chaparral-opinions please

COAL-TRAIN
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COAL-TRAIN
Edited Date/Time 3/30/2016 1:07pm
I was shoping at Chaparral recently and had them mount a set of tires for me.
I was bretty bummed out when they brought them out looking like this.
What would you guys do if it were you? These wheels only had 2 sets of tires on them previously and were great shape.


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DA498
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DA498 2/21/2013 3:47pm
2/21/2013 3:47pm
FAIL, even though those Maxis IT are stiff
4stroke4DWIN
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4stroke4DWIN 2/21/2013 3:49pm
2/21/2013 3:49pm
Looks like they used a tire machine, from my 1 and only experience, it will fuck them up right proper like. Ask them how they mounted them? If they say with a machine then pounce on them. Those scratches look like they are from the guide with out the teflon protector installed.
TeamGreen
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TeamGreen 2/21/2013 3:50pm
2/21/2013 3:50pm
Black rims = Black Sharpie!

Sure, I'd go back & ask a nice version of W-T-F...?
TeamGreen
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TeamGreen 2/21/2013 3:52pm
2/21/2013 3:52pm
Oh, btw, u put Chi-Com shit rubber on your bike?

Pffffffft!

Dunlop 952s are like "Works Tires" compared to those Communist Cheng-Shin "Rebranders"!

The Shop

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40Plus_922mx
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40Plus_922mx 2/21/2013 4:08pm
2/21/2013 4:08pm
4stroke4DWIN wrote:
Looks like they used a tire machine, from my 1 and only experience, it will fuck them up right proper like. Ask them how they mounted...
Looks like they used a tire machine, from my 1 and only experience, it will fuck them up right proper like. Ask them how they mounted them? If they say with a machine then pounce on them. Those scratches look like they are from the guide with out the teflon protector installed.
That's exactly what happened.
Torco1
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Torco1 2/21/2013 4:10pm
2/21/2013 4:10pm
Yeeeeaaaah.....I'd be pissed.
COAL-TRAIN
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COAL-TRAIN 2/21/2013 4:33pm
2/21/2013 4:33pm
4stroke4DWIN wrote:
Looks like they used a tire machine, from my 1 and only experience, it will fuck them up right proper like. Ask them how they mounted...
Looks like they used a tire machine, from my 1 and only experience, it will fuck them up right proper like. Ask them how they mounted them? If they say with a machine then pounce on them. Those scratches look like they are from the guide with out the teflon protector installed.
40Plus_922mx wrote:
That's exactly what happened.
Yes thats is exactly what happened.
That day alone I spent over $700 there. I prob spend atleast 2k a year from them and have been shoping there for the last 20 years. At first I didnt want to complain...not my style but after a couple buddys seen them in my garrage there were like thats BS.
So I called and asked the manager to do something...I explained that I was a long time customer and i would appriciate some kind of compinsation. They blew me off and basically said your screwed we dont care!
COAL-TRAIN
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COAL-TRAIN 2/21/2013 4:36pm
2/21/2013 4:36pm
TeamGreen wrote:
Oh, btw, u put Chi-Com shit rubber on your bike?

Pffffffft!

Dunlop 952s are like "Works Tires" compared to those Communist Cheng-Shin "Rebranders"!
Shit...id have you covered through the desert all day on that cheap rubber lol Smile
I run Michelin's on my moto bike
crusher773
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crusher773 2/21/2013 4:48pm
2/21/2013 4:48pm
I woulda raised hell big time and it'd be the last dime I ever spent there.
TeamGreen
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TeamGreen 2/21/2013 4:55pm
2/21/2013 4:55pm
TeamGreen wrote:
Oh, btw, u put Chi-Com shit rubber on your bike?

Pffffffft!

Dunlop 952s are like "Works Tires" compared to those Communist Cheng-Shin "Rebranders"!
COAL-TRAIN wrote:
Shit...id have you covered through the desert all day on that cheap rubber lol Smile
I run Michelin's on my moto bike
742FA frt

739 Dez rr
Big
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Big 2/21/2013 4:58pm
2/21/2013 4:58pm
Last time i was there even the employees hated that place? Said the owner was a tight assed boring ps when i asked about riding bike and working there? That was from 3 different in 30 minutes. Never met them before.
MXBOY2661
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MXBOY2661 2/21/2013 4:59pm
2/21/2013 4:59pm
Always pay with a credit card. Than u can dispute it. I pay for everything with plastic.you have to be diciplined and put the cash on the side. U have no disputing power if u pay cash. If they where mine , chaparal would be replacing them . No way would i accept that
slipdog
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slipdog 2/21/2013 5:10pm
2/21/2013 5:10pm Edited Date/Time 2/21/2013 5:11pm
Unacceptable!
GuyB
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GuyB 2/21/2013 5:12pm
2/21/2013 5:12pm
They didn't charge you extra for the pinstriping?
enketchum
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enketchum 2/21/2013 5:19pm
2/21/2013 5:19pm
GuyB wrote:
They didn't charge you extra for the pinstriping?
that's engraving, you should be lucky that did that for free
Hut
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Hut 2/21/2013 5:24pm
2/21/2013 5:24pm Edited Date/Time 2/21/2013 5:25pm
Yes unacceptable!
Reminded me of this,
captmoto
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captmoto 2/21/2013 5:30pm
2/21/2013 5:30pm
I think you probably blew it leaving the store before you brought it to anyones attention. They would think you screwed it up and tried to blame them. Not all tire machines do that. Mike Farmer who is a Maxxis rep has a machine that doesn't touch the rim. He did about 3 sets for me while I waited and watched.
RonSkj
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RonSkj 2/21/2013 5:33pm
2/21/2013 5:33pm
Craparral could give a shit about customer service. I would have a big smile on my face, if that fuckin place burned down tomorrow.

