Posts
2796
Joined
6/4/2009
Location
Gun Lake, MI
US
Edited Date/Time
1/22/2012 4:21pm
I ordered a 661 Droid on November 29th from my local dealer. The Tucker Rocky rep happened to be there when I ordered it. They did tell me it was on backorder and that it would not ship until the second week of December. That's okay, I don't need it right this minute anyway. I called my dealer on December 21st and asked if it was in yet. (they say they will call but NEVER do) I was informed that it was pushed back and the expected arrival date would be December 25th. I know that is not going to happen because it's Christmas day so I wait until December 28th to call again. The guy tells me it might be in the back and that they have not gone through their whole order for the day yet (this was at 4:00PM) and would call me back if it was there. I of course get no phone call so I called yesterday. The kid on the phone (at my dealer) was really helpful and apologetic but says they don't have it yet. He puts me on hold while he calls the Tucker Rocky rep who tells him he will call him back. The kid tells me that as soon as he hears back from the rep he will call me. About 30 minutes later, the phone rings. The kid at the dealer informs me that the Tucker Rocky rep spoke with the manufacturer and that it may or may not ship by Febuary 2nd and either way they will NOT notify us of ANYTHING until Febuary 2nd. Nice job 661. Your customer service SUCKS. I know my dealers hands are tied as are the Tucker Rocky guys but I wonder if I had ordered from Motosport if I would have my Droid already. END RANT
Listened to my local Kawasaki parts dude rant about how online shopping is gonna put the shops out of business, all while treating the customers like shit (like he always does). The guy has a pretty bad attitude, and is rather infamous with the local riders I know who visit the store from time to time. The type that will watch you sit on the bench at the counter for a good 5 minutes before deciding to put his drink down and ask you "what do you want?"
I do believe in supporting the local shops, the service guys for instance have helped me with info many times. They are great. But in my opinion if the store managers don't start really focusing on customer service at all levels, they are hastening their own demise.
Now especially is the time to go the extra 5 miles to keep customers coming back. I can't believe that this isn't apparent to many of them... Weird.
Robbi Roberts
Redline Honda
The other dealer in town that I use is great for parts but I will never buy another bike from them and will not buy accessories either. I actually prefer their parts guy to any I have dealt with ever. He unfortunately can't sell me accessories or bikes. If anyone in Grand Rapids ever needs parts (OEM for Honda Yamaha Suzuki aftermarket for everything) Justin Roads at Shawmutt hills is awesome to deal with. Tell him AJ sent you. It's too bad their sales and accessories people suck so badly. They could be my one stop shop.
The Shop
The problem lies in having the device manufactured in China.
They may have thought they were going to have it in December because they ordered it made in September. But the initial test run probably was subpar or defective, so they had to make changes. That delays things a few weeks. It turns out still not right. And again. So then they have to go back to the drawing board and get it all redone. And so on. Sometimes the prototypes will be OK, and you order a full shipment, and then it comes in--wrong. And so you have to do it all over again.
It's not that YOU can't have one. There aren't any anywhere. Even the one in their catalog is a computer-generated drawing.
lol
Does 661 make an iPhone? Better choice in my opinion
it's amazing what customer service, ie friendliness, can do to a company's business.
Way down the line some guy in China told 661 the material would be ready and shipped by a certain date, so the 661 guy told the buyer at Tucker that, he told the reps, who told the parts guy at your dealer, who told you. So along the line a lot of people were quote "lied" to. Shit happens, production, manufacturing, shipping, and customs have hang ups. He didn't tell you to pee up a rope, he told you to wait, which is all he (and you) can do. It's out of all those guy's hands, be upset at the Chinese for not meeting a date they told 661, write a letter to the guy driving the boat, or the workers unloading the containers who are probably a little behind from the Holidays. You don't have to be involved in riding for very long to know that sometimes you wait and wait on parts.
After all it just looks like a cheap Thor Sentinnel copy with a cobby Leatt attatched to it.
Pit Row
Let it out though.
This is not the droid you are looking for............
Post a reply to: So, I am a little irritated (rant)