Posts
465
Joined
8/1/2008
Location
Auckland
NZ
I don't often start posts and don't really like to bitch about stuff, but today I just feel I need to share my utter frustration and disgust at the experience I had with MotoSport.
I've been a customer on and off for years, and they have usually been my first pick when I need to order parts.
This time however, after filling my cart with various parts totalling around $500 I proceeded to the checkout and began the process of verifying my order and setting up payment etc. At the very last step I was surprised to find that they had added an additional $320 to my total which they attributed to "duties and taxes", this they say is to cover all New Zealand duties and taxes. I looked for the button to deselect this option as I always pay those costs directly to the New Zealand customs service locally on arrival.
There didn't seem to be a way to remove these charges so I sent them an email to ask for assistance. They replied promptly telling me it is a charge applied by their billing agent Borderfree, and that there is no option to remove it.
This pissed me off in a major way as it is my right to choose how I pay New Zealand customs charges (if applicable).
I should also point out that I calculated the correct taxes and customs charges that would be due for this particular order and it would have been less than $100 NZD (about $68 USD) so where do they get off trying to force me to pay $320 USD (about $470 NZD) for a service I don't need or want?
They were not interested in discussing the matter and politely wished me luck in finding the parts I need elsewhere.
When I emailed them again to challenge them on their questionable tactics and the value of the charges they were applying, they never responded.
It's unbelievable how this company treats it's New Zealand customers, I will never consider spending another cent with company again and I hope others follow my lead.
Rant over....
I've been a customer on and off for years, and they have usually been my first pick when I need to order parts.
This time however, after filling my cart with various parts totalling around $500 I proceeded to the checkout and began the process of verifying my order and setting up payment etc. At the very last step I was surprised to find that they had added an additional $320 to my total which they attributed to "duties and taxes", this they say is to cover all New Zealand duties and taxes. I looked for the button to deselect this option as I always pay those costs directly to the New Zealand customs service locally on arrival.
There didn't seem to be a way to remove these charges so I sent them an email to ask for assistance. They replied promptly telling me it is a charge applied by their billing agent Borderfree, and that there is no option to remove it.
This pissed me off in a major way as it is my right to choose how I pay New Zealand customs charges (if applicable).
I should also point out that I calculated the correct taxes and customs charges that would be due for this particular order and it would have been less than $100 NZD (about $68 USD) so where do they get off trying to force me to pay $320 USD (about $470 NZD) for a service I don't need or want?
They were not interested in discussing the matter and politely wished me luck in finding the parts I need elsewhere.
When I emailed them again to challenge them on their questionable tactics and the value of the charges they were applying, they never responded.
It's unbelievable how this company treats it's New Zealand customers, I will never consider spending another cent with company again and I hope others follow my lead.
Rant over....
I recommend BTO. but even better was Riders Discount.
Part Shark too.
Things have really gone downhill at MotoSport since they were sold last year, seems like they have forgotten their roots and values. I used to deal with a guy there called Rusty, he would often help me with orders and finding parts I need, even gave me discounts from time to time on shipping. That personal touch and customer centric approach has gone out the window.
The Shop
I haven't tried those other sites you mentioned, will check them out
I find the online sites have automated all that, so I wait until I have a big shopping list then just order online and get it all in one go.
If you ask about a product they don't have in the store they normally say its crap and try and sell you something in store, that's when I walk out.
They do well by me and always have. You seriously don't have a place within your own country to order this stuff?
One of many things I love about our country is the general desire for Americans to buy from Americans.
EDIT: I have ordered online before, plenty of times, how ever, over time I know that the profits made out from my custom are sending some kid to school
I would like to be able to buy quality American made goods from Americans. Other than that, I just try to buy a quality product. Chinese made garbage is always at the bottom of my list.
Pit Row
Because they choose to follow US laws and be proactive about setting an international customer's expectations properly, when most places just let the end user deal with import fees and duties, you bash them online. You don't have to purchase from them if you don't want to.
They are better off without having to deal with your attitude about a hypothetical purchase that never happened.
The winner would bet BTO when they had the pulpmx discount code, since they axed it and require a phone conversations, I moved on... I know right, just call.. But i work nights and weekends a lot so my orders are placed when they are not open, I bet they have lost 1k from me this year.
I guess it's in their best interest, otherwise they wouldn't have it set up that way.
Not in my best interest, and so, while they use this system, I'll buy elsewhere.
Rocky Mountain are worse, I can't even order online and pay with a card with them, from Japan.
I do most of my business with local shops, but sometimes it's in my interest to buy from overseas.
I'll defend this company until the end so I would just move on with any negative comments. They can charge whatever they want.....it is their prerogative.
Viva la Motosport!
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