Preston412 wrote:
Dubya sucks ass, they would not warranty their hub because they said they no longer made it, complete bullsh!t, it was 6 months old.
Permeance_Flux wrote:
I’ve also had bad experience with Dubya. I understand they don’t manufacture the excel Takasago wheel set, but you think they would stand behind the durability of it. My second ride on my $1400 wheel set I taco’d the front rim. I was looking for at least a discount on another rim but had to pay full price.
aFACEdismembered wrote:
Hmm. I emailed once asking if they would be having a "spring clearance scratch/dent" like they sometimes do because I was looking for a KXF wheelset for my KX. She said no. She emailed me back two weeks later and asked what color hubs I was looking for. I told her normal Talon hubs in Mag, she told me they had a scratched set. Got the wheelset with Excel's for $500 shipped. No way I could ever complain about them after that.
The bearings in my hub came apart after 6 months of use and all I asked was to warranty hub and they said no, it is a discontinued product. Ok,I aksed them to send me the new hub that replaced it and I will do the swap myself, no, it has no warranty anymore was their answer.
I don't argue with companys about their policies and the way they want to do business, I just don't buy their product any more.
aFACE, of course they will call you to get your money, lucky for you, you don't need them to warranty any thing.
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