Posts
1561
Joined
11/18/2006
Location
DFW, TX
US
Edited Date/Time
11/19/2015 10:20am
A few weeks ago I had a catastrophic wheel failure that resulted in multipe broken spokes, bent rotor, and a few other parts casualties. The bike had exactly 4.5 hours on it, and I know how to maintain spokes and my bikes.
After bringing in the bike to the dealer I bought it from (www.houstonyamaha.com), the service manager immediately got on to it and opened up a Warranty Claim.
My wheel assembly was fixed and ready to ride in 4 business days. 4! That is unbelievable time. The amount of support they offer their customers is uncompareable to any other manufacturer I have ever worked with. I made a post about the damage done to the bike and wanted to give a HUGE THANK YOU to KTM, our rep Ty Howard, Houston Motorsports, and all the folks that made it possible.
It is very important to me that the public understands how much customer service brings back business. Not only is the 2016 KTM 450sxf the best bike I have ever ridden, but when a random failure happened, KTM supported me as a buyer and previous dealer representative. Again, Thank you KTM.
After bringing in the bike to the dealer I bought it from (www.houstonyamaha.com), the service manager immediately got on to it and opened up a Warranty Claim.
My wheel assembly was fixed and ready to ride in 4 business days. 4! That is unbelievable time. The amount of support they offer their customers is uncompareable to any other manufacturer I have ever worked with. I made a post about the damage done to the bike and wanted to give a HUGE THANK YOU to KTM, our rep Ty Howard, Houston Motorsports, and all the folks that made it possible.
It is very important to me that the public understands how much customer service brings back business. Not only is the 2016 KTM 450sxf the best bike I have ever ridden, but when a random failure happened, KTM supported me as a buyer and previous dealer representative. Again, Thank you KTM.
The Shop
The only complaints I have seen are a few people with the me yz250f and its electrical demons....but most OEM's will help you out.
Suzuki, multiple cases of fork tubes literally breaking in half, their response: GFY.
Yamaha, well known electrical demons and complete engine failures, their response: GFY.
Honda, _____________. Anyone care to fill in the blank?
KTM has integrity and, well, most of the Japanese brands if not all simply do not. They won't stand behind their defective products, so they'll never see a penny from me. With the age of the internet they can't get away with crap like this anymore.
Japan had better wake up, quick. They're doing just about everything wrong and KTM is now big enough to show everyone that it doesn't have to be that way.
What a fucking idiot.
More of a concern is the actual failure itself rather than the actions of the dealer, so not good on KTM there, pretty serious failure in my mind.
Pit Row
Kawasaki took care of me with a 125 years ago.
Bob, good for you to still be riding. I figure I'll be dead by your age.
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Shit happens, but that right there is full blown not checking your filter.
I had a bad experience with a mechanic who JB welded a bearing into place in a case on my 03 CR 125 instead of just replacing the case. After about 5 minutes of riding, mid jump, the bike locked up. I took it back to the dealership and they told me the cases needed to be replaced. One of the mechanics told me it was JB welded into place. We carried my bike out in pieces. Now that was actually a dealer that did that. The mechanic has since left from there.
I took the bike up to Stormlake Honda and told them the situation. They still traded it for me and essentially just reduced the cost by the cost of parts. I would have got to them to begin with but they were almost an hour from my home.
To make the story even better. I called to buy one of the year old local pro's bikes, they told me they just put it up on eBay along with some other bikes since it was the end of the season. So I hopped on there to watch it (12 or 13 CRF450F) and ended up checking their other bikes. I ended up finding an immaculate 2007 450 that was just rebuilt. It was going for $1200 at the time. The 12/13 was going for like $4k +. So I put a bid in on the 07 and ended up getting it for right around $1500 all said and done.
When I picked it up the tag said $3600.
The local dealer that screwed me actually takes really good care of me and have more than made it up in the markdowns on parts.
I just had this happen this last weekend, mine is no longer under warranty period but is a 2016 with low hours and like you I had tightened the spokes before this ride. I am hoping that KTM will take care of me the way they did with you? Any advice?
Post a reply to: Huge props to KTM.