Pit Row

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captmoto
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captmoto 2/21/2013 5:37pm
2/21/2013 5:37pm
There is one girl that works the parts counter that has gone above and beyond a couple times for me. She rides desert and actually knows bikes.
PC
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PC 2/21/2013 5:39pm
2/21/2013 5:39pm
Worst shop ever. Period.
The fucked me over on $12 worth of jets after buying $400 worth of gear the same day. They could've cared less.

I wish moto jihad on those bitches.
MXerDW
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MXerDW 2/21/2013 5:39pm
2/21/2013 5:39pm
Did you say something when you were picking them up? I would not have took them home looking like that.
Since you took them home, they will most likely deny they did it.

Black sharpie will now be your best bet.
COAL-TRAIN
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COAL-TRAIN 2/21/2013 5:49pm
2/21/2013 5:49pm
MXBOY2661 wrote:
Always pay with a credit card. Than u can dispute it. I pay for everything with plastic.you have to be diciplined and put the cash on...
Always pay with a credit card. Than u can dispute it. I pay for everything with plastic.you have to be diciplined and put the cash on the side. U have no disputing power if u pay cash. If they where mine , chaparal would be replacing them . No way would i accept that
I did...Im going to look into it tomorrow. Good advice...Thank You!
COAL-TRAIN
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COAL-TRAIN 2/21/2013 5:51pm
2/21/2013 5:51pm
captmoto wrote:
I think you probably blew it leaving the store before you brought it to anyones attention. They would think you screwed it up and tried to...
I think you probably blew it leaving the store before you brought it to anyones attention. They would think you screwed it up and tried to blame them. Not all tire machines do that. Mike Farmer who is a Maxxis rep has a machine that doesn't touch the rim. He did about 3 sets for me while I waited and watched.
Yeah they just didnt care...Im sure Farmer does a great job...I actually never seen anyone be so careless w black wheels as chap.
COAL-TRAIN
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COAL-TRAIN 2/21/2013 5:56pm
2/21/2013 5:56pm
MXerDW wrote:
Did you say something when you were picking them up? I would not have took them home looking like that. Since you took them home, they...
Did you say something when you were picking them up? I would not have took them home looking like that.
Since you took them home, they will most likely deny they did it.

Black sharpie will now be your best bet.
I did say something when I was there but they didnt offer anything so I left. It took a bit of looking at them before I decided to call the manager. I took them back in person.
Brent
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Brent 2/21/2013 5:58pm
2/21/2013 5:58pm
Sharpie wont hide those gouges, man that is terrible.

I go there to get odds and ends sometimes, but Ive seen their tire dept. employees, I sure would not use them.

Cycle Gear has better prices and will change them for you on the spot while you watch.
GHR
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GHR 2/21/2013 6:08pm
2/21/2013 6:08pm
Send in Weston Peick to kick the managers ass.
COAL-TRAIN
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COAL-TRAIN 2/21/2013 6:14pm
2/21/2013 6:14pm
GHR wrote:
Send in Weston Peick to kick the managers ass.
Hahaha...that might just work. Weston where are you?
GHR
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GHR 2/21/2013 6:23pm
2/21/2013 6:23pm
What amazes me is clearly your a good customer, who's not afraid to drop some C notes. It's one thing to butch your black rims then another to not acknowledge it. Not to mention all the people on here that may think twice about the service department there now. Any good biz manager would have comp'd you something. Even if just a free tire it will likely cost them thousands now of lost biz. I bet you just didn't go high enough in the food chain over there? Call them again in a day or 2 and see what happens I bet someone reading this works there and knows "the cool people".
CRF505
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CRF505 2/21/2013 6:31pm
2/21/2013 6:31pm
I think posting on sites like this one are one of the best things you can do actually. Who on this board will get tires mounted there anytime soon? Nobody! So you've probably stuck it to them to some degree already.

As for my opinion, I don't think you could expect them to give you a new set of wheels. I mean, what'd they charge you for mounting, $20 bucks? You can't really expect them to give you a new set of $700+ rims for that. BUT, I think they probably owe you some free labor at the very least. Like free mounting for the next 2 years or something to show their gratitude for you being a 20+ year customer and to prove to you that they won't let that happen again. Just my 2 cents...
CrashMaster
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CrashMaster 2/21/2013 6:48pm
2/21/2013 6:48pm
CRF505 wrote:
I think posting on sites like this one are one of the best things you can do actually. Who on this board will get tires mounted...
I think posting on sites like this one are one of the best things you can do actually. Who on this board will get tires mounted there anytime soon? Nobody! So you've probably stuck it to them to some degree already.

As for my opinion, I don't think you could expect them to give you a new set of wheels. I mean, what'd they charge you for mounting, $20 bucks? You can't really expect them to give you a new set of $700+ rims for that. BUT, I think they probably owe you some free labor at the very least. Like free mounting for the next 2 years or something to show their gratitude for you being a 20+ year customer and to prove to you that they won't let that happen again. Just my 2 cents...
I would definitely expect some new rims after that, i would have never left the store till it was cleared up. Say you have spent 2-4 grand on some rims for your truck or car, took it in to get new rubber, only to have your rims all scrattched to hell. They better replace the damaged items, their insurance can cover it. You go their because it supposed to be a professional shop, not one of your buddy's changing your tires in the back yard...

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