Posts
335
Joined
10/1/2008
Location
Westville, IN
US
Fantasy
2213th
redrider_714
12/8/2017 8:52am
12/8/2017 8:52am
Let me start out by saying that I absolutely love my Fasthouse gear. I like what the company stands for and I like the fact that they don’t follow the same mold as most gear companies. No crazy designs or color combos, just good, clean designs.
But I do have an issue with my most recent purchase. I purchased a new jersey with my name and number on it for next year. When it arrived the name and number were correct but it was the completely wrong jersey! I have emailed them a few times but have gotten no response and calling them will not work as I work in a steel mill Monday-Friday from 7am to 7pm. I also understand that they are probably flooded with orders and emails given that it is Christmas time. I have no problem keeping the jersey as a spare since it is customized I understand I can’t really return it. All I was looking for was Fasthouse to maybe send me the correct jersey or offer some type of partial refund, not asking for full price.
Guess I’m asking what other avenues could I pursue with this or am I just stuck? Once again I love the company and their gear just a little frustrated is all.
But I do have an issue with my most recent purchase. I purchased a new jersey with my name and number on it for next year. When it arrived the name and number were correct but it was the completely wrong jersey! I have emailed them a few times but have gotten no response and calling them will not work as I work in a steel mill Monday-Friday from 7am to 7pm. I also understand that they are probably flooded with orders and emails given that it is Christmas time. I have no problem keeping the jersey as a spare since it is customized I understand I can’t really return it. All I was looking for was Fasthouse to maybe send me the correct jersey or offer some type of partial refund, not asking for full price.
Guess I’m asking what other avenues could I pursue with this or am I just stuck? Once again I love the company and their gear just a little frustrated is all.
Try using another e-mail to reach them.
ridersupport@thefasthouse.com
contact@thefasthouse.com
orders@thefasthouse.com
Very unlikely, but might want to check it; My e-mail was marked as spam so they did not receive my mail a few times.
Send a message on their Facebook or Instagram :-)
Hope you get it sorted!
The Shop
"We Race- Sometimes" ...this is me 100%
EDIT: Just saw your update that they have responded.
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