DeCal Works is the BEST!

Tim507
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Oregon City, OR US
Tim507
Edited Date/Time 4/21/2018 11:47pm
Ordered my numbers from them - did a phone order as I had not used their software before. They showed up last Friday. Saturday I opened up the package and it was a 508...oopps! I sent an email to them and DeCal Works responded on a Sunday - WOW! After a few exchanged email we got to the bottom of it and I was told I would have a new set by the end of day Wednesday. Got home from work about 4 PM and there was the package.

Absolutely an outstanding company!!!!

Thanks Del "Riley" Fredin and DeCal WorksWoohoo
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racerx217
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1200
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10/10/2008
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MI US
racerx217 4/18/2018 5:46pm
4/18/2018 5:46pm
Good that they took care of you. I had the complete opposite interaction with them last time i bought from them. I was told to go pound sand basically...
redrider_714
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335
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Westville, IN US
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2268th
redrider_714 4/18/2018 6:00pm
4/18/2018 6:00pm
racerx217 wrote:
Good that they took care of you. I had the complete opposite interaction with them last time i bought from them. I was told to go...
Good that they took care of you. I had the complete opposite interaction with them last time i bought from them. I was told to go pound sand basically...
That’s odd. Did you contact Sean directly? He has always taken care of any issues I’ve had without a single hesitation. I echo the original posters statements, they are one of the best companies to deal with.
1
Pgd09yz450 4/18/2018 6:08pm
4/18/2018 6:08pm
I agree they put out a great product and awesome customer service
1
racerx217
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MI US
racerx217 4/18/2018 6:12pm
4/18/2018 6:12pm
racerx217 wrote:
Good that they took care of you. I had the complete opposite interaction with them last time i bought from them. I was told to go...
Good that they took care of you. I had the complete opposite interaction with them last time i bought from them. I was told to go pound sand basically...
redrider_714 wrote:
That’s odd. Did you contact Sean directly? He has always taken care of any issues I’ve had without a single hesitation. I echo the original posters...
That’s odd. Did you contact Sean directly? He has always taken care of any issues I’ve had without a single hesitation. I echo the original posters statements, they are one of the best companies to deal with.
No idea who i dealt with it was through email. I have not been back since, that was a few years ago.

The Shop

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ledger
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3673
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1/17/2013
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TN US
ledger 4/18/2018 6:25pm
4/18/2018 6:25pm
Glad Decalworks hooked you up. I had the same experience as racerx217, and was told with a very shitty attitude.... Too bad, and the guy hung up on me while I was trying to explain. I have talked with Sean at DW and he's a very good dude.
RCF
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546
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4/1/2008
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PA US
RCF 4/18/2018 6:26pm
4/18/2018 6:26pm
They're 100% the best , post office lost 2 set's on me they replace them for free and overnighted them, they also Tracked Down the missing set's and I got those also.
1
Chains
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254
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4/10/2012
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Fort Dodge, IA US
Chains 4/18/2018 6:28pm
4/18/2018 6:28pm Edited Date/Time 4/18/2018 6:29pm
Always had good luck with these guys, Great customer service and more importantly great graffix.
1
Indy mxer
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1633
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6/15/2010
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Linton, IN US
Indy mxer 4/18/2018 6:37pm
4/18/2018 6:37pm
Chains wrote:
Always had good luck with these guys, Great customer service and more importantly great graffix.
This^
I buy all my graphics there and have for years. Sean is a great guy.
1
Spizzy
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90
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8/28/2017
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Frankfort, IL US
Spizzy 4/18/2018 6:55pm
4/18/2018 6:55pm
I dropped my Alta off with them the day i bought it so they could use it to make templates. I gave them a specific time frame i needed it back by for my first race with it and they came through no problem. Also hooked me up with plenty of swag for loaning them the bike.
Ive used them for many bikes and will continue to do so.
1
richter28
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12/11/2009
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Mchenry, IL US
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156th
richter28 4/18/2018 7:02pm
4/18/2018 7:02pm
DeCal Works rules, and if there is an issue you can actually get ahold of somebody immediately, which can't be said about quite a few companies. And the product is top notch. Plus, PaintCan is the man.
1
wardy
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US
wardy 4/18/2018 8:04pm
4/18/2018 8:04pm
No question the best in the business and have been that way a very long time.

