Catastrophic engine failure 2017 Honda 450r

Andrew_Smith
Edited Date/Time 6/26/2017 1:11pm
I bought a 2017 honda 450r paid in cash on April 24th 2017. Additionally I purchased 3 year service warranty through Pro CALIBER MOTOR SPORTS Bend. I rode the bike 2 twice and Henderson Flat and Clone Butte. After less than 6 hours the engine siezed and kick starter would not budge. I drained the engine oil that night and found metal fillings. I have now been waiting 7 weeks for a bike. I've been told it's the clutch, parts are on backorder until tge end of June. Today I met with Brian the gm and all he did was give me an 800 number to Honda customer service. Wish i would have spent my hard earned money in a better bike and a dealer that values their customers.
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Andrew_Smith 6/21/2017 1:52am
6/21/2017 1:52am
http://m.vitalmx.com/forums/Moto-Related,20/CRF-problems,1311681?page=1

I read this article from Dec 2016 on your review. Still waiting to hear from HONDA corporate case manager. I Cant believe its takes 2 months to address customer concerns. I am out $10k as i paid for the bike and for a 3 year full service warranty. Wish i would have bought a KTM. What a bummer
Acidreamer
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Acidreamer 6/21/2017 2:41am
6/21/2017 2:41am
Ktm has more probelms than honda does lmao. It takss months for ANY oem of anything to fix shit. I dont care if its ford or nvidia computer parts. Every brand has faulty parts.. youre just the unlucky one this time.
rpoint116
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rpoint116 6/21/2017 3:16am
6/21/2017 3:16am
Man, that really sucks. I would be pissed beyond belief.

What are your options? What are your expectations? I would be on the phone every other day. Keep us posted.

The Shop

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mingham97
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mingham97 6/21/2017 3:37am
6/21/2017 3:37am
Harry Backmon wrote:
You joined to bash a dealer and Honda? Oh yeah, this should end well.
This guy paid 10k for a bike that by the time he gets to have a 3rd ride it'll be out dated. I'd be pissed too.
Harry Backmon 6/21/2017 3:53am
6/21/2017 3:53am
Harry Backmon wrote:
You joined to bash a dealer and Honda? Oh yeah, this should end well.
mingham97 wrote:
This guy paid 10k for a bike that by the time he gets to have a 3rd ride it'll be out dated. I'd be pissed too.
Quit your minging, Mingham. Didn't say he shouldn't be upset. Traditionally these threads don't go well. That is my only point.
Harry Backmon 6/21/2017 3:55am
6/21/2017 3:55am
Harry Backmon wrote:
You joined to bash a dealer and Honda? Oh yeah, this should end well.
mingham97 wrote:
This guy paid 10k for a bike that by the time he gets to have a 3rd ride it'll be out dated. I'd be pissed too.
Also, outdated? What is he a pro in need of the best 450?
tmauto769
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tmauto769 6/21/2017 4:01am
6/21/2017 4:01am
Andrew_Smith wrote:
I bought a 2017 honda 450r paid in cash on April 24th 2017. Additionally I purchased 3 year service warranty through Pro CALIBER MOTOR SPORTS Bend...
I bought a 2017 honda 450r paid in cash on April 24th 2017. Additionally I purchased 3 year service warranty through Pro CALIBER MOTOR SPORTS Bend. I rode the bike 2 twice and Henderson Flat and Clone Butte. After less than 6 hours the engine siezed and kick starter would not budge. I drained the engine oil that night and found metal fillings. I have now been waiting 7 weeks for a bike. I've been told it's the clutch, parts are on backorder until tge end of June. Today I met with Brian the gm and all he did was give me an 800 number to Honda customer service. Wish i would have spent my hard earned money in a better bike and a dealer that values their customers.
what exactly does a 3 yr service warranty cover? Also motosport shows any of the clutch parts shipping in 3-6 days.
NeKawBoy
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NeKawBoy 6/21/2017 4:01am
6/21/2017 4:01am
I'm sorry to hear about your bike having issues.
When I worked at a Honda dealer there was a form you filled out when a critical part(s) was holding up a service job. At the time it was filled out by the parts department and it helped expedite the parts. I'm not sure if they still have this option available but, it worth asking the parts manager about.
Also...keep in mind that it did not always help much but, in other cases it was pretty quick.
Good luck.
mingham97
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mingham97 6/21/2017 4:04am
6/21/2017 4:04am
Harry Backmon wrote:
You joined to bash a dealer and Honda? Oh yeah, this should end well.
mingham97 wrote:
This guy paid 10k for a bike that by the time he gets to have a 3rd ride it'll be out dated. I'd be pissed too.
Harry Backmon wrote:
Also, outdated? What is he a pro in need of the best 450?
Could be never know lol. May aswell have picked up a left over for 8k is what I'm getting at
Harry Backmon 6/21/2017 4:07am
6/21/2017 4:07am
mingham97 wrote:
Could be never know lol. May aswell have picked up a left over for 8k is what I'm getting at
Haha, true. I hope he gets it worked out. Nothing worse than staring at a new, blown up bike.
David934
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David934 6/21/2017 4:16am
6/21/2017 4:16am
Andrew_Smith wrote:
http://m.vitalmx.com/forums/Moto-Related,20/CRF-problems,1311681?page=1 I read this article from Dec 2016 on your review. Still waiting to hear from HONDA corporate case manager. I Cant believe its takes 2...
http://m.vitalmx.com/forums/Moto-Related,20/CRF-problems,1311681?page=1

