Posts
4607
Joined
4/14/2012
Location
SE
Edited Date/Time
9/23/2014 2:57am
Bought a new GoPro Black3+ last year. It broke down a couple of weeks ago and have not been used for more than 10 hours. The camera refuse to start up. Need to disconnect battery and SD card and try over and over again till it finally starts up. Been trying all of the tips available on GoPros page without luck. Contacted GoPro customer services and got a reply over a week later. After a lot of exchanging e-mails over the period of a couple of weeks, due to their lack of answering e-mails in time they finally gave in and offered to repair the camera for me. Then they just sent me an e-mail with pick-up information from DHL. I had to arrange everything myself. When finally DHL showed up another week later it turns out GoPro have'nt provide enough documents for DHL to deliver the package. So here am I now sitting and waiting for more e-mails from GoPros super ineffective customer services. It's been over a month now since I first contacted them and I still sit here with a broken camera.
If you are dealing directly with USA, I can see where time zones, shipping probs, etc can complicate the situation.
I had the exact same prob with mine about 3 years ago. I don't think they sent a pickup notice. I think I paid to ship it myself and they sent me another one right away.
Post a reply to: GoPro customer services.