZ250-sold :,(
1998 YZ250
2005 KX250F

80% of the time it works every time
IG @hamdaddyof2 & @2HRacing
Thanks to : Factory Effex, N2Dirt, Acerbis, DT1, Fasthouse, Matix, FMF, ASV, 100% & Mika Metals

12/15/2017 1:09 PM

Kennyfreemoney wrote:

I bought Band New SG12's last week, used them for the FIRST time yesterday. Within 1 hour of riding, my bottom buckle had broken off! I figured "That sucks, but they'll replace it no questions asked, right?" well, they are replacing it but they didn't want to. I read tons of reviews on the SG12's Tech 10's and Fox Instincts. Went with Gaerne because of the great reviews on quality. is this a fluke that they broke on the first ride? I sure hope so.

Fluke. At least they took care of it.

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12/15/2017 1:18 PM

Damn even chipped your nail polish. I heard gel nails are better then acrylic. JMO

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12/15/2017 1:19 PM

Fluke.
Been on sg10 & 12 for many years without a glitch.

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12/15/2017 1:22 PM

dirtmike86 wrote:

Damn even chipped your nail polish. I heard gel nails are better then acrylic. JMO

The nail polish helps with arm pump. Obviously, you've never watched Motocrossed. It's a Disney Classic!

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12/15/2017 1:27 PM

dirtmike86 wrote:

Damn even chipped your nail polish. I heard gel nails are better then acrylic. JMO

Kennyfreemoney wrote:

The nail polish helps with arm pump. Obviously, you've never watched Motocrossed. It's a Disney Classic!

It's why I take off my number plate when I do a top end!

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If it can't be fixed with a hammer, it's an electrical problem.

12/15/2017 1:43 PM

dirtmike86 wrote:

Damn even chipped your nail polish. I heard gel nails are better then acrylic. JMO

Kennyfreemoney wrote:

The nail polish helps with arm pump. Obviously, you've never watched Motocrossed. It's a Disney Classic!

You're right, Forgot about that damn movie.

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12/15/2017 1:57 PM

Had multiple pairs of SG12s from 09 until this year and never had any issues with buckles. Only thing that ever came off is the side badges, they come loose really easy. And their customer service was always great for me, that was the rider support though.

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12/15/2017 1:58 PM

Kennyfreemoney wrote:

The nail polish helps with arm pump. Obviously, you've never watched Motocrossed. It's a Disney Classic!

Hahaha such a classic movie. Dude, the boots are $250!

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12/15/2017 2:08 PM

Done 300 hours with my SG12s, they still look great and buckles work like new. Just unlucky

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12/15/2017 2:14 PM

Kenny, why paint your nails pink?

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12/15/2017 2:16 PM

Rhino wrote:

Kenny, why paint your nails pink?

Clearly, you didn't read my previous comment. Helps with Arm Pump.

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12/15/2017 2:21 PM

I'am going to paint mine yellow to match my SUSZUKI.

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12/15/2017 2:22 PM

Fluke- Best boots in the universe.. Won't wear anything else.

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Current rides-
1988 RM250
2019 KX450

12/15/2017 2:29 PM

Rhino wrote:

Kenny, why paint your nails pink?

Kennyfreemoney wrote:

Clearly, you didn't read my previous comment. Helps with Arm Pump.

Gotta be green bro. Pink doesn’t do it well enough

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2017 RMZ450
2005 YZ250-sold :,(
1998 YZ250
2005 KX250F

80% of the time it works every time
IG @hamdaddyof2 & @2HRacing
Thanks to : Factory Effex, N2Dirt, Acerbis, DT1, Fasthouse, Matix, FMF, ASV, 100% & Mika Metals

12/15/2017 2:29 PM

dirtmike86 wrote:

Damn even chipped your nail polish. I heard gel nails are better then acrylic. JMO

Kennyfreemoney wrote:

The nail polish helps with arm pump. Obviously, you've never watched Motocrossed. It's a Disney Classic!

Jmicmoto13 wrote:

Hahaha such a classic movie. Dude, the boots are $250!

Dude, the boots were $300

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2017 RMZ450
2005 YZ250-sold :,(
1998 YZ250
2005 KX250F

80% of the time it works every time
IG @hamdaddyof2 & @2HRacing
Thanks to : Factory Effex, N2Dirt, Acerbis, DT1, Fasthouse, Matix, FMF, ASV, 100% & Mika Metals

12/15/2017 3:09 PM

mattyhamz2 wrote:

Dude, the boots were $300

?rel=0&start=195
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12/15/2017 3:19 PM
Edited Date/Time: 12/15/2017 3:23 PM

Jmicmoto13 wrote:

Hahaha such a classic movie. Dude, the boots are $250!

mattyhamz2 wrote:

Dude, the boots were $300

Kennyfreemoney wrote:

?rel=0&start=195

Haha yes!! You been spraying air filters with the windows closed again?

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12/15/2017 7:38 PM

Watcj the screws after 3 years on my old set the buckles started coming loose. Just bought a new set today

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12/15/2017 8:16 PM

Unfortunately a fluke. I’ve had two pairs and never had any issues. Best boots I’ve ever owned.

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12/15/2017 10:58 PM

Did you buy them on eBay?

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12/16/2017 6:07 AM

dirtmike86 wrote:

Damn even chipped your nail polish. I heard gel nails are better then acrylic. JMO

Kennyfreemoney wrote:

The nail polish helps with arm pump. Obviously, you've never watched Motocrossed. It's a Disney Classic!

Lmao

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12/16/2017 10:18 AM

I would say very good boot but the company has poor customer service to say the least. A couple years ago my boots top shield cracked and was about to rip off. They are adjustable and have a few different locations you can screw them in to make them fit with knee braces. At the time the boots were less than 6 months old. They would not replace them and just kept saying they would have them fixed for me. I did not understand how they could possibly be fixed so i finally gave in and paid to ship them to their repair facility to the tune of 30 dollars each way. I got them back and they shield had been just riveted on and was no longer adjustable. I called back to let them know my dissatisfaction now they had made the boots unusable to me since at the time i was wearing knee braces and they needed to be adjusted out but they riveted them all the way in. Heck for 10 bucks i could had half assed fixed them like that and not wasted my time or money sending them anywhere. They basically told me to go pound sand and i have bought nothing from them since.

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12/16/2017 12:17 PM

Ive been wearing Gs since early 2000s and never had a single issue.

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YZ250X
YZ125

IG - @mattman122

12/18/2017 6:26 AM

Dude properly torque your buckle screws!

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