Unlocking KTM/Husq

Kstud756
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8
Joined
1/5/2017
Location
Brownsburg, IN US
11/28/2017 11:39am Edited Date/Time 11/28/2017 6:05pm
Curious on if anyone else has had major delays in purchasing their new KTM or Husky as the service dept tried to unlock/program the ECU on it? A friend last year waited several hours, another friend last Saturday waited 3 hours, and I'm currently at a dealership waiting to pick mine up and they are hour into trying to get it to accept the program and update. All three of these instances are at separate dealerships. Are these isolated incidents or is it just part of the purchase with these bikes to have this issue before you can walk out the door with it?
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mx317
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4529
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4/1/2008
Location
TN US
11/28/2017 12:15pm
Mine was the first the shop sold and they figured it out quickly. It took about 15 minutes.
Bruce372
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6342
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4/1/2008
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US
11/28/2017 12:25pm
I've bought a 2017 and a 2018 in the last 11 months from 2 different dealers.

Both occasions the bikes were purchased and loaded quicker than a drive thru big Mac meal
RCF
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546
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4/1/2008
Location
PA US
11/28/2017 12:46pm
Got one from Cernic's in September was waiting for 3 hours because the service manager was off and nobody knew how to unlock the computer.I bought the bike a week before over the phone so I'm not sure why it wasn't done.
ktm212
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608
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11/30/2009
Location
Lafayette, NJ US
11/28/2017 1:09pm
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock has to be done after the bike sale is final and is warranty registered with KTM/Husq, that code is generated after all the paperwork is done then it has to be final unlocked, sometimes their system sucks and it wont connect, not always the dealers fault but without any issues its just a few min process.

The Shop

mx317
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4529
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4/1/2008
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TN US
11/28/2017 1:10pm
RCF wrote:
Got one from Cernic's in September was waiting for 3 hours because the service manager was off and nobody knew how to unlock the computer.I bought...
Got one from Cernic's in September was waiting for 3 hours because the service manager was off and nobody knew how to unlock the computer.I bought the bike a week before over the phone so I'm not sure why it wasn't done.
The unlock is a combination unlock/warranty registration, so they have to wait until the day it is delivered and all paperwork is done.
mx317
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4529
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Location
TN US
11/28/2017 1:11pm
ktm212 wrote:
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock...
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock has to be done after the bike sale is final and is warranty registered with KTM/Husq, that code is generated after all the paperwork is done then it has to be final unlocked, sometimes their system sucks and it wont connect, not always the dealers fault but without any issues its just a few min process.
Holeshot me LOL
Kstud756
Posts
8
Joined
1/5/2017
Location
Brownsburg, IN US
11/28/2017 1:13pm
ktm212 wrote:
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock...
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock has to be done after the bike sale is final and is warranty registered with KTM/Husq, that code is generated after all the paperwork is done then it has to be final unlocked, sometimes their system sucks and it wont connect, not always the dealers fault but without any issues its just a few min process.
Thank you for the good explanation, the dealer was extremely nice about it.
Whymee
Posts
563
Joined
12/17/2009
Location
WV US
11/28/2017 3:14pm
This is news to me. Just bought a 18 Husky. Does this pertain to all models across the board? I do not remember the dealer hooking up anything electrical during the delivery dealer go over. (TC250)
TeamGreen
Posts
28657
Joined
11/25/2008
Location
Thru-out, CA US
11/28/2017 3:29pm
ktm212 wrote:
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock...
There are 2 unlock codes, one is the initial Temporary Unlock code that will let the bike run for like 60 mins pre-sale. The final unlock has to be done after the bike sale is final and is warranty registered with KTM/Husq, that code is generated after all the paperwork is done then it has to be final unlocked, sometimes their system sucks and it wont connect, not always the dealers fault but without any issues its just a few min process.
Proper and ABSOLUTLEY CORRECT. I went to one of their 2017 dealer meetings and they know that the system can be challenging at times.
fast willy
Posts
162
Joined
1/5/2007
Location
Newark, DE US
11/28/2017 3:37pm
It just happens to be the dealer having issues. Mine was done in 20 minutes on my 2018 ktm 350sxf . B&E Motorsports in MD. Is where I bought mine.

AB884
Posts
14
Joined
8/20/2015
Location
Peoria, AZ US
11/28/2017 3:40pm
Also, depends on if the dealer frequently is on top of their software updates on the XC-1 computer. If the dealer sells a bike and needs to update the XC-1 computer that in itself could take a few hours to download and update before they can generate a code.
11/28/2017 4:22pm
If you put down a deposit and they know
You’re serious they can have all that taken care of before you arrive. Hint hint.
1
seth505
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9337
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4/1/2008
Location
SD, CA US
Fantasy
1048th
11/28/2017 6:05pm
Mine was like 20 minutes

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