2nd dealer that had ignored him. Not completely KTMs fault but where is their customer service at. It is their job to ensure those who represent the brand are doing a good job.
Their customer service was shipping the other bloke a new engine.
I understand where you're coming from but the staff a dealership hires is hard for a manufacturer to control, while fixing or taking care of a customer with an actual product problem is more in their wheelhouse. In this case, the KTM importer or KTM Aus office won't have a clue that there's a problem with a dealership staff unless they're notified about it by a disgruntled customer. In this case, I doubt anyone from the KTM Australia office is checking our forum for customer complaints.
My initial comment is a pun (as noted with the sarcasm alert) but is followed up with questions to better reveal the situation. Because right now, there's almost no background to the situation. I've been in plenty of car and bike dealerships, looking at a product and have never had anyone walk up to me. Some staff isn't so jump down your throat unless you enquire about the product. But, there are some that won't give you the time of day either. I'm curious if he approached any staff and said he wanted to buy a bike or just stood next to one, waiting for a staff member to inquire towards him.