Posts
4425
Joined
12/5/2011
Location
Philadelphia, PA
US
Edited Date/Time
11/3/2017 11:13am
Im doing a bit of a research project. I wanna hear your pet peeves at dealerships. Gimme the little annoying things that get under your skin yet could easily be avoided if the dealership pulled their heads out of their asses.
Mine? I hate how often I see bikes with the fork stickers on upside down. For the life of me I cannot understand why mfg's dont apply the graphics at the factory. Seeing WP looking like "dM" or Showa upside down is such an eyesore.
Mine? I hate how often I see bikes with the fork stickers on upside down. For the life of me I cannot understand why mfg's dont apply the graphics at the factory. Seeing WP looking like "dM" or Showa upside down is such an eyesore.
They lean up against the counter all day and when people come in they think they are some kinda hotshots. Take that leaning time and read a magazine or learn about what you are selling.
No 2 strokes.
The Shop
Bought a new 450 from Mukwanago Yamaha a couple years ago at a great price and they were really easy to deal with. Bought a new snowmobile a month ago from a local dealer at a unbeatable low price- also easy to deal with.
I think the recession weeded out the bad dealers or at least changed the attitude of those who survived..
We do have a lot of good dealers around southern WI (such as Rock River Yamaha, Robs Perf, and Southeastern Sales) so everyone has upped their game.
Very lucky to have them, and happy to support them.
Pit Row
Oh and another one I almost forgot... call the dealer up and give the parts guy the oem part number that you need, they look it up and tell you sorry we don’t have it. Call back ten minutes later, ask the guy for the same part but without a part number and bam they have it. Go to pick it up and see the part number you gave them plastered across the bag that the part came in. Had this happen way too many times.
Being closed on a Sunday? When do they get to go ride and spend time with their families?
Not having every single part for every single bike/product on the shelf? How many 100's of thousands of dollars of stale, slow moving inventory do you guys expect dealers to keep in stock at all times?
The recurring theme I'm reading here is that everyone expects everything cheaper and cheaper, available yesterday, and if not, its not good enough and the dealer is bad mouthed.
Yes, I'm sure there are some dodgy dealers around, as well as some under educated staff employed, but to start a topic complaining about all your dealer pet peeves? Come on now. What about customer pet peeves from a dealership perspective? I'll bet the list is just as long.
Bummer huh, having to call up first thing Tuesday morning to get parts sorted for next weekend! I bet that's the guy who wants to walk in to the dealership at 5pm on Friday and expects everything he needs to be on the shelf!
You have to understand that with internet driving prices down there isn't the profit to pay super intelligent staff at the dealership!
You pay peanuts, you get monkeys..
I wonder if you could have a super-dealer, that had every conceivable part in stock, next day delivery, intelligent and excellent staff who never messed up, got everything right first time, no feasible excuse to complain because this dealership is PERFECT!
But.... prices were 50% higher than the 'regular' prices...
Would you buy there?
I understand the frustration, BUT the odds are much, much, higher that you will purchase from that salesman if he gets you in the door. If he just tells you the price over the phone, it's extremely unlikely he'll ever hear from you again.
My dealers are all pretty good actually. I dont expect them to stock everything. They have bikes, good service. I dont relly care about parts and gear being stocked.
Only annoying thing is when you are standing in there with a checkbook in one hand and a pen in the other and you ask for an OTD price and they quote you sticker price + extras. Not even $1.00 off the sticker price.
Never having any parts in stock is also annoying. God forbid I need something basic (like a clutch lever) last minute I can't count on anyone to have it in stock.
And the "discount" giving parts guys are also a bit silly... "So I hooked you up with this sweet discount now the part is only $50 too expensive instead of $65." Though for my Husky I do have a guy that I go to which has helped me out a lot and always gets really close to online pricing. So there are exceptions.
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