Been a loyal customer for a few years now and would hate to know how much money I've given them.
Admittedly, they have good pricing and they deliver on time.
I recently purchased a KTM seat cover which started falling apart after 4 motos. To put things into perspective, I've never returned a single dirt bike part or item ever. I understand that we put a lot of stress on these machines and gear and its just the price we pay to play.
However, on this occasion for some reason it bothered me since it happened so quickly and without any wrecks or undue stress. So I did what I never do and contacted RMATV to see if they would help me out, thinking they would definitely help out a loyal customer.
A week later I get a one line email saying KTM won't warranty the seat cover, tough luck. I'm pretty disappointed with the response. I didn't even expect an outright replacement, but regardless of what KTM said, I expected RMATV to back me up or help me out in some way, even if it was a small discount on a replacement.
This feels like one of those situations in life where you constantly help a buddy out always thinking they have your back, until one day you need their help and they're 'busy' or not answering.
Anyway, bitch sesh over. I still feel extremely privileged to do what we do for fun. First world problems for sure. I'll get over it, but take my business elsewhere