Cycra customer service

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1/29/2019 9:17 AM
Edited Date/Time: 1/29/2019 9:23 AM

Has anybody dealt with Cycra customer service in the recent past? I need some info from them but it seems really hard to get in touch with them. I found this thread on thumpertalk because they also weren't too pumped on Cycra customer service.

First I sent them a private message on facebook on the 29th of November 2018. Facebook messenger said this message was read on the 21th of December but they simply didn't reply. This time I tried the email route. I sent an email out to them on the 21th of January. Ofcourse they haven't answered yet otherwise I wouldn't be making this thread. Just wanna hear if there are others on here who've dealt with them.

And no, please don't suggest ''I should try calling them''. I live in the Netherlands so I'm not gonna make an expensive phone call to America. We live in 2019 and every company should check their email regularly IMO. They seem to have enough time to update their social media pages but dealing with their customers is another story....

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1/29/2019 10:17 AM
Edited Date/Time: 1/29/2019 10:48 AM

You waited a month to e-mail them after they didn't respond to your Facebook message?

What do you want to know?

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1/29/2019 10:21 AM

Have you tried calling a cycra supplier?

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1/29/2019 9:56 PM

They are absolutely horrible at answering both on email and social media. I'm not sure how it works in the Netherlands but I called my local dealer, who then contacted Parts Europe and got me the answer I needed. You can contact them yourself if you want sales@partseurope.eu

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1/29/2019 9:59 PM

my guy dylan reed at cycra has always taken care of me, they are the best to deal with, why do you need to knoe?

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1/30/2019 6:13 AM

4csHATER wrote:

my guy dylan reed at cycra has always taken care of me, they are the best to deal with, why do you need to knoe?

I second this! I emailed Cycra support one evening and the next morning Dylan responded and helped me out with my questions.

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1/30/2019 7:06 AM

I had a bolt fall out of my cycra skid plate. I emailed them and had a new bolt within a week. Pretty good in my book

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1/30/2019 7:48 AM

I had a similar issue with frontier internet where I live. I posted on Facebook about their shitty customer service and tagged them. Had a response and my issue resolved within an hour.

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2018 CRF250R

1/30/2019 8:10 AM

Trying to contact a company via their social media account or even email is a hilariously sad millennial thing to do.

Here ya go: https://cycra.com/contact-tech/

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1/30/2019 8:36 AM

Jeremy Macbeth wrote:

Trying to contact a company via their social media account or even email is a hilariously sad millennial thing to do.

Here ya go: https://cycra.com/contact-tech/

The contact on your page is exactly what I used... I didn't use the contact form but I used the email address right next to it ''TechSupport@Cycra.com'' because I had to attach some photos.

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1/30/2019 8:57 AM

Sorry, let me be more specific:

800-448-1223 x 7012

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1/30/2019 9:16 AM

Jeremy Macbeth wrote:

Sorry, let me be more specific:

800-448-1223 x 7012

You clearly didn't read the last sentences of my first post.

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1/30/2019 9:19 AM

Lynch wrote:

They are absolutely horrible at answering both on email and social media. I'm not sure how it works in the Netherlands but I called my local dealer, who then contacted Parts Europe and got me the answer I needed. You can contact them yourself if you want sales@partseurope.eu

Thank you. I'll contact them later today.

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1/30/2019 9:31 AM

4csHATER wrote:

my guy dylan reed at cycra has always taken care of me, they are the best to deal with, why do you need to knoe?

how bout givn Dil N's email addy thn yo

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1/30/2019 2:49 PM

I”m still waiting on them to get back to me about availability of a full coverage skid plate for my 18 250sx...From last year....guess I should call them....

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1/30/2019 5:23 PM

fourfourone wrote:

I had a bolt fall out of my cycra skid plate. I emailed them and had a new bolt within a week. Pretty good in my book

I had the same happen about a month ago. Crickets out of cycra.

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The older I get, the faster I was.

1/30/2019 7:49 PM

4csHATER wrote:

my guy dylan reed at cycra has always taken care of me, they are the best to deal with, why do you need to knoe?

This is the guy that will answer your questions. Also my go to.

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1/30/2019 8:14 PM

500guy wrote:

how bout givn Dil N's email addy thn yo

i dont have permission, and not to be rude but i had to ride the train to get to him, so should you!

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1/30/2019 10:12 PM

feelit2morrow wrote:

I had a similar issue with frontier internet where I live. I posted on Facebook about their shitty customer service and tagged them. Had a response and my issue resolved within an hour.

frontier is the most pos isp to ever exist. Period.

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2009 RMZ 250 (sold)
2004 LTZ 400
#nukethequads

1/31/2019 3:23 PM

Ever since they moved out of Ohio customer service is garbage. I’ve chased them around for months last year on an issue with shrouds.

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2/1/2019 7:12 PM
Edited Date/Time: 2/1/2019 7:13 PM

Wasn’t too thrilled with them when I contacted them last spring of 2018. I tried getting the full powerflow kit for my 18 YZ450F. They told me that the molds for the full kits wouldn’t be released until Sept 18 to the public. The previous two year they were out of stock at the beginning of each season for body kits in Canada. I had to order from BTO out of the states. On top of that they don’t send the inserts you need for the plastic and you have to pry the stock ones out from your original plastic. Needless to say I’ve switched over to Acerbis and half the price.

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