Posts: 758
Joined: 6/25/2008
Location: Tempe, AZ USA
Edited Date/Time:
I looked at a previous post, & the help instructions were emailed to the OP???
I'm trying to change my email address. I'll hit edit, change address, then hit "update info" button. The page refreshes, but the old address returns. I've tried it under "update personal preferences" and "update notifications", with the same problem.
Can you help?
Thanks.
Posts: 692
Joined: 12/10/2008
Location: Tomahawk, WI USA
So did you ever get any help on this? I've tried a dozen times to change my email address. Cant make it work. Plus if someone from the site tried to pm me with a way to fix it, I wouldn't know, since I can't access the old email address!
A little help please?
Posts: 36
Joined: 8/14/2006
Location: Irvine, CA USA
Administrator
Sorry this was overlooked. I tested it and experienced the same problem. I'll have our developers take a look at it.
Posts: 692
Joined: 12/10/2008
Location: Tomahawk, WI USA
Posts: 97
Joined: 9/20/2006
Location: Reno, NV USA
Administrator
TooOldToPlay wrote:Hi Brad,
Any luck with the developers on this yet? Thanks
Kevin
Hi TooOldToPlay, apologies for the delay in getting back to this. I've enabled some additional logging to help track down the issue. Please try to update your email one more time and let me know when that is done. Thanks.
Posts: 692
Joined: 12/10/2008
Location: Tomahawk, WI USA
Hi I tried it again just now, but now it gives me the following:
I have never set up any other profiles, so I'm not sure why it would show up as already being used.
Posts: 97
Joined: 9/20/2006
Location: Reno, NV USA
Administrator
TooOldToPlay wrote:Hi I tried it again just now, but now it gives me the following:
I have never set up any other profiles, so I'm not sure ...more
It appears that you already have another account that is already using the requested email.