Quality is second to none and it shows with all the bikes we see they look awesome.
bvm111
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9323
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Las Vegas, NV US
bvm111 4/18/2018 9:14pm
4/18/2018 9:14pm
Same experience here for me, they are awesome and always provide me with excellent service and delivery times!
liver
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151
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9/3/2015
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West Jordan, UT US
liver 4/18/2018 9:47pm
4/18/2018 9:47pm
Indeed, they make a high quality product and have been very good to deal with. Their online graphic utility is solid and easy to use.
HenryA
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Stockholm SE
HenryA 4/18/2018 11:27pm
4/18/2018 11:27pm
I had the luck to be in contact with Riley too, top class service!
Sean Murdock
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Kingston, IL US
Sean Murdock 4/19/2018 10:21am
4/19/2018 10:21am
Awesome!

Thanks from everyone here at DeCal Works.

Sean Murdock

tk2stroke
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262
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6/8/2016
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Park City, UT US
tk2stroke 4/19/2018 10:59pm
4/19/2018 10:59pm
racerx217 wrote:
Good that they took care of you. I had the complete opposite interaction with them last time i bought from them. I was told to go...
Good that they took care of you. I had the complete opposite interaction with them last time i bought from them. I was told to go pound sand basically...
Same experience for me. I've been using them for years and have tolerated the less than friendly customer service. Recently I ordered a custom set of just swing arm graphics and they placed there DW logo on the decals even though I made it clear I only wanted the two logos.

I asked them to remake the order without the DW logo and they declined, telling me I would have to pay for another set.

There are many other companies who make great graphics and actually value my business. I'm going elsewhere
sgrimmxdad
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Farmville, NC US
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1936th
sgrimmxdad 4/20/2018 1:08am
4/20/2018 1:08am
When we first started racing we only used Decal Works. We have another graphics guy now, but when we got the new FE I called DW to order number plate graphics for it. Man I forgot how good their stuff is! Top quality for sure! I am thinking of switching back to them exclusively! A little more expensive but the quality is unquestionable!

Pit Row

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Myrz
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71
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6/18/2017
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IL US
Myrz 4/20/2018 2:38am
4/20/2018 2:38am
Just got ours the other day and we are totally pleased! First time buyer and plan on doing business again!
kb228
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Mansfield, OH US
kb228 4/20/2018 3:05am
4/20/2018 3:05am
Glad it worked for you. I went with split designs this year and will probably stay with them. Theyre outstanding
SK523
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34
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10/26/2017
Location
Germantown, WI US
SK523 4/20/2018 4:49am
4/20/2018 4:49am
Just adding in my experience. First time buyer that ordered number plate graphics for my FE. They look amazing and can't wait to install them!
Jsturt
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1
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4/20/2018
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South Lebanon, OH US
Jsturt 4/20/2018 3:43pm
4/20/2018 3:43pm
Tim507 wrote:
Ordered my numbers from them - did a phone order as I had not used their software before. They showed up last Friday. Saturday I opened...
Ordered my numbers from them - did a phone order as I had not used their software before. They showed up last Friday. Saturday I opened up the package and it was a 508...oopps! I sent an email to them and DeCal Works responded on a Sunday - WOW! After a few exchanged email we got to the bottom of it and I was told I would have a new set by the end of day Wednesday. Got home from work about 4 PM and there was the package.

Absolutely an outstanding company!!!!