I read this article from Dec 2016 on your review. Still waiting to hear from HONDA corporate case manager. I Cant believe its takes 2 months to address customer concerns. I am out $10k as i paid for the bike and for a 3 year full service warranty. Wish i would have bought a KTM. What a bummer
Sorry to hear this, but going to KTM is for sure NOT better way riding dirt bike.
mx317
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mx317 6/21/2017 4:43am
6/21/2017 4:43am
David934 wrote:
Sorry to hear this, but going to KTM is for sure NOT better way riding dirt bike.
Are you sure about that?
Bramlett321
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Bramlett321 6/21/2017 4:49am
6/21/2017 4:49am
David934 wrote:
Sorry to hear this, but going to KTM is for sure NOT better way riding dirt bike.
mx317 wrote:
Are you sure about that?
Lets not go on about what bike is better, they all have problems but I've been on KTM since 2012 and have had zero failures like this.
526
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526 6/21/2017 5:01am
6/21/2017 5:01am
Did you oil the air filter before you rode the bike? I have seen this same thing happen from the dealership to the sand track 3hrs later it exploded.
mx317
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mx317 6/21/2017 5:03am
6/21/2017 5:03am
Bramlett321 wrote:
Lets not go on about what bike is better, they all have problems but I've been on KTM since 2012 and have had zero failures like...
Lets not go on about what bike is better, they all have problems but I've been on KTM since 2012 and have had zero failures like this.
So you are saying a KTM is better? I thought you said not go on about which bike is better but you had to put that in there lol.
BobPA
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BobPA 6/21/2017 5:48am
6/21/2017 5:48am
Bummer man, machines break regardless of brand. Hopefully they fix it in a timely manner
Bulldog
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Bulldog 6/21/2017 6:53am
6/21/2017 6:53am
Sorry to hear that. We have been on KTMs for a long time. Twice we had engine problems and both times KTM replaced the engine parts at no cost. In the early 2000s we had a 65SX seize with less than 10 hours on it and they rebuilt the motor at no cost to me at our local dealer. This year we had a 2017 250SX making a lot of noise in the bottom end and overheating around the 20 hour mark. Right side crank bearing was causing the issue. We contacted KTM and our dealer. KTM sent a rep to our house, pulled the motor, he rebuilt the complete bottom end in our garage, no cost to us. Can't say enough for KTM and their customer service.

