years and also turned many many riding buddies onto them because they sell OEM parts very cheap.
That is all over with now.
My last order made it to my local UPS warehouse, only to get sent back to Svc Honda because
Service Honda reused a box and it had 2 labels on it, which confused UPS. UPS apologized and said
they would refund the shipping to Service Honda I called and asked for the manager and was told she
was out to lunch (11am Michigan time) . I call back after lunch 2 hours later and ask again. 'She just
stepped out'. 1 hour later, still out. 1 more hour I finally get her on the phone and explain to her the mistake
her people made.
I asked for overnight shipping as it was Mon and I was going to a LL Qualifier on Thurs afternoon. "No way I
am going to lose money on your order" was her answer. I tried to explain that to run a good business you
sometimes lose money especially when you screw up. She didnt care. I asked for 2 day (which would cost
her $10), still no way. I told her to cancel my order, in a sly bitchy voice "Sure, no problem, but I will charge
you 20% for restocking the parts".
My local shop couldnt get the parts quick and she had me by the balls. I had to pay extra for 2 day
shipping. EVEN THOUGH UPS REFUNDED Service Honda MY ORIGINAL FREIGHT CHARGE.
So I paid $30 to get it shipped and Service Honda got a $20 credit to their UPS account.
The kicker is that when I asked for her name she refused to provide it and when I called back the
guys on the phones told me that they are instructed to not give out the names of any of the
management in the parts dept.
I know AJ (SVC Honda owner) reads this forum, maybe he will look into why the his parts dept is treats
customers like shit and then hides behind low level phone order guys.
Head to rockymountain if you want a pleasant and professional experience, they now sell OEM parts for
the big 4, have a ton of stuff in stock and shipping is free. But continue to buy sweet ass AF conversions
from Service Honda.