Question, cant seem to run the video player on Vital

MXBREWSKI
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MXBREWSKI
I have tried on IE, Chrome, and Mozilla Fiefox, but I still cant run the videos. The vids run on the other sites, and also You Tube. What type of player is it, and maybe I need a plug-in for it? Thanks in advance, for any relevant answers.
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captmoto
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captmoto 10/19/2016 9:43pm
10/19/2016 9:43pm
Yeah it sucks tonight. Not usually a problem.
MXBREWSKI
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MXBREWSKI 10/19/2016 10:29pm
10/19/2016 10:29pm
captmoto wrote:
Yeah it sucks tonight. Not usually a problem.
I havent been able to run it for a couple of months now.
Skuzzy29
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Skuzzy29 10/19/2016 10:47pm
10/19/2016 10:47pm
MXBREWSKI wrote:
I havent been able to run it for a couple of months now.
Running an ad blocker?

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rrjr
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rrjr 10/20/2016 12:36am
10/20/2016 12:36am
I've had the same problem for months. I can't view instagram videos either.
smurfmark 10/20/2016 12:58am
10/20/2016 12:58am
rrjr wrote:
I've had the same problem for months. I can't view instagram videos either.
I've had the same problem for months. I can't view instagram videos either.
Same problem here!
resetjet
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resetjet 10/20/2016 5:20am
10/20/2016 5:20am
I have noticed the forum really slow if not unusable at times on my iphone......
MXBREWSKI
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MXBREWSKI 10/20/2016 10:07am
10/20/2016 10:07am
Guy B or Scottie, possibly any ideas? I do have a slower DSL feed being out in the country, but like I said the other videos feed fine, especially YouTube.
MXBREWSKI
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MXBREWSKI 10/20/2016 10:08am
10/20/2016 10:08am
MXBREWSKI wrote:
I havent been able to run it for a couple of months now.
Skuzzy29 wrote:
Running an ad blocker?
I dont believe so.
Skuzzy29
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Skuzzy29 10/20/2016 2:21pm
10/20/2016 2:21pm
MXBREWSKI wrote:
I havent been able to run it for a couple of months now.
Skuzzy29 wrote:
Running an ad blocker?
MXBREWSKI wrote:
I dont believe so.
Okay...just asking because I can't watch videos or even post sometimes if my blocker is on.
rrjr
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rrjr 10/20/2016 4:46pm
10/20/2016 4:46pm
Skuzzy29 wrote:
Running an ad blocker?
MXBREWSKI wrote:
I dont believe so.
Skuzzy29 wrote:
Okay...just asking because I can't watch videos or even post sometimes if my blocker is on.
Okay...just asking because I can't watch videos or even post sometimes if my blocker is on.
Where would I look to see if I have an ad blocker? And if I do how do I turn it off?
Skuzzy29
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Skuzzy29 10/20/2016 4:59pm
10/20/2016 4:59pm
rrjr wrote:
Where would I look to see if I have an ad blocker? And if I do how do I turn it off?
What are you using to try and view? PC? Phone? What version? What browser? ...there's a ton of variables. You should know if you added an ad blocker. If you're using a browser you could also have extensions you've added that are creating the issue.

I use Firefox on my PC and here is the ad blocker icon on the top right that I can enable/disable:



rrjr
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rrjr 10/20/2016 5:07pm
10/20/2016 5:07pm
I'm using Firefox on a pc also. It's a really old computer running windows xp. I can view videos on youtube and other websites. Instagram videos and videos on Vitals main page won't play.
GD2
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GD2 10/20/2016 5:08pm
10/20/2016 5:08pm
Clear your browser's cache/cookies and then try again. Sadly, I can't help much further than that. Tongue This is a question for one of the site's developers.
MX Guy
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MX Guy 10/20/2016 5:09pm
10/20/2016 5:09pm
There are rarely videos on the home page that I can watch on safari (iPhone)
Skuzzy29
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Skuzzy29 10/20/2016 7:05pm
10/20/2016 7:05pm
rrjr wrote:
I'm using Firefox on a pc also. It's a really old computer running windows xp. I can view videos on youtube and other websites. Instagram videos...
I'm using Firefox on a pc also. It's a really old computer running windows xp. I can view videos on youtube and other websites. Instagram videos and videos on Vitals main page won't play.
What version of Firefox? I'm on 49.0.1
The videos are HTML5 based so you need to be fairly updated with your software (...and hardware helps too...lol)
rrjr
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rrjr 10/20/2016 7:41pm
10/20/2016 7:41pm
Skuzzy29 wrote:
What version of Firefox? I'm on 49.0.1 The videos are HTML5 based so you need to be fairly updated with your software (...and hardware helps too...lol)
What version of Firefox? I'm on 49.0.1
The videos are HTML5 based so you need to be fairly updated with your software (...and hardware helps too...lol)
I have the latest version 49.0.1
I updated all the video plug-ins for flash, real player and any others that needed to be updated.
Videos still don't play. What's weird to me is why it only happens on Vital and Instagram.
youtube, RacerX, Transworld, MXA, vimeo and all other websites I can view videos.
Skuzzy29
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Skuzzy29 10/20/2016 9:04pm
10/20/2016 9:04pm
rrjr wrote:
I have the latest version 49.0.1 I updated all the video plug-ins for flash, real player and any others that needed to be updated. Videos still...
I have the latest version 49.0.1
I updated all the video plug-ins for flash, real player and any others that needed to be updated.
Videos still don't play. What's weird to me is why it only happens on Vital and Instagram.
youtube, RacerX, Transworld, MXA, vimeo and all other websites I can view videos.
That makes it harder to figure out. Have you tried to clear your cache:

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

...and cookies for the affected sites

Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

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rrjr
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rrjr 10/20/2016 10:41pm
10/20/2016 10:41pm
Skuzzy29 wrote:
That makes it harder to figure out. Have you tried to clear your cache: Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear...
That makes it harder to figure out. Have you tried to clear your cache:

Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

...and cookies for the affected sites

Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Ok I just cleared the cache as you described. Closed firefox, then opened a new browser window and logged on to Vital.