Thanks Del "Riley" Fredin and DeCal WorksWoohoo
Decal Works is the best, materials and equipment are first class and get easier to install each time I order. I suck at this and they still look great. Decal Works longevity speaks for itself. Others have tried and are long gone. Many thanks to Ron and the gang.
Electro21
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1976
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6/11/2008
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Dumfries, VA US
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75th
Electro21 4/20/2018 4:17pm
4/20/2018 4:17pm
Isn't Decal Works one of the first to offer custom graphics? I had them on my 1997 KTM 250 SX. They had great stuff back then. Great company.
Motoxdoc
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2628
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11/8/2009
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Steamboat Springs, CO US
Motoxdoc 4/20/2018 4:37pm
4/20/2018 4:37pm
I've always been super happy with them....er, super pumped! Great people who stand behind their product!
racerx217
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1200
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10/10/2008
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MI US
racerx217 4/20/2018 5:47pm
4/20/2018 5:47pm
racerx217 wrote:
Good that they took care of you. I had the complete opposite interaction with them last time i bought from them. I was told to go...
Good that they took care of you. I had the complete opposite interaction with them last time i bought from them. I was told to go pound sand basically...
tk2stroke wrote:
Same experience for me. I've been using them for years and have tolerated the less than friendly customer service. Recently I ordered a custom set of...
Same experience for me. I've been using them for years and have tolerated the less than friendly customer service. Recently I ordered a custom set of just swing arm graphics and they placed there DW logo on the decals even though I made it clear I only wanted the two logos.

I asked them to remake the order without the DW logo and they declined, telling me I would have to pay for another set.

There are many other companies who make great graphics and actually value my business. I'm going elsewhere
Thats crap, you are paying them to advertise on your machine. Surprised they have the time to post up some trophy's but not address the issues people have posted about their business. I am going to stick with local graphics places. They never went out of their way to make it right with me.
aedwards07
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945
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5/17/2008
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st cloud, FL US
aedwards07 4/20/2018 6:45pm
4/20/2018 6:45pm
racerx217 wrote:
Thats crap, you are paying them to advertise on your machine. Surprised they have the time to post up some trophy's but not address the issues...
Thats crap, you are paying them to advertise on your machine. Surprised they have the time to post up some trophy's but not address the issues people have posted about their business. I am going to stick with local graphics places. They never went out of their way to make it right with me.
Do you complain when you buy a ford and they put the ford logo on? Or that a fmf exhaust says fmf on it?
1
Bruce372
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US
Bruce372 4/21/2018 10:42am
4/21/2018 10:42am
I spent a lot of money on backgrounds with the mega upcharge to gripper material. Despite putting a bunch of heat barrier behind the panel, those $145 backgrounds lasted 2 rides.
I am slowly learning just to not bother with after market parts and accessories, some work, some don't work, some don't fit and many fix one problem and create a bunch more


yak651
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6683
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8/26/2006
Location
Appleton, WI US
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214th
yak651 4/21/2018 6:32pm
4/21/2018 6:32pm Edited Date/Time 4/21/2018 6:32pm
racerx217 wrote:
Thats crap, you are paying them to advertise on your machine. Surprised they have the time to post up some trophy's but not address the issues...
Thats crap, you are paying them to advertise on your machine. Surprised they have the time to post up some trophy's but not address the issues people have posted about their business. I am going to stick with local graphics places. They never went out of their way to make it right with me.
aedwards07 wrote:
Do you complain when you buy a ford and they put the ford logo on? Or that a fmf exhaust says fmf on it?
No but tell the dealership to take their name off my cars and trucks
Deal Brothers Trailers 4/21/2018 7:47pm
4/21/2018 7:47pm
It would be interesting to understand why they don't email their customers a proof free of charge....
The OP would have spotted the incorrect number and prevented the misprint.

My guess is that it causes customers to make too many changes, become indecisive and hold onto the proofs too long making it difficult for them to schedule the production...
rodb
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52
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5/8/2011
Location
Ballwin, MO US
rodb 4/21/2018 7:58pm
4/21/2018 7:58pm
I've had good luck with them over 20+ years.

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