Best way to contact Works Chassis Lab?

Leeham
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Leeham
Ive been trying to contact them for weeks now on an order that I placed over 2 months ago. (Cyber Monday). Tried emailing them, emailing the michael lindsay email that was included with order reciept, etc. I fully understand they are mad busy with the supercross team. Just would like my mounts, any direction would be great.
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ML512
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ML512 2/4/2020 12:43pm
2/4/2020 12:43pm Edited Date/Time 11/3/2023 3:34pm

Edit: I’m no longer involved in the company and haven’t been for about two years. For any further inquiries please contact Scot at (909) 815-8976

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Leeham
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Leeham 2/4/2020 12:56pm
2/4/2020 12:56pm
All good! Will text asap!
Sacko
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Sacko 2/4/2020 3:55pm
2/4/2020 3:55pm
And this, Vitards, is how to properly customer service ^^^. Mistakes happen, we all make them. Own that Ishh and make it righht. Props ML
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mdlynch86
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mdlynch86 2/7/2020 9:09pm
2/7/2020 9:09pm
Leeham wrote:
Ive been trying to contact them for weeks now on an order that I placed over 2 months ago. (Cyber Monday). Tried emailing them, emailing the...
Ive been trying to contact them for weeks now on an order that I placed over 2 months ago. (Cyber Monday). Tried emailing them, emailing the michael lindsay email that was included with order reciept, etc. I fully understand they are mad busy with the supercross team. Just would like my mounts, any direction would be great.
Any update on your mounts?

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Leeham
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Leeham 2/7/2020 11:25pm
2/7/2020 11:25pm
ML got them sent out the day before yesterday! The wait didn't bother me too much, havent been riding a ton. But excited to try them out!
cablecable 2/8/2020 12:09am
2/8/2020 12:09am
Sacko wrote:
And this, Vitards, is how to properly customer service ^^^. Mistakes happen, we all make them. Own that Ishh and make it righht. Props ML
it shouldnt take a public message board to get it sorted though
mdlynch86
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mdlynch86 2/8/2020 4:26am
2/8/2020 4:26am
Agreed. I placed an order almost a week ago and received a pre-shipment notification with a tracking number. But after checking back days later, I am still seeing the same information. I have sent a couple emails and even tried to message through social medial. Not receiving any responses.
jschroeder799 9/1/2022 4:53pm
9/1/2022 4:53pm
ML512 wrote:

Edit: I’m no longer involved in the company and haven’t been for about two years. For any further inquiries please contact Scot at (909) 815-8976

Does anyone know if Works Chassis Lab actually ships in a timely manner, if you place an order on their website? I’ve seen quite a few complaints on here about lack of communication, and I don’t want to spend $400+ on their website to have it ship months from now. I’ve been experiencing lack of communication as well, with several emails and a text with no reply.
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LouisianaMotocross 9/1/2022 5:32pm
9/1/2022 5:32pm
ML512 wrote:

Edit: I’m no longer involved in the company and haven’t been for about two years. For any further inquiries please contact Scot at (909) 815-8976

jschroeder799 wrote:
Does anyone know if Works Chassis Lab actually ships in a timely manner, if you place an order on their website? I’ve seen quite a few...
Does anyone know if Works Chassis Lab actually ships in a timely manner, if you place an order on their website? I’ve seen quite a few complaints on here about lack of communication, and I don’t want to spend $400+ on their website to have it ship months from now. I’ve been experiencing lack of communication as well, with several emails and a text with no reply.
I thought they closed shop but could be completely wrong.
250 cross
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250 cross 9/1/2022 6:30pm
9/1/2022 6:30pm
My experience was that placing an order on the website was probably not the fastest delivery. You make personal contact and the merchandise goes right out.
jschroeder799 9/1/2022 7:16pm
9/1/2022 7:16pm
ML512 wrote:

Edit: I’m no longer involved in the company and haven’t been for about two years. For any further inquiries please contact Scot at (909) 815-8976

jschroeder799 wrote:
Does anyone know if Works Chassis Lab actually ships in a timely manner, if you place an order on their website? I’ve seen quite a few...
Does anyone know if Works Chassis Lab actually ships in a timely manner, if you place an order on their website? I’ve seen quite a few complaints on here about lack of communication, and I don’t want to spend $400+ on their website to have it ship months from now. I’ve been experiencing lack of communication as well, with several emails and a text with no reply.
LouisianaMotocross wrote:
I thought they closed shop but could be completely wrong.
I haven’t heard this, but I should probably dig into it more.
jschroeder799 9/1/2022 7:20pm
9/1/2022 7:20pm
250 cross wrote:
My experience was that placing an order on the website was probably not the fastest delivery. You make personal contact and the merchandise goes right out.
I would like to contact them by phone, but I can’t find a phone number for them. I’ve tried emailing several times and I texted the number given by ML512 in a previous post, but haven’t received any response.
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ML512
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ML512 9/1/2022 7:49pm
9/1/2022 7:49pm Edited Date/Time 9/1/2022 7:50pm
250 cross wrote:
My experience was that placing an order on the website was probably not the fastest delivery. You make personal contact and the merchandise goes right out.
jschroeder799 wrote:
I would like to contact them by phone, but I can’t find a phone number for them. I’ve tried emailing several times and I texted the...
I would like to contact them by phone, but I can’t find a phone number for them. I’ve tried emailing several times and I texted the number given by ML512 in a previous post, but haven’t received any response.
Apologies but I'm no longer involved in the company. You can hit Scot up directly at 909-815-8976. or Scot@WorksChassisLab.com
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jschroeder799 9/1/2022 8:06pm
9/1/2022 8:06pm
250 cross wrote:
My experience was that placing an order on the website was probably not the fastest delivery. You make personal contact and the merchandise goes right out.
jschroeder799 wrote:
I would like to contact them by phone, but I can’t find a phone number for them. I’ve tried emailing several times and I texted the...
I would like to contact them by phone, but I can’t find a phone number for them. I’ve tried emailing several times and I texted the number given by ML512 in a previous post, but haven’t received any response.
ML512 wrote:
Apologies but I'm no longer involved in the company. You can hit Scot up directly at 909-815-8976. or Scot@WorksChassisLab.com
Thank you very much. I will hit him up.
soggy
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soggy 9/1/2022 8:11pm
9/1/2022 8:11pm
If it’s that hard to contact a company maybe spend your money elsewhere.
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jschroeder799 9/1/2022 8:18pm
9/1/2022 8:18pm
soggy wrote:
If it’s that hard to contact a company maybe spend your money elsewhere.
That’s what I’m starting to think.
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LLOYD22
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Scranton , IA US
LLOYD22 9/1/2022 8:31pm
9/1/2022 8:31pm
Shit I just ordered from them, now I’m nervous.
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jschroeder799 9/1/2022 8:40pm
9/1/2022 8:40pm
LLOYD22 wrote:
Shit I just ordered from them, now I’m nervous.
I think you’re good. I followed what ML512 told me to do and I’m now talking with Scot by text. He responded right away. I’m confident to buy from them now.
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LLOYD22
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LLOYD22 9/9/2022 8:56am
9/9/2022 8:56am
LLOYD22 wrote:
Shit I just ordered from them, now I’m nervous.
jschroeder799 wrote:
I think you’re good. I followed what ML512 told me to do and I’m now talking with Scot by text. He responded right away. I’m confident...
I think you’re good. I followed what ML512 told me to do and I’m now talking with Scot by text. He responded right away. I’m confident to buy from them now.
I unfortunately ended up canceling due to not shipping.
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