Tried to view the first impression video of the new Honda and the Roczen video and still can't view them.
Clicked on Social Scoop and tried to watch one of the instagam videos and they don't work.

Thanks for your help.
aaronvitalmx 10/21/2016 10:16am
10/21/2016 10:16am
To anyone experiencing this - please let me know if the same issue occurs when viewing a video at the lowest possible quality setting (SD).



Also, please let me know if you experience the same issue on this video.

Thanks.

rrjr
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rrjr 10/21/2016 10:35am
10/21/2016 10:35am Edited Date/Time 10/21/2016 10:38am
Aaron

I tried to watch the Ohlins video with the same result. All I get is a black screen where the video should be playing.
Since I can never get a video to load I have no way of knowing if they play at the lower setting. The Polaris ad in the sidebar plays just fine if that helps any.

Thanks for looking into this for those of us who are having a problem.
Francis377
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Francis377 10/21/2016 10:54am
10/21/2016 10:54am
I tried to watch the roczen video at monster mountain, turns out I also can't get the videos to work. I'm on a Sony experia z3 using chrome. Can run all kinds of videos no problem but not the vital player.
zehn
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zehn 10/21/2016 11:23am
10/21/2016 11:23am
rrjr wrote:
I'm using Firefox on a pc also. It's a really old computer running windows xp. I can view videos on youtube and other websites. Instagram videos...
I'm using Firefox on a pc also. It's a really old computer running windows xp. I can view videos on youtube and other websites. Instagram videos and videos on Vitals main page won't play.
XP is likely your issue as I'm pretty sure neither Chrome nor Firefox offer support for that OS anymore (hell, not even Microsoft does AFAIK). My work computer still runs XP and I can't watch most videos on it in Firefox. Chrome sometimes works though, which is weird
rrjr
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rrjr 10/21/2016 5:38pm
10/21/2016 5:38pm
zehn wrote:
XP is likely your issue as I'm pretty sure neither Chrome nor Firefox offer support for that OS anymore (hell, not even Microsoft does AFAIK). My...
XP is likely your issue as I'm pretty sure neither Chrome nor Firefox offer support for that OS anymore (hell, not even Microsoft does AFAIK). My work computer still runs XP and I can't watch most videos on it in Firefox. Chrome sometimes works though, which is weird
I don't know about chrome but Firefox still offers support for xp. I just updated all my plug-ins to make sure that wasn't the problem.
MXBREWSKI
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MXBREWSKI 10/22/2016 10:20am
10/22/2016 10:20am
I found out that I can play the videos on my Samsung pad I have, weird.
MXBREWSKI
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MXBREWSKI 10/22/2016 10:22am
10/22/2016 10:22am
aaronvitalmx wrote:
To anyone experiencing this - please let me know if the same issue occurs when viewing a video at the lowest possible quality setting (SD). [img]https://p.vitalmx.com/photos/forums/2016/10/21/156718/s1200_Screenshot_2016_10_21_10.15.03.jpg[/img]...
To anyone experiencing this - please let me know if the same issue occurs when viewing a video at the lowest possible quality setting (SD).



Also, please let me know if you experience the same issue on this video.

Thanks.

That one played on my computer Aaron, and it was on 1080p also!!
rrjr
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rrjr 10/22/2016 11:31am
10/22/2016 11:31am
MXBREWSKI wrote:
I found out that I can play the videos on my Samsung pad I have, weird.
I found out that I can play the videos on my Samsung pad I have, weird.
My son has a mac in his room and he can view the videos. He can play them on his iphone too.
edson_bsx 11/1/2016 5:11pm
11/1/2016 5:11pm
MXBREWSKI wrote:
That one played on my computer Aaron, and it was on 1080p also!!
Hi MXBREWSKI - could you tell us what operating system you are using? We're trying to find any similarities between users experiencing this issue.

I have provided some suggestions on this thread that are recognised solutions to video playback issues in Chrome and Firefox; http://www.vitalmx.com/forums/About-Vital-MX,18/Video-still-wont-play,1…
edson_bsx 11/7/2016 12:28pm
11/7/2016 12:28pm
Can anyone still experiencing video playback issues please confirm the following:

1. What OS (Operating System) they are using
2. Which web browsers the issue occurs in

Any additional information such as what you see, or even better screenshots, would be much appreciated.

Many thanks.
MXBREWSKI
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MXBREWSKI 11/7/2016 3:57pm
11/7/2016 3:57pm
Hi, sorry just saw this.
Windows 10, and I have tried on Chrome, Firefox, IE, they all do not play it so I figured an software issue
I just get a screen that says initializing when I try to play the videos
I am reviewing you other links for answers, and I will get back to you if I find a solution there. Thx

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