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mx_563
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mx_563 6/21/2017 7:19am
6/21/2017 7:19am
Some might say the solution lies somewhere in here
MXD
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MXD 6/21/2017 7:39am
6/21/2017 7:39am
A friend of mine bought a 17 Honda and fried 2 clutches in just under 6 hours. The 3rd clutch was on back order (I can corroborate that part of your story). He is a very experienced Vet A rider and he does not abuse his bikes. We talked to every 17 Honda owner in the pits and probably 30-40% of them were going through the same thing to varying degres and the rest had no complaints. When he spoke to the local Honda rep he said, and I quote, "You shouldn't be using the clutch anyway, it's a 450 (yes, he said that). Regardless, there is no issue but we recommend running synthetic and over filling it by 200cc's". So my buddy asked "If there is no problem, then what is the recommendation of an extra 200cc's and synthetic oil supposed to help with?". The rep just replied with "the bike is fine". So the dealership agreed to take it back on trade (at a whopping loss to my friend) and they put him on a 17 KX.
MXD
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MXD 6/21/2017 7:42am
6/21/2017 7:42am Edited Date/Time 6/21/2017 7:42am
And as far as KTM having issues, sure they do. All manufacturers do (I'm not talking about design issues, I'm talking about random failures). But I have seen first hand, KTM send a tech to my local dealer to disassemble a 17 with 2 hours on it and a locked motor. The assessed it honestly, determined that the issue was a defective part and they rebuilt the motor free of charge. The entire process took about 2 weeks. IMO, you can't beat that. After seeing that, my next bike will be a KTM.
yzrider314
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yzrider314 6/21/2017 7:46am
6/21/2017 7:46am
Andrew_Smith wrote:
I bought a 2017 honda 450r paid in cash on April 24th 2017. Additionally I purchased 3 year service warranty through Pro CALIBER MOTOR SPORTS Bend...
I bought a 2017 honda 450r paid in cash on April 24th 2017. Additionally I purchased 3 year service warranty through Pro CALIBER MOTOR SPORTS Bend. I rode the bike 2 twice and Henderson Flat and Clone Butte. After less than 6 hours the engine siezed and kick starter would not budge. I drained the engine oil that night and found metal fillings. I have now been waiting 7 weeks for a bike. I've been told it's the clutch, parts are on backorder until tge end of June. Today I met with Brian the gm and all he did was give me an 800 number to Honda customer service. Wish i would have spent my hard earned money in a better bike and a dealer that values their customers.
Why be pissed at the dealer? It's not their fault Honda doesn't have the parts to fix your bike...
ob
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ob 6/21/2017 8:01am
6/21/2017 8:01am
They should be pulling the parts of a stock unit from the showroom. If and a big if, is it actually a manufacturer defect?
DADTAXI
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DADTAXI 6/21/2017 8:23am
6/21/2017 8:23am
Honda never made hp & were always reliable
Now that there making some hp there grenades

My buddy has had his practice motor lock at 34h & his race bike "stock motor" only had 6h when it locked up qualifying for high point.

He's heading to Honda today
Mx286
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Mx286 6/21/2017 8:28am
6/21/2017 8:28am
There's was guy around here that had a similar problem. They took the motor out and replaced it with a brand new one. I want to say it took around a month or so to get everything straightened out. Lots of people have had issues with these bikes.
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seth505 6/21/2017 8:50am
6/21/2017 8:50am
Acidreamer wrote:
Ktm has more probelms than honda does lmao. It takss months for ANY oem of anything to fix shit. I dont care if its ford or...
Ktm has more probelms than honda does lmao. It takss months for ANY oem of anything to fix shit. I dont care if its ford or nvidia computer parts. Every brand has faulty parts.. youre just the unlucky one this time.
Ya, just look in any thread related to any bike, Acidreamer will tell you issues mainly happen on KTM.
peelout
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peelout 6/21/2017 8:52am
6/21/2017 8:52am Edited Date/Time 6/21/2017 8:53am
hate to be Captain Obvious here, but did you check your sprocket bolts before the catastrophe?
slipdog
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slipdog 6/21/2017 9:02am
6/21/2017 9:02am
peelout wrote:
hate to be Captain Obvious here, but did you check your sprocket bolts before the catastrophe?


bdavis435
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bdavis435 6/21/2017 9:06am
6/21/2017 9:06am
That's unfortunate. It shouldn't take that long to at least get an answer from the OEM. I cracked my frame on my 16' KX450F and it only took a week from first contact to get Kawasaki to send me a new frame.. I can imagine the motor would be harder to have replaced unless there is a way to prove that its not your fault. That sucks though, I wish the best of luck. let us know what the outcome is